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Sarah K.

Contributor Level

Total Points
81

1 Review by Sarah

  • Walmart Canada

1/21/19

I used a Walmart gift card to order a messenger bag from walmart. A couple of weeks later I got notice that I chose to cancel the order. I never did so I called them. They claimed this was in error and to wait for my bag... 2 days after the date it was to arrive I checked my account and saw that there was no record of the item ever existing.
After calling them they told me they'd give me a full refund to the card I used "Which I had thrown out after the purchase"
After explaining this to them they said the'yd send me a new gift card... I fought tooth and nail with them to just have the bag reshipped... They refused. They've been absolutely Horrid to deal with. In fact the experience is so Bad I no longer wish to shop at walmart at all... I'm even stuck with this worthless gift card which I intend to try and cash in so I can at least have some money toward the purchase of this bag Ill now have to buy on amazon...
I'm absolutely Livid... I've wasted 5 hours of my time trying to get this sorted but they refuse to fix this error. I've gone to the BBB but am learning fairly quickly that its a losing battle and that the BBB will not help with the matter either.
Walmart moves in, Pushes out local business, then offers terrible service when there's no proper competition..

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