Alice T.

Despite the online customer service is not bad, store service is pretty terrible.
I ordered store pick up items online a week ago for today's pick up, and after finishing the order I conformed with the store staff to make sure reserve the items, but today they sent me the email saying that OUT OF STOCK!
So I just called 3 different locations to find out product availability which it only states as 'Almost sold out' on the web site.
Finally I got hold of a staff after 5 mins at 1 location and 1 location after 16 mins!, and the other didn't succeed at all.
2 months ago same thing happened at the different township, so I reported to the online service about the store's quality at that time but after what happened today, I clearly realize that it's the WALMART'S GENERAL QUALITY, not only the some odd locations.
I don't get how they're going to compete with AMAZON with this level of service.