Walmart CanadaReviews 660

Hello,
Today I am writing to you out of confusion and frustration. I have been a loyal Walmart customer for years, always happy and satisfied with the great products and the exceptional service until today unfortunately...

I am a flood victim that has been evacuated from her home and The Red Cross offered us a certificate for provision at the Walmart we chose in order to eat until we can go back home. I was happy to choose Walmart on Robert Bourassa Street in Laval Québec to do my groceries at and the certificate is for the amount of 260$; and when my groceries amounted to 264$, I was happy to pay the difference.

The manager Hafiz told me it could not be done and went along with her with taking items out so it can be less then 260$ but then, Ms Hafiz advised that the difference could not given and will be kept by Walmart which is contrary to the recommendation of the Red Cross that advised to use all the money allocated since it will all be given to Walmart and Walmart should not short change the customer/flood victims.

I already had a big day at work and trying to struggle to come back home and see where we are going to sleep with the kids and I didn't have the energy to argue with Ms Hafiz who doesn't seem to care and has no customer service skills.

When Ms Hafiz managed to complicate the situation by stepping out to chit chat with her friends while making us wait for her colleague Joanie that never showed, we got tired and went to see Ms Hafiz informing her that we are leaving. Contrary to her resolving the problem and with her condescending and prejudice attitude, showed us the door with no remorse as if she was doing us a favor when in reality the Red Cross was

All this to say that I have never judged the brand from one person representing it but today I am a very dissatisfied customer and passing a hard time and your manager fully knew we are flood victims and instead of being understanding, empathetic, human and diplomatic, she was very rude and hurtful.

From a very disatified and disappointed customer!
Marie

Was double charged for THREE items in one shopping trip! The cashier noticed one of the mistakes and voided it; however, I didnt notice the other two double charges until I got home. When I returned to customer service that evening to be refunded the amount I was double charged for, the employee didnt seem to be too concerned, not even a bit of an apology. Last few times I shopped at Walmart I was not impressed, going downhill!

Where to start, crappy service in store? I called and the phone rang for hour no one answered at all. Or how I did online food shop came to pick time. Than it says i have 2 hours to shop. Why order and pre pay if you are still doing in store shopping and the ones who pick you items do not care about the quality. The prices are increasing but quality is getting worse. They is no staff available
When needing help and those who are go into the back and leave you standing there,.

Despite the online customer service is not bad, store service is pretty terrible.
I ordered store pick up items online a week ago for today's pick up, and after finishing the order I conformed with the store staff to make sure reserve the items, but today they sent me the email saying that OUT OF STOCK!
So I just called 3 different locations to find out product availability which it only states as 'Almost sold out' on the web site.
Finally I got hold of a staff after 5 mins at 1 location and 1 location after 16 mins!, and the other didn't succeed at all.
2 months ago same thing happened at the different township, so I reported to the online service about the store's quality at that time but after what happened today, I clearly realize that it's the WALMART'S GENERAL QUALITY, not only the some odd locations.
I don't get how they're going to compete with AMAZON with this level of service.

I ordered an item for my niece's birthday that was listed as "In Stock" and estimated to arrive on Fri. The item not only didn't arrive but hadn't even been shipped! Contacted them only to find out that the issue is that they don't have it in stock and can't give me an updated estimated delivery date... that's bad enough, but here's the real bad part:

They won't let me cancel the order! Their claim is that it can only be canceled within 30 min of placing the order, even though they did not live up to their end of the purchase agreement. All I can do it wait for it to ship and "refuse the delivery" and I'll be refunded when it returns to their warehouse. EXCEPT THAT IT'S NOT SIGNATURE REQUIRED, so it will just be left at my door.

My coworker had a similar experience and the item he ordered ended up not being shipped until 3 weeks after the estimated delivery date. Clearly this is not an isolated issue but a systemic problem. I will NEVER order from them again, and am warning everyone I know to avoid walmart.ca like the plague!

Went with my daughter to Super centre Wal Mart ( Innes Rd)and she saw a Valentine toy that has been damaged basically all ripped it was the last one they had(we did look around to see if there was another in better condition) and when we went to pay cashier, called supervisor Susan (who was standing on supervisor spot) to come and see if it possible to adjust the price. First she never said Hi or anything to greet you or smile, her facial expression was like why are you bothering /irritating me I just want to keep standing on this spot without doing anything. If it was up to me I would just walk out but my daughter wanted it so much so I stayed and got it for hardly reduced price after giving the price she was so challenging her facial and body language showed only impatience she did say "do you want it or not I really wanted to tell her xxx but didn't so she walked away no bye or thank you for shopping here or is there anything you need or smile NOTHING and just to mention I haven't had a chance to meet such a unpleasant, unprofessional and rude Wal Mart employee before. I go shop there 3 even 4 times a week and employees are real great that is my experience but having misfortune to meet SUSAN was quite off putting. She is tall, skinny, elderly with blondish hair if you see her avoid her if you can. If she doesn't like working or talking to people why was she put in that position is mystery, her interpersonal skill is NON EXISTENT. My advice is avoid her if you can I will for sure.
Natasha

I ordered something early in December and it was to arrive in store on December 11,2018. I went in on December 11 and was told that it had not arrived yet. Christmas came and I was busy. I called their 1-888 number and someone was suppose to call me back, no one did. Today, February 13, I call my local store and spoke with a gentleman who also saw that my order was still pending and he refunded my order. Terrible online shopping experience. Will have to serious reconsider buy from Walmart online again. However, my dealings with the store today were fantastic. Why is there no one checking that all orders are filled at your distribution warehouse? Where is the customer service here?

This is the 2nd bad order I have from Walmart.ca.

The first occasion, they charged my card twice and held the 2nd transaction for over a month. This was resolved, however, NOWHERE in the shipping information or online order forms did they advice that this will happen.

I recently ordered a small oil heater necessary for this brutal winter we are having.
I just picked it up delivered by UPS. With boot prints on the box, and the grills are banged and bent at the bottom. Also, it came with infomplete instructions, but that's a manufacturer issue.
I just called their 800, they refused to send another one. While this one is being resolved and sent back, while i wait **2days** to call them again to fillow up on their (get this) 3rd party seller... Again, much like the last issue, **SOMETHING NOT TOLD TO THE CUSTOMER!**. They told me to purchase another.
Now I wait, cold, with surprise leg spasms at night because of the cold!
Contemplating legal action.

Bought a coat from Walmart online shopping. I ordered 1 size larger than usual Coat arrived in 6 weeks. Tags read 3XL. NOT EVEN CLOSE. My daughter is size 12-14, Fits her great. I contacted Walmart who sent my inquiry to Comicpower Inc. RESULTS
(Direct quote) we have low profit already. You keep the coat and we suggest to refund $5.00. OMG! Seems Walmart bought from Asian supplier. There is NOTHING on Walmart website to indicate sizes are NOT Canadian/US. Do not buy clothing if you are over size 12. SHAME on you Walmart. Untrustworthy shopping experience.

I used a Walmart gift card to order a messenger bag from walmart. A couple of weeks later I got notice that I chose to cancel the order. I never did so I called them. They claimed this was in error and to wait for my bag... 2 days after the date it was to arrive I checked my account and saw that there was no record of the item ever existing.
After calling them they told me they'd give me a full refund to the card I used "Which I had thrown out after the purchase"
After explaining this to them they said the'yd send me a new gift card... I fought tooth and nail with them to just have the bag reshipped... They refused. They've been absolutely Horrid to deal with. In fact the experience is so Bad I no longer wish to shop at walmart at all... I'm even stuck with this worthless gift card which I intend to try and cash in so I can at least have some money toward the purchase of this bag Ill now have to buy on amazon...
I'm absolutely Livid... I've wasted 5 hours of my time trying to get this sorted but they refuse to fix this error. I've gone to the BBB but am learning fairly quickly that its a losing battle and that the BBB will not help with the matter either.
Walmart moves in, Pushes out local business, then offers terrible service when there's no proper competition..

I found extra charges on my credit card bill that was different from what was on the Walmart.ca website and my order confirmation email.

This is what I got from Diana V from Customer service.

We charged you for the correct amount that you should be charged, Andrew. We apologize if the website is giving you different information. There might be a system glitch with Walmart.ca. However, the system that we are using is much reliable and updated than the website.

Diana and her manager Zdin both said what I saw and authorize on the Walmart.ca website does not matter. TRUST is what you earn Walmart.

Up on my third online order and it's the last. First one, had them shipped to the store for pickup. The order was split, firt item got in within 2 days, the other took almost three weeks. OK, then went to store and stayed inline for 20 minutes to talk to the PickUp lady who took another 20 minutes to find my order... Second order wassent to my residence - 14 days AFTER ordering. Then, this last one, again 2 different items, sent in two shipment. One of them had the paperwork submitted for a pickup by UPS on the Friday morning and STILL was not AVAILABLE for pickup up by the following Thursday. Needlees to say I was not happy, Called Customer support to cancel the items and they say, too bad, we cannot cancel because it's with an outside vendor and they already made arrangements to have it picked up. Wished I could have had a three way conversation with UPS and Walmart to let them dish it out, one saying the Vendor was not ready to ship and the other saying it was. I asked to talk with supervisor who said she could "try" to cancel it but could not guarantee it and the refund would only be processed once the vendor confirms the order AND has the items back on hand. She also said, wait and return it to the store. SURE AND WAIT AN0THER 30 MINUTES in line... The Online experience is the worst I've seen... NEVER AGAIN Walmart, never again...

Order never comes!

We ordered a crib on walmart.ca on November 23, and received an email with an estimated arrival date of November 28. But until December 2, we haven't received anything and decided to call walmart.ca. First agent we talked to is named "Heart", and the reference# is **************. She said her supervisor would call us back within an hour, but nobody ever called us.

The next day on Dec 3, we called again and an agent called "Jey-ar" who gave us his employee ID ******* promised to escalate the issue and send us an email within 24 hours. He also said there is no record of our previous call conversation with "Heart", so "Heart" actually did nothing to help us.

Thanks to Jey-ar, we finally received another email on Dec 3rd, confirming the package is being shipped, with a tracking number provided. However, till today, we haven't received anything yet.

Walmart uses CANPAR as the courier. We tried to use the tracking number to track the order, but there is not any update on the status of the shipment. We called CANPAR twice and each time waited for more than an hour, listening to its background music but nobody picked up the phone.

Nobody did anything to our order for ten days after we placed the order, until we talked to "Jey-ar". We have no idea where the package is now after more than two weeks. We called Walmart.ca help centre again yesterday, and they didn't try to help locate the order or expedite the shipment but told us that they would be happy in assisting us cancelling the order.

We are expecting our baby to arrive next week and we are in bad need of the crib for the baby, but this Walmart order has messed up with all our plan. It's obviously that Walmart's management is a mess and the whole department didn't do what they suppose to serve the customers.

Till this moment I am writing the comments, we still receive nothing and hear nothing from Walmart.ca

If anyone wishes to buy anything and get it in time, I definitely don't suggest that you buy from Walmart.ca!