Walmart CanadaReviews 660

I have been ordering from Walmart.ca online since years ago, some good some bad but they always tried to compensate or resolve the problems efficiently. However, Walmart has implemented the Schedule Grocery Delivery last year and everything went downhill! They must believe it is a nice idea to charge customer delivery fee by promising next day delivery, unfortunately, they lack the manpower and proper inventory system to do so at their individual locations. I have order many items under Schedule Grocery Delivery due to their putting many of the non-food items under Grocery delivery only. Guess what, more then half of my order never delivered, the person just dropped off items and left. No followup email nor delivery document from them until I have to check ordering email and contacted them about so many items missing. They just said they won't charge me on the missing items, no explanation no further compensation. I just don't get why they put so many non-perishable items under Grocery Delivery order only and online showing in stock but ended up no stock during delivery. How am I going to know they have no stock? They accepted my online order on Friday and never mentioned anything about no stock before and after my order online which scheduled for Monday delivery to Vancouver, more then sufficient time for them to get ready or even notify me of any not in stock items. Even Save On Foods schedule grocery delivery handed out order receipts to customers during delivery and advising customer what missing or whether any problem in person or via email before or during delivery. Extremely disappointed on Walmart and I won't order from their Schedule Grocery Delivery again. The frustration and trouble and time can't justify the price...

I order items from Walmart on may 20,and i received tracking number.The die day for delivery was May 24 I call and ask where is my items? I didn't receive any answer from customer service.I ask cancel my order on May 24.The customer service don't want cancel this order. But order not shipped yet.I call again on May 25 and i ask again cancel the order,and give me full refund.They don't want give me full refund and cancel my order. I spoke with Canada Post they told me this tracking number not available.I strongly not recommend order online from Walmart Canada.Horrible customer service.Stay away from this store.

I ordered something for my daughter on Aug 4th. Delivery was supposed to be on the 6th (I wasn't holding my breath for that). By the 12th I called to check the status, was told delivery would be on the 14th. By the 16th, still no delivery I called to figure it out, i was told it would be sent to the "escalation team" and that I would get a response within 48 hours. Hahaha! Nothing of course. Every time I call I am "assured" that someone from this mysterious escalation team will contact me. I've now tried to cancel the order, but they won't do that as it is "in transit".
Ridiculous customer service - here is a tip, when a customer is upset don't thank them and don't make up promises. Agree that your company has messed up and actually get back to the customer. I will never buy anything from Walmart.ca again.

Don't Waste Your Time or Money!

My order was delivered early which is great, but it was SO wrong:
- 10 items were missing
- 9 out of 12 eggs squished
- Shampoo was wrong (sent 2 in 1 instead).
But that's not all, I also received 9LBS of butter and a litre of cream that I didn't order.
I asked the guy, wtf am I gonna do with 9LBS of butter!?
He just says, well I can't take it back, call customer service.

After calling three times, once immediately upon receiving "my order", another time after an hour as instructed and again the following day; I managed to have a refund processed when the system finally updated.

I was promised to have $59.26 refunded to my account, but THAT IS NOT what happened. Instead of being refunded this amount, I was refunded $32.15 and BILLED for another $19.82 FOR NO REASON. Walmart now owes me $46.93, what a nightmare!

So, I call customer service for the fourth time today, but they can only see that I was refunded but not the details of the specific transaction. I then offered to send them a copy of my bank statement to their customer service email and did so. Now I have to wait 24 to 48 hours for a response.

I just want this to be over... I deeply regret ever trying this service...
At least I got to keep the 9LBS of salted butter... ugh

Kristina:-(

Online orders- I place an online grocery order for pick-up and Walmart cancelled the order but would not return my money. The cancellation notice clearly states,
"You won't be charged for the cancelled items.
Authorization holds placed on your credit card for this order will automatically expire in accordance with your card issuer's policy."
Walmart refused to return my money ($205) and I had to wait a week for my bank to return it. 4 calls to customer service and every one including a manager lied to me to get me off the phone. NEVER ORDER GROCERIES ON LINE WITH WALMART!

Placed an order with Walmart.ca at the end of July, 2019 for a crib, crib mattress and crib mattress sheet. The order was confirmed by email and I was looking forward to receiving the items to use in my home for my grandson. Not 10 minutes later an additional email arrived stating that the crib sheet could be picked up but the crib and mattress were not available at this time. A third email arrived stating the crib sheet could be picked up on August 6,2019 while the crib and mattress could be pick up on August 7,2019 and if there was any issue with this order, we would be notified by August 2,2019.

Today, August 7,2019 we went to the store and only the sheet was available. No one in management could locate the crib or mattress and now we are left with no furniture for our grandson to sleep in.

We are disappointed, disgusted and disgruntled. Walmart promised us the followed but never fulfilled their promise:
1. A crib, crib mattress and crib sheet.
2. An email no later than August 2,2019 if the order could not be processed.
3. A crib and mattress to pick up on August 7,2019.

We wasted time, gas and energy on something that they likely will never have in their inventory. We did not receive any email or phone call to let us know that there was no merchandise to be picked up and that in itself is the worst PR in the business.

We will NEVER shop at Walmart.ca again and we will be certain to share this negative experience with all our friends and family.

I would give Walmart.ca 0 stars but there was no option to do so. After talking to 2 agents without any success, I decided to cancel my order. I called the third time and asked the Walmart agent (named (JR) to cancel my order after frustration. The agent promised that the order would be cancelled within 5 business days. The next day I received an email that the order was on its way for delivery after I thought it was cancelled. Called customer service again and spoke with Nina who said she would speak to the carrier to cancel the delivery. She never called us back. Now we made a 5th call to customer service to explain the order should have been cancelled. No luck. Now the delivery is on its way and I have to go through a whole new process till I get my refund. I will never order from Walmart again. We j stead placed the same order with Amazon without any issues - fast and reliable. DO NOT TRUST Walmart

Awful customer service!
I placed my first (and last!) grocery delivery order this past week with Walmart in Toronto. Six items were missing from my order, adding up to a total of $42, that was completely unaccounted for in their confirmation email notice to me about my order. They made zero effort to inform me that those items were not in stock I had to go out of my way to call them and try to trace what could have happened. Also, their delivery service policies are completely one-side (to Walmart's self-prioritization), with utter lack of regard for the customer's needs and fairness. They do not allow for any modifications to the delivery, they do not allow the customer to have access to their contracted shippers, they do not give you notification about missing items, nor do they make any effort to compensate for their errors, as most other major grocery delivery services would. DO NOT WASTE YOUR TIME OR MONEY WITH WALMART! May the other online grocery delivery services are more pricey, but I can see why it's worth it to pay a little extra for other hassle-free order & delivery services who practice much more other-oriented customer relations.

Walmart Canada is a corrupt store. I was wanting to do a price match and gave 3 invoices to on line supervisor. I told them I could return items and get refund then repurchase but he said he would take care of price match. He never got back to me and when he finally did he only did one of my invoices. My asking why he didn't do other invoices got no response. Only after sale at other store was over did he tell me that price match was only honoured for sales within 30 days. But they have 90 day refund policy so I could have returned had he told me sooner. I was prepared to return and get refund and repurchase at Walmart or purchase at store where item is cheaper. He waited until after sale at other store was over to tell me anything. And good luck dealing with Bee at office of the president. She didn't care about any mistake or mess up by customer support. She read out their policy and that's it! And they have no ombudsman. Probably because they don't want any fair ruling to happen to customers by a third neutral party. Shop at Amazon. They have incredible customer service.

Received wrong Product as the photo on the website does not reflect the description. After several phone calls, transfers and employees unable to find my order number I was given a whopping 10% off if I returned and reordered. To compare when I had issues with wrong products from Partycity.com and Amazon they just refunded me the money with no return necessary. Even Google gave me a FREE Nest protect ($99 value) because my 4 year old one could not connect to my new modem. Walmart continues to disappoint customers... definately no longer the same company Sam Walton built.

After I purchased a $744.99 power lift recyliner from Walmart online, I wasn't happy with the purchase, so I went to return it to my local Walmart store and to my surprise it was refused because it was purchased from a third party seller, but sold from a Walmart store. This third party seller has no phone number, or website, but only a email address was given to me. To top it off this seller from Walmart is located in Asia and only commicates through email ONLY... And only after you purchase the product a copy of your receipt is sent to you through your email address and that's when you learn you cannot return this WALMART PRODUCT. Even though you have no idea that you are not buying products from a Walmart Canada Site that you and only you are responsible to deal with this. I received NO help from WALMART Canada. BUYER BEWARE... This was The most disappointing to me because when you think your purchasing a product from WALMART Canadian store do you get screwed and it's your problem Seriously why would anyone Buy a recycling chair from ASIA through a Walmart Canada Site

"Satisfaction guaranteed" is the biggest joke I've ever heard! Walmart online has by far the worst customer service. Not even the supervisors listen or try to make things right. Keep in mind Walmart has a 30 min cancellation policy, and if your in that 30 mins and try to call and cancel but their customer service is closed, they will not do a damn thing to help you, nor listen to what you are saying. Oh and it takes 3 weeks to deliver a product to the store that ALREADY HAS IT!

I ordered a patio set from Walmart, which comes in two boxes, a large box for the table, and a separate large box for the chairs. This company was hired by Walmart to deliver my purchase. The delivery was extremely unprofessional and disrespectfully conducted. We put a notice on the door that we were home and two cars were in our driveway. In any event, the delivery was conducted by two employees, who threw the box with the table on the porch, never rang the doorbell to notify us that the delivery was made, and they failed to deliver the second box containing the 6 patio chairs.

The idiotic delivery guys did take the time to take a picture of the box on the porch, as proof that the delivery had been made.

We waited all day at home for the delivery, and lost a day's pay. Then this company notified Walmart that the delivery had been made, which caused Walmart to issue a receipt that stated we received our complete order, which was completely false.

When I contacted this company for an explanation of where the other part of the order was, and why it had not been delivered, all I got was the run-around and no answers.

We have still yet to receive our complete order. I have spent several hours on the phone with this company, Walmart, and visa, in order to resolve a problem caused by this company alone.

They are unreliable, and unprofessional, which is why they have a 1 star rating out of 23 reviews, and a c- rating by the BBB. They should be out of business. Who would trust these morons with delivering anything?

Well Walmart does. Figures since Walmart and Sameday have a lot in common.

I ordered through walmart grocery online on May 14/2019 and set to be delivered on May 15/2019 between 4-6pm,, This is not the first time that i am ordering from walmart but this experience is horrible. I have shipping and billing address but for unknown reason the delivery guy calling from my billing address that he was outside to deliver. I was shocked and told he is at wrong afdress, long story cut short the store manager called and promise the groceries will be delivered next day. On Thursday one of the manager called and again promise to have it promise to delivered on friday It was delivered on Friday on May 17/2019 but 10 items was missing. Uptil today May 25/2019 with several calls day in day out i am yet to receive the remaining 10 items. This experience has been a horrible and exhausting. I am on wheelchair dealing with health issues and also thiis is too much to handle