Marie S.

Hello,
Today I am writing to you out of confusion and frustration. I have been a loyal Walmart customer for years, always happy and satisfied with the great products and the exceptional service until today unfortunately...

I am a flood victim that has been evacuated from her home and The Red Cross offered us a certificate for provision at the Walmart we chose in order to eat until we can go back home. I was happy to choose Walmart on Robert Bourassa Street in Laval Québec to do my groceries at and the certificate is for the amount of 260$; and when my groceries amounted to 264$, I was happy to pay the difference.

The manager Hafiz told me it could not be done and went along with her with taking items out so it can be less then 260$ but then, Ms Hafiz advised that the difference could not given and will be kept by Walmart which is contrary to the recommendation of the Red Cross that advised to use all the money allocated since it will all be given to Walmart and Walmart should not short change the customer/flood victims.

I already had a big day at work and trying to struggle to come back home and see where we are going to sleep with the kids and I didn't have the energy to argue with Ms Hafiz who doesn't seem to care and has no customer service skills.

When Ms Hafiz managed to complicate the situation by stepping out to chit chat with her friends while making us wait for her colleague Joanie that never showed, we got tired and went to see Ms Hafiz informing her that we are leaving. Contrary to her resolving the problem and with her condescending and prejudice attitude, showed us the door with no remorse as if she was doing us a favor when in reality the Red Cross was

All this to say that I have never judged the brand from one person representing it but today I am a very dissatisfied customer and passing a hard time and your manager fully knew we are flood victims and instead of being understanding, empathetic, human and diplomatic, she was very rude and hurtful.

From a very disatified and disappointed customer!
Marie