Alain D.

Was so happy to see a smaller size upright freezer on sale. Ordered it and set the delivery date.

As planned delivery occurred on the correct date, but the item was severely damaged, so back it went. Here's where the fun starts. Called it in and about a week later, got an email that confirmed my request and would get a replacement in about a week.

On the planned date, the freezer arrived. After waiting a few hours, I plugged it in and within a day, managed to pick up about $200 worth of "freezable" groceries. Wife is happy, until she told me the ice cream was in a liquid state. Freezer was cold, but what the heck, throw away the ice cream, cranked the temp down. The next day, meat is cold, but unfrozen, frozen veggies are now unfrozen. Get myself a thermometer and checked the temp and what? It's 1c (34F)... Wife not so happy - Cranked the temp all the way down. Following day, temp is now 4c (40F) now meat is still cold, but anything that was purchased frozen is unfrozen: Veggies, Fruits, frozen meals and meat. All that ends up in the garbage. Can't cook all the meat/poultry/fish so ended up giving it away to the local community kitchen.

I call again Best Buy delivery Customer service (BTW, Best Buy customer service DOES NOT handle the Best Buy delivery, so you need to call them... Now I'm not happy. Give them the info and they say... We will get back to you within 7 to 10 days... A week passed and I decided to call them again. Seems my file is somewhere and should be dealt with, at the latest, Friday morning (this is a Wednesday). Friday 2:00, PM, no news yet, So I call. Again and they say we did not get the OK to pick it up yet... I can live with that, what about my refund, they tell me refund request is processed only once item back at the warehouse and will take 5 to 7 days to issue payment. (Then the bank will need another 5 to 7 days to process...

So basically, they took the payment as soon as I hit the "Complete sale" button on their website, I end up with a piece of garbage, but won't get my $$$ back until 5 to 6 weeks later. And no matter what I say, they don't seem to care. I asked to receive an email confirming what was said and they agreed... No email ever received. They have the "we can do what we want attitude" and couldn't care less about the paying customer.

Moral of the story: Pray that you have no issue with the product purchased because dealing with Best Buy Delivery Customer service is one of the least pleasant experience I've had...
P.S.: Best Buy won't allow my bad review - Guess that's how they get those high scores!

Been an early adopter of W. U. Clean & clear information. Well, no more. It just turned into a bloathware. Ridiculously hard to navigate AND now, even if you have an existing "paid" subscription (for an add free app) it will push ads down your throat. Wanna get rid of them? Of course, buy a new membership for 10 times what it was before. For all those who got themselves a Personal Weather Station and helped W. U. become a leader in it's field, well, they are up the creek without a paddle also. It just became a greedy software company... Should not be a surprise, IBM bought it!

Up on my third online order and it's the last. First one, had them shipped to the store for pickup. The order was split, firt item got in within 2 days, the other took almost three weeks. OK, then went to store and stayed inline for 20 minutes to talk to the PickUp lady who took another 20 minutes to find my order... Second order wassent to my residence - 14 days AFTER ordering. Then, this last one, again 2 different items, sent in two shipment. One of them had the paperwork submitted for a pickup by UPS on the Friday morning and STILL was not AVAILABLE for pickup up by the following Thursday. Needlees to say I was not happy, Called Customer support to cancel the items and they say, too bad, we cannot cancel because it's with an outside vendor and they already made arrangements to have it picked up. Wished I could have had a three way conversation with UPS and Walmart to let them dish it out, one saying the Vendor was not ready to ship and the other saying it was. I asked to talk with supervisor who said she could "try" to cancel it but could not guarantee it and the refund would only be processed once the vendor confirms the order AND has the items back on hand. She also said, wait and return it to the store. SURE AND WAIT AN0THER 30 MINUTES in line... The Online experience is the worst I've seen... NEVER AGAIN Walmart, never again...