ReptileCity

Buyer beware. This site and Felton W. Is a scam artist who will steal your money and waste your time. Thankfully credit card can issue a chargebacks if you've been had by this company. If you've had a similar experience you should make a report with the FTC. Do not tolerate this nonsense.

We ordered two red eyed tree frogs from this service. They were supposed to be delivered within 30 days, it took them 34 days to get here. This wouldn't have been a huge issue had the seller communicated at all. We had to call multiple times before finally figuring out when our frogs would arrive, not to mention how rude the service rep was.

After the frogs finally did arrive in their poorly packaged unmarked box, we removed them and they both thankfully were in decent health. I say decent because 2 days later, one of the frogs has already died and the other appears to be in poor health.

Do not deal with this company. I ordered a Ribbon Snake for my son 5 weeks ago, was supposed to be shipped with in 4 weeks, nothing. I emailed after 4 weeks, and was promised it was shipping the next day... nothing. So after waiting a full 5 weeks and having a disappointed son not getting his snake, I cancelled the order. Of course it's going to take over a week to have my money put back on my card. Stay far away from this place is my recommendation.

I made the mistake of ordering multiple animals and never got my snake. I finally gave up, hearing 'we don't have corn snakes right now' Order one item, if you do not receive it, cancel your credit charges, I sadly believed them and it was too late to get my money back, 6 Months ago. Btw, found numerous Corn Snake breeders in my area, so if Reptile City needs any, I can sell them some.

Very poor experience ordering from these guys... I DO NOT recommend... worst customer service I've received from a vendor... the reptile and arachnid community I have found to be very friendly. EXCEPT this guy!

I ordered a baby Timor Monitor from Reptile City a few weeks ago. So far he's doing great, I am really impressed. He arrived safe and sound a few days ago and was eating within seconds of me giving him some crickets, and seems very comfortable being held, both very impressive considering his species' general demeanor, being known to not eat for a few days and being very skittish and shy. Not my boy! He was very perky and seems very comfortable being held (he'll just sit on my palm or sometimes crawl around and explore)
Shipping was a little later than expected but I do appreciate how communicative they were about it and ready to answer any of my questions when I contacted them. They seem like a very busy business with the customers best interest in mind, I hope to buy again sometime in the future, thank you for your business! :)

My wife bought a boa constrictor from Reptile City for my birthday. I have always wanted one of these snakes and this was awesome, until I realized it was completely INFESTED with mites that I was unable to get rid of before the snake died of infection. I contacted them and let them know, never heard back from them and then another snake arrives in the mail. It was shipped while prepping to shed. When I got it, it had a dry shed and a nasty case of mouth rot. Reptile City has provided me with nothing but sick animals, anxiety and lighter bank account. I found a local boa breeder that does great work and sells exceptionally healthy animals. I will pay more to the breeder, than deal with these crooks again. I'm not even asking for my money back, because I don't want to deal with them any more. Unfortunately, this rating system doesn't allow for a rating of less than 1.

I was disgusted with how my turtles were packaged! First of all it was in a priority box with no markings that there was a live animal inside so I can imagine how much they were thrown around. Yes there was dents in the box. Opened the box with a bunch of paper and turtles were inside a container with a piece of toilet paper on top. I will never give them my money again even if it means paying $20 more.im shocked they made it here alive, they are alot more active now that I've had them in the tank the last couple hours. Not to mention the manager is just rude as can be, gosh forbid I call and ask about my order.

Our baby Tegu arrived safe and sound. What a beautiful addition to our family! I was very impressed with your service- you answered the phone whenever I called to check the status of my order and responded to my e-mails in a timely manner. You did an excellent job in packaging the animal so it arrived safely (with the cold winter conditions here in Minnesota). Feel free to put this customer review on your website- you get 5 stars from me!

I placed an order Sept. 21st 2021 for 2 Red Eyed Tree Frogs, I chose the most expensive shipping and processing (Expedited Express 1-2 Day) I spent $189 in total, It is now Sept. 28th and when I call repeatedly I get the same story "We will process it today and send you an email this evening, when I email asking for a status update I get no response… I am highly disappointed and it appears I've been conned out of $189 I strongly recommend don't order from ReptileCity

I recently attempted to purchase a bearded dragon from the Reptile city website. Not only was my lizard not shipped, but I noticed i was double charge. They had charged a second time about a week or so after the first. When I called, they said it was because "the other warehouse" messed up, and I would be refunded. Well I wasn't refunded, but I disputed the charge with my bank. As of now, 17 days later, still nothing! Oh, and now they won't answer the phone. So DO NOT buy from them!

I purchased a Cobalt Blue tarantula. Which I never received. To find out any updates on my order I was always given the run around. The tarantula obviously wasnt in stock. I paid for there premium shipment which was 49.00. Which in turn apparently gives you special arraignments. Well that never happened I was told bogus excuses from cant locate and flights to ship to. You will receive an email tonight that it shipped. When asked if the tarantula shipped because I received no email. I was informed a refund has been issued. Avoid shopping here there extremely rude and cant believe there still in business.

If you're in the market for a pet reptile, I HIGHLY recommend Reptile City. From the get-go they were super accommodating, helpful, and friendly. My juvenile Yellow Saharan Uromastyx arrived packaged with care as well as very healthy; he's just a beautiful animal. Thanks again to Reptile City for their customer service, professionalism, and their obvious care and concern for healthy reptiles. I would certainly do business with them again. -Keith S.

I placed an order online, and paid for it, including 5-7 day shipping. Weeks went by, and nothing but excuses for not ship[ping my order. After I became insistent that my order be filled, they told me the order was cancelled because it would cost too much to ship to Alaska. For Hell sakes, they got my mailing address before calculating the shipping cost. Nothing but lies from these dishonest jerks, then they have the audacity to get snotty with me. Also, I have not seen a refund to my credit card yet. I had to file a dispute.

After reading all the nasty reviews, I cannot believe we are even talking about the same store. I think they have actually changed ownership by the way. My son has purchased MULTIPLE different types of reptiles from Blake and Tamika, and they have all been brimming with good health. Not only that, but I have a beautiful blue tongue that was not purchased from them, and whenever I need advice or health checks, they are always amazing. I have never had a faulty product and in fact their knowledge of all the reptiles they keep is amazing. I'd advise people to try them out themselves, rather than be misguided by a few vitriolic posts that may well be about the previous owner.