I have been buying from Sahalie for over 5 years now. The quality of their goods is very high, hence the prices. But they have a lot of sales and if you subscribe to email they do offer lots of discounts. I created an account with them in the beginning and I've never had bad customer service or any problem returning things. I see a review here complaining about items in the mail catalog not being available. Unfortunately, in today's electronic age, snail mail will never beat online demand. The only time I haven't been able to get something I want is when I find it on clearance (go figure).