Ordered on Jan 7. My item shipped, or so it said. A week later I received a refund with no explanation. It was sold by Universal Herbs. Poor customer service. Order #*******762. Look it up for yourself

I bought "Dempster's® Everything Bagels" as part of my online delivery order. Received this product with animal bites (would guess a rat) in the bag and the first bread of the bag. Marks are very irregular and a piece of the first bread is missing. This, in my opinion, is disgusting and shows poor management in how they store their products. No quality check either when their a fulfilling the delivery orders...

-- Walmart blocked my review on the product on their site about this

I do not like walmart in general.
I used to be a big Walmart shoppers, but after they started to hire some people with no ethics, I stopped going there.
I had many bad experiances shopping at thier stores.
But in the end of the day, you get what you pay for, cheaper items mean worse service.
They should work more on the HR and the customer service.

Ignored after $180 online grocery order GONE completely wrong.

Of the $180, received $80 worth, have contacted Walmart all week and ignored.

I do not recommend Walmart Canada - horrible service, orders are not completed correctly, produce products are below average, rotten, poor.

Missing half the order and 3 days later still waiting for my money back.

Sick in my stomach by this company.

It's really too bad that the service has to be that bad that customers lose and leave that it's awful as well as the site simple tasks the instructions to do them do not match what they say so they waste people time which by the time a customer is done they are annoyed and frustrated to the point, of "no return". The capture below is an example of how bad it is, "try" to follow that! It just doesn't work from beginning so there is no finish this is only a small part of the dissatifaction!

5 weeks later and I'm still waiting on my money for my refund. Every week they tell me it's coming but nothing happens. They have been dismissive and irresponsible with their service. I'm starting to think they're stealing my money and I'm not getting it back. I have refused to shop there these past 5 weeks and I'm not going back either. There are plenty of other places I can get what I want/need with much better customer service!

They do not communicate with customers period. This should be 0 Star.
Two weeks after order is placed on an in stock item; it still has not shipped despite giving a 3-5 day shipping widow. We are well passed that now. Forget about trying to call their support line- no callbacks and the system auto hangs up after 15 mins. It is complete radio silence and no way to reach them to confirm or cancel.

Walmart online delivery is a 100% certified $#*! show.

Order items from WALMART and apparently the items are from other seller not WALMART and had been contact the seller many times but didn't get any response and somehow walmart sent me an email assume I received the items and ask me to provide review, which I did but because of negative review they rejected me and sent me another email to provide Review again. Well they only take good reviews. Wow...! That's false info for consumers...

Even one star is too much for them! Whole walmart.ca system is wrong and they can't get anything right. Every single time that I ordered, something went wrong and their horrible customer service are not willing to help and don't care about customers. Specially if you buy something from third party then they don't want to take any responsibilty inspite of shopping was done from walmart site.

Ordered over a month ago, package was supposed to arrive 2 weeks ago but it still isn't here. The tracking doesn't work (code keeps popping up as invalid) so I have no idea where the package is, reached out to both walmart and the shipping company and haven't received a response from either. Website doesn't even have a clear way to ask for a refund/new package for non grocery items

Was on the phone with customer service for over an hour, neither of us could hear each other properly and I was eventually hung up on and sent to a survey to rate them.

Hopefully I can sort something out with my bank instead because it was a pretty expensive mistake to order here, if you came across this site because the same thing happened to you I'd suggest doing the same because your package likely isn't coming

The worst online shopping I experienced with a large company, it's like a scam you don't get refund, they have a worst customer service with no respect with client they don't listen to client with the fake survey that don't allow you to say no, I called 12 times spoke with even the supervisor but they are all the same
After 4 months of ordering I still don't get my refund.

Waited 3.5 hours on hold kept saying 3 min 12 min 1 min, they never answered and than it closed... my package is M. I. A no tracking and I cant get through to these idiots! Never using online again!

Worst online return ever.
Auto respond email says "return label and instruction will be sent out within 48hrs" it's been over one week and still no email or instruction from Walmart. Went to store to return and they said "since online order return is already created, there is nothing we can do at the store. Please call customer care" but how do you call if no one is working? Was on hold for over 3hrs and no answer.

Walmart promised to contact the shipper of an item that cost $9.61 online but didn't after they charged me $18.95 for shipping in my own country. "Shipping is NOT free" contrary to Walmart's shipping webpage which states that shipping is "Free on orders above $35 before taxes." BEWARE! READ "The Walmart Effect." DON'T WORK FOR WALMART! Check out Wal-Mart Watch and Wake Up Wal-Mart.

I ordered some eye drops online from Walmart. 3 weeks later the wrong order was delivered with my name and address on it. After 8 days of trying to get through to Walmart I finally got someone who said they would pick up the wrong order. 2 weeks later I've heard nothing and my money has still not been refunded. Their so-called customer service is totally non existent.

Ordered online chest freezer. Delivery showed up with only ONE person to deliver. Finally got in house damaged with 2 huge dents. Called immediately and had to send pictures of damage. They said will respond in 48 hours no onexresponded 2 days later called and escalated waited again. Our of the blue no emails no calls the truck pulls in refuses to take as not wrapped in original way dropped off. R U KIDDING ME Called again wrapped it in boxes and taped back up. Escalated again 2 days no calls no emails... called again. So frustrated FREEZER STILL HERE WAITING PICK UP NOW 12 DAYS! NEVER ORDER ONLINE if you csnt carry it back!

I will give a zero or negative if these are options. The 3rd party products are likely scams! Take my money and no items arrived. Orders are not showing under my account, contact seller results in web site errors after many tries. Called help desk, waited for more than an hour and the CSR just told they will not refund me!

Moss went above and beyond to help me find was I was looking for at Walmart Marlborough mall in Calgary. This guy definitely deserves a raise. Very approachable and will to help unlike some people his age who just point to where it is, he took the time to walk me to where the games were to show me where the game I was looking for was. I will definitely come back to this store again with Christmas on its way. I have 2 young childred so I know I'll need his help finding stuff again. Thank you Mosa

Ordered online in Sep but picking location has No item No order information. Called numerous times customer service and emailed, No reply or call. Still in Nov waiting for item or Refund too bad experience Walmart.Ca. Loudly say NO Walmart.Ca and shopping with Amazon they are 110% better regarding shopping delivery and Returns if any problem happens.

Bought a Ogilvie perm for Normal hair from Walmart.ca, it was sold by the third party. After about 2 weeks wait, I got an email from the third party saying the item was damaged in transit, and no replacement can be done, so they will process a refund to me. However, the tracking number I got Walmart was never valid, and the refund is never received. Called Walmart customers service, they only ask me to wait for 48 hours... Will never order anything from Walmart.ca

I bought a Nintendo Switch video game on Dec 25th and was supposed to receive an email with the digital code to download the game. Two days have passed and I have not received the code needed, so I contacted customer service; however, they refused to cancel the order and asked that I wait until January 13. Obviously, I did not accept that solution and they asked for 72 hours.

I did order a package on August 9th, 2020 and today it's November 23th, 2020 and still I haven't received my package nor my refund.

It's a constant back and forward between Walmart getting a hold of the third party seller. Walmart does not take responsibility for what you order on their website.

They should refund me my money and then spend their time fighting with the third party seller. Why should I be the one caught in between all this BS.

NEVER AGAIN!

Awful service. No response on a purchase I have not received. Item coming from 3rd party out of country. I assumed this item was already in Canada. I didn't find this out until after the purchase was final. With everything going on in the world, I knew it could have been held up in customs or shipping. Now I am stuck with an order in limbo and no one returning my emails.