Customer service has always been pleasant and helpful. (in 29 reviews)
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First off Gettington is owned by fingerhut so that in itself is wrong. I have ordered from them three times and every time there was a problem. One time order got completely lost and never showed up and their great customer service just said keep waiting it will arrive and it never did. This last order I placed for 5 days tracking said just shipped will update once received at spee dee delivery. Contact spee dee and they say they have no such order. Come on gettington. And ttheyalso make a profit off of the shipping cost. I talked to upper management at spee dee delivery and they said yes gettington charges more for shipping than they actually charge for the items to be shipped. Scammer Alert.
I've been using this company for about 6 years now. Usually around the holidays. I've never had a single issue. Usually have some kind of promo code for free shipping of discount. I rarely if ever pay for shipping and have always been pleased with my orders.
I ordered a TV and many other items over the last 2 years. Everything has always arrived on time and in great shape. I went through a very bad divorce two years ago and Gettington has helped me replace lost items due to the divorce. I have never had an issue, and I would recommend them to everyone.
Just had an agent hang up on me when I asked for a supervisor. I called back and got put on eternal hold. I am apparently on some kind of auto dialer and have received 15 calls within the last two days. No one is ever there. I am closing my account and complaining to the attorneys general in my state. Shame on you Gettington for treating paying customer so poorly.
I have been working on getting my credit back on track. Although it took me almost 3 yrs I am almost debt free. I got something in my email saying since my credit improved, to give them a try to see if I was approved. I felt good that I was. NOW That I have read the reviews they will be removed from my bookmark. NO WAY AM I FALLING FOR THIS TRAP. Thanks to all for the heads up on this. You cannot believe how much this has helped me. I hope they read all these reviews. This is just not right the way they are ripping off people.
I have been a loyal customer for the past two years..Granddaughter was near my computer and hit the wrong button..my payments went from $25 to $160...a month..would not work with me at all..pretty much said my problem..will be adding 38.00 per month on my bill for late payments..and the quality is not so great..made in China..when delivered..just thrown at your door.PLEASE..DO NOT ORDER FROM THIS COMPANY..ITS COMPATIBLE TO FINGERHUT...BAD NEWS...
We had been a customer for several years when we ordered a hot tub from them. Somehow it was put on fast pay. We called CS immediately and sorry we cannot change the pay type. Ok cancel the order it could not have shipped yet as it was done 5 minutes ago. Nope it is out at the warehouse and cannot be cancelled. Ok i will refuse it at the door... NO NO dont do that just accept it and we will set up a "special payment plan" auto payments and all. HA HA HA.....fast forward to 1 year later. we recd a "late statement saying i need to remit 1100. to come int current! What the Frack are they talkin about? Called CS and it was in charge off status and no further auto pays would be done and it was going to collections. I asked if there would offer a settlement? and they said dunno will check with super and call back, I said by friday. Fast forward to today.. still no answer but will take a settlement of 700.00 and close acct. I ask if it will still be going to a debt collector..... dunno, will ask super and get back to you next tuesday!! And they want to know where their customers are going?? CS is the worst anywhere. DO NOT BUY FROM THEM.
7/23/15 Gettington has come to their senses checked my account and decided that I was correct!! they have adjusted my account and credit status and will now accept payments as agreed on before this mess. Still will not purchase from them again.
I have been a customer for a couple of years now. I have never had an issue with products - yes shipping is slower, but everything arrived in good condition. What I DO however have a huge issue with is the most sucky, evasive, vague customer service I have ever dealt with in my life. They have even gone so far as to do unauthorized debits on our debit card and then try to spin it like "maybe someone else in the home gave authorization?" UM no.....do not use auto pay. Their customer service is so below par......it is embarrassing. I can't see them staying in buisness very much longer with such horrible and I do mean horrible service. Will never shop there again AND blocked my acct so no more suspicious activity can take place from this so called place of business. Bottom line - They SUCK!
Look must people that go thru these services know what there getting in bed with.
Over priced items and low payment so they can make money on you.
Do yourself a favor and DONT over extend yourself.
If you buy something for 200$ pay it off within the month like a credit card.
At least that's what I do.
My biggest complaint with gettington is there shipping takes at least 7 and as many as 14 days to get to you. In a world where everything is FAST shipping works as slow as the old pony express days.
I am an Amazon prime user and that's the other side of the spectrum 2 days maybe I'm spoiled.
In closing if slow shipping is no biggie and you pay your bill in full gettington is great!
I have been dealing with Gettington for about 3 years now, and I haven't had any issues with them. My orders are always prompt, and in good condition even around the holidays. They always have a great selection of merchandise. Customer service has always been pleasant and helpful. I would definitely recommend them if you need to pay for things over time.
I have ordered a shipment from Gettingtons and my shipment came promptly with no damage incurred. I've since ordered a Rachael Ray oil and vinegar set, and because I couldn't get a product that was in the book because they no longer have it, and I asked them why would they put an item in the book that is not available; the the rep. offered me Free shipping on my order. That was GREAT because it would have cost me $10 just to ship 2 small items. I told her that that their shipping prices were horrible! and I won't order again until I receive a book that has free shipping.
This has got to be the worst on line company I have ever dealt with. I made an order with them and it arrived with pieces missing. Mistakes happen and I wasn't too concerned. I called customer service but before I got to talk to a person I was put through a series of enter this number, enter that number, etc etc with their computerized phone system. Then it asked me what my call was about and it gave me a number of categories to choose from. Unfortunately none of them was “make a complaint”. After lowering my IQ and elevating my blood pressure I finally got past the phone system and got to talk to a person. This person was the antithesis of customer service and wasn't at all concerned with my problem and eventually agreed to send me the missing parts. I asked that they be expedited (the parts were for a heater and it was very cold) but this “no service” person wouldn't do that so I agreed to regular shipping. I was unhappy but at least something was being done. The next day I get an email from Customerservice@fingerhut.com telling me that the part wasn't missing and that I was assembling the item wrong. I went back to the assembly instructions and closely examined the parts that did arrive and made sure that the parts were in fact missing. I responded to the email and even furnished photos of what I received showing the item was incomplete. To date I have not heard back from these folks so I decided to write a review of this terrible service on Site Jabber. I should have looked there before I made my order. Gettington has the worst reviews I have ever read on a company (that was still in business). I have no doubt that these guys will be out of business soon.
Tip for consumers: Don't use this siteAsk Unmi about Gettington
I've been ordering from Gettington for a few years. Prices are a bit high, but dealable. I have moved a number of times due to a divorce and I am on the road a lot. I ordered a TV to be delivered to a new residence and I also ordered a keyboard and mouse. I saw that the keyboard and mouse order was cancelled and got a letter saying that Credit Risk could not verify my phone number and address. I called to straighten it out and was told by the CS rep that they couldn't deliver to me anymore because I NOW had to send them a bill to my new address of 5 days. I've had 4 addresses in the last year. This Customer Service idiot then cancelled my TV that was on the UPS truck for delivery that day. They've lost me forever.
Tip for consumers: Stay away if you think this is a company that is loyal to the customer.Ask Bobby about Gettington
I have been dealing with Gettington for 2 years and never had a problem with my orders. Last year I ordered a Laptop and bought it with a $25.00 off promo the day after I ordered it they reduced it by another $100.00. I called them up told them that I ordered the laptop with a $25.00 off original price and they were selling it now for $100.00 off. they honored both sales and I got the laptop for $125.00 off!!! So what is wrong with a company like that?
DONT ORDER ANYTHING FROM THEM!!! They have the absolute worst customer service! I made an order that had not been delivered after 20 days. Customer service rep seemed to be inconvenienced by me. Will not do business again.
Tip for consumers: Dont spend your hard earned money with a company that does not care about your satisfaction. Gettington.com needs to work on customer service before they have no customers to service.Ask Jason about Gettington
I have not purchased anything from this company yet and I will not after reading so many bad reviews. This company had better pay attention to their reviews and make changes before they end up out of business! I'm so glad I decided to check reviews first!!
Shame on you Gettington. Pay attention to your feedback because your potential customers certainly are!
Been buying from them for over a year and have purchased so fairly expensive stuff. Their credit is easy....everything showed up as promised.....no complaints here!
I worked in a warehouse that sends out the products ordered online for this company and fingerhut, and I Will never order online now that I saw first hand how the online products are handled, they are dropped and damaged on a daily basis and yet they are still shipped out to the customers, there also happens to be alot of workers that cannot read english very well that are handling the orders.
Tip for consumers: Better to buy the products in the store and know what you are receiving and know that it is not damaged.Ask Mary about Gettington
If you plan on paying for your order in full, using a debit card, DON'T DO IT! I ordered over 400 dollars worth of merchandise from them, used my debit card to pay for it and it went smoothly...so I thought. The next day, my bank called me asking about suspicious activity on my account. Once I looked into it, Gettington charged me an additional 355 dollars the day after my order was placed, on top of my 400+ I spent. I called to ask what was up and they said one of my items shipped so they are now charging me 355 instead of the 400. So, because one of my items shipped I now show 755 dollars spent at gettington in my "pending" purchases through my bank, meaning I now don't have access to any of that money until the pending charge of 400 dollars is removed by my bank (which could take up to 5 business days). After each item ships, they redo your charge to what you currently owe, meaning I could have several "pending" purchases from them which drains your bank account until the "pending" charges are dropped reflecting what you currently owe. The way they do this can not be legal so I am looking into it. Thanks to them I now can't make a car payment on time because I have all these "pending" charges. Not to mention I have to redo all my Christmas shoping (which I will now do through Amazon since I can't trust other companies like them I guess). I'm so pissed off, we'll see what a lawyer says about this!
Worst customer service I have ever received! Tried to order something but they couldn't send it to the shipping address I had on file. I sent them an email with a different address. Heard nothing from them. Called and had a 30 minute conversation with 3 different people. Finally got it changed so I hung up and went online to make a new order. Declined! Called back, had another 15 minute conversation trying to order this damn tv and at this point they informed me since I changed my address my account is locked for 24-48 hours. You've got to be kidding me.
Tip for consumers: Hope you don't have to use customer service.Ask Eric about Gettington
We bought a fireplace and a rice maker a week apart. They both came in damaged. We have been waiting over 3 weeks for the replacement part for the rice maker and over 2 weeks for the replacement part for the fireplace. I have never been so disappointed in a company. I will never order from them again. They have bad customer service, they do not care about their customers. They sent us a $10 coupon for future purchases, what an insult that is. So we have a broken rice maker on the counter and a half built damaged fireplace in the living room, and to this day, we have never heard another word from them about our replacement parts. I will never recommend anyone to this site.
Tip for consumers: Think twice before you buy from Gettington. If your item comes in damaged, you could be waiting months for your replacementsAsk Carolyn about Gettington
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