Walmart CanadaReviews 663

Review:
I had an extremely disappointing experience with Walmart's online grocery pickup. After scheduling my order, I ended up waiting for over 1.5 hours past my time slot with no updates. When I politely asked about the delay, the staff simply said, "we don't know." After another hour of waiting, I asked to speak with the manager. Unfortunately, the manager showed zero empathy or knowledge. He had no real answers and instead tried to excuse the situation by claiming I was using a loud voice—even though I was calm and polite, which his own colleagues could confirm.
It feels like this "bad language/loud voice" excuse is used when they don't want to help the customer, regardless of how respectful you are. To make matters worse, even after my groceries were finally ready, the manager deliberately held them inside for another 15 minutes. Overall, the service was unprofessional, dismissive, and extremely frustrating. Walmart needs to seriously improve its grocery pickup service and train its managers to handle customer concerns with empathy and accountability instead of excuses.

I ordered a white upholstered chair in July. Someone else had ordered laundry detergent that was on the truck. It wasn't sealed properly and spilled onto the box my white chair was in. Purolator called and explained, I told them to return the chair and I'd try again in a month. Over the past 3 days I have tried to order the chair again. The order goes through, then within 5 minutes I get an email "Order canceled". Walmart keeps canceling the order. I talked to the bank who was now flagging it as suspicious, but removed the flag. I've spent way too much time on the phone with their Customer Service which happens to be in India - but they refuse to tell you where they are located when you ask. I'm sorry, but rarely do I get good Customer Service from India, probably why their rating is only 1.1 stars. If my daughter didn't want this chair so badly I'd have given up after the first time. I definitely gave them way too many chances, but we are now done with Walmart. Oh, and after wasting hours of my time, they increased the shipping amount so it was going to cost me more! Walmart.ca is a joke.

Promotions don't work as advertised. Trying to get that fixed is just a headache - basically they discourage anyone to do that by their complete lack of interest in your complaint. Amazon does a far better job at online e-commerce.

Do not buy google play cards or any other gift cards from Walmart ever, they stiff you with a final sale even when the card does not work, absolutely horrendous customer policy, and to be talked to like i was an idiot means you will never see me in any of these Sh**Holes again. And as for google there is a class action lawsuit brewing over this so when it happens to you, you will know, google is actually legally scamming in cahoots with Big Retail.

Walmart@ 5357 Fernbank Rd, Stittsville, ON K2S 0T7 What should have been a quick shopping trip turned into a nightmare due to a complete lack of professionalism and customer service. Upon entering the store, we noticed three teenage kids who were clearly loitering at the bbq / backyard section of the store; clearly not shopping. They were loud, disruptive, and, most appallingly, verbally abusive to customers walking by. I witnessed them randomly cursing at people and behaving in an utterly unacceptable manner. This went on for a significant amount of time, creating a hostile and uncomfortable environment for everyone trying to shop. What made the situation even worse was the response, or rather, the lack of response, from the Walmart employees. Most of the staff I saw simply pretended as if everything was normal, walking past these unruly teenagers without taking any action whatsoever. It was as if they were either oblivious or, more concerningly, simply didn't care about the safety and comfort of their customers. To make matters worse, my wife was actually followed and harassed by one of these kids. When I became aware of this, I confronted these kids myself. After this distressing incident, we finally managed to find a floor staff member, identified as Riley, to complain about the situation. I was met with an even more shocking reaction. Instead of addressing the issue or apologizing for the disturbance, Riley astonishingly supported the disruptive kids and proceeded to treat me, the customer, badly for bringing it to their attention. This level of unprofessionalism is truly astounding and completely unacceptable. It genuinely feels like this particular Walmart location is run by young individuals who have no idea how to provide basic customer service, maintain order, or handle issues professionally. This was, without a doubt, the worst shopping experience I have ever had and worse, we felt unsafe. I strongly advise anyone considering visiting this Walmart to think twice.

I bought 3 items by online, 2 light and small items the deliver known door to door for me, but the most heavy item Rice the deliver not door to door. Fex just give me a paper and ask me go to some where to pick up. It is too heavy and that is why I bought by online. Since this reason I called to cancel the rice staff loziini said ok, reference no *******0006-3588-0000 but she canceled the wrong item. She cancel the toilet paper. When I received the email to known she made a big mistake for me. I called again staff khalat lui said they CANNOT DO ANYTHING reference no *******9920-3588-0000. He will pass another team, the team will call me soon, but 2 days ago no one call me and follow up, In this day I also try to find some staff for help such as using the online chat, to contact staff Sujitha-TP, but still no on follow up and no call me try to fix the mistake. The mistake is made by walmart staff. My order no is **************

I had an issue with payment for my pre order the representative Rimmal went ahead and cancelled my order (for which there is no more available stock) without my consent and acknowledgment, further denied cancelling my order spoke to manager Abid, he was useless couldn't do anything. And to top it off the Rimmal lied on my order said "cancelled due to customer request" when I didn't request anything. Walmart needs to keep customer service local and not India where they don't understand language, communication and have zero ability to provide customer service. Would not recommend shopping Walmart.ca

DO NOT BUY FURNITURE OR ANYTHING AT WALMART UNLESS YOU ARE ABSOLUTELY SURE IT WILL BE THE RIGHT ITEM. THEY ARE A SCAM. THEY ARE HELPFUL DURING THE PURCHASE PROCESS HOWEVER IF YOU HAVE TO RETURN THE ITEM YOU ARE ON YOUR OWN! THEY TELL YOU TO CONTACT THE VENDOR WHO IS IN CHINA AND DOESNT RESPOND UNTIL THEY FEEL LIKE IT. DO NOT GET SVAMMED. ORDER FROM AMAZON OR COSTCO! WALMART IS A SCAM!

Thought I would go to this Walmart since I needed to shop at a few more stores. More convenient for me since I have a herniated disc. I thought this would be an easy outing for me but it was a disaster just because of the locking carts. I couldn't enter the mall and the wheels locked up 1/2 way down the walkway. I was alone. My groceries were not in bags. I had to go to one exit then the wheels locked. The employee said I had to go out the other exit to the parking lot and would help me get the cart back into the store yo unlock the wheels whivh he never did. So much walking in my condition. Then the wheels locked again outside. I had to pull and drag the cart to my car. Once I got to my car I had to ditch the cart cause I couldn't drag it anymore do I lost my loonie. I was in so much pain by this point and ive been off work for months. Just by the ordeal with the cart all my injuries had flared up and in major pain. TAKE THE LOCKS OFF THE CARTS! I will never go back to the Scottsdale Mall at the Delta location again

Order delayed delayed and delayed first and last time I buy something from them...
Costumer service useless

Return policy services Lousy Most electrical merchandise no return give me hard time Staff give customers hard time to return merchandise

I placed an order with Walmart on March 23rd, and as of April 5th, I still have no idea where my order is. I contacted customer service multiple times, and each time, I was asked to "wait another 72 hours" without any real update. Even after escalating to a supervisor, Sarah Hassan, who promised a response within 24 hours, I am still waiting. This is completely unacceptable. Walmart is a huge company, yet their customer service is unhelpful, and no one seems to know what's going on with my order. At this point, I don't even know if I will receive my item or if I should just dispute the charge with my bank. If you're considering ordering from Walmart, be prepared for delays and zero accountability. I will think twice before ordering from them again.

Let me start by saying—I've been a lifelong Walmart shopper. They've always been my go-to. But after my recent experience? Never again. So, here's the story: I wanted a Breville espresso machine. I knew exactly which model I wanted, did my research, and found that Walmart was selling it for $20 less than the competition—$866 after tax. Sweet deal, right? Wrong. I ordered it, expecting a brand-new machine to be shipped to my doorstep. The delivery was delayed by a day, and unfortunately, I had to leave for a 31-day work trip. When I finally got back home, I saw the package sitting there—except, instead of a Walmart box, it was a Home Depot box. Yeah, that was red flag #1. I opened it up and boom—used, dirty, scuffed, and covered in clear tape with sticky residue all over it. Not exactly what you expect when dropping nearly $900. Shocked, I called Walmart's customer service, expecting some level of accountability. Instead, I got this: "Oh, that was sold by a third-party seller." "It actually says in small letters that it's used." "You're past the 30-day return period." "There's nothing we can do." Excuse me?! So, let's break this down: Why You Should NEVER Buy from Walmart Online You're Not Actually Buying from Walmart. You're buying from some random third-party seller while Walmart plays middleman. They Don't Take Responsibility. Unlike Amazon, which has stellar customer service, Walmart washes its hands clean if anything goes wrong. The "Used" Label is Practically Hidden. They don't put it in big, bold letters where a normal human would see it. Instead, it's buried in the fine print like they're trying to trick you. They Will Let You Eat the Loss. After escalating my complaint, I got a call five days later saying, "Yeah, sorry, nothing we can do. Enjoy your dirty espresso machine." So basically, Walmart Online is like Facebook Marketplace, but with a corporate logo slapped on it. They take zero accountability, hide important details, and if you get scammed? That's on you. Consider this a PSA: If you're thinking of buying from Walmart Online—DON'T. Amazon might cost $20 more, but at least you won't end up with a broken-down machine that looks like it was last used in a gas station break room. Walmart, do better. Or don't. Either way, I won't be back. Spread the word. 🚨

We order an accordion door when we received the package the box was broken on delivery. When we opened the product it was broken in two places. We have called Walmart Canada 4 times in the last 2 weeks only to be told that someone would get back to us in 24 to 48 hrs and that it has been sent to the escalation team. Is there actually an escalation team? No help has been given to resolve the issue no contact has been made by the escalation team. Walmart sold me garbage and will not return my money. Never order from Walmart.ca!

I found out today that although Walmart allows 3rd party sellers to sell on their site they take NO legal responsibility for them. My item took 2 weeks to arrive even though they are local and it arrived with a hole in it. Now I get to fight with the seller on returning it. I will most likely have to call my CC and bounce the charge. Walmart is not worth this effort. Seller name: nieqiuyun

After employees in there chat when I had no option in my account to cancel delivery pass with 24 hours notice I was told had to wait till renewal date. So I did and no option appeared another chat and was told had to wait till next renewal. Was lied to and Walmart chat employees are trained by Walmart to lie to customers to get another month paid for delivery pass as I told the first guy that was moving wouldn't be in the city to even use it high he lied to me. I tried to escalate it and the provide wrong email addresses and or invalid ones so no one can complain. I escalated to bbb complaint but executives acted like 2 year olds having a temper tantrum and in the mine mine mine phase: they only replied with a reference number. I reject S the response due to only replied with a reference number another reference number. These executives need to grow up and stop acting like 2 year olds having a mine mine mine temper tantrum. Walmart is nothing mor than an Eric an company trying to scam Canadians act like 2 year olds never work with them and lie to customers in Canada to take the money they scam from Canadians and retreat with it south of the border. We don't need that here. In Canada we respect each other. Don't respect this business from the lies the run around and the childish thing at they treat people. Why don't you go and try that on the people in the states. Am sure your be president will love that.

Online ordering for years. Now portal will not accept either of my credit cards.

Customer service, both chat and phone, are entirely useless as they are clearly not listening to the problem and just read from a set of scripted, and entirely useless, answers.

Phone chat says there is a known problem yesterday. Today online chat is completely unaware of this and keeps reciting the boilerplate with no actual acknowledgement of the problem. Total waste of time as the useless service agents clearly don't care to do anything but follow the "have you tried this?" chart, which is useless too.

Walmart loses a customer today. But as their ratings have been horrible for years, clearly they DO NOT CARE!

Shop elsewhere. Anywhere else is better.

Terrible company who's online shopping needs to be completely rewritin. Multiple botched orders and the last one was my daughters birthday gift that took over a month longer to get here than was suppost to and when arrived it wasn't even the write thing. Highly overpriced just to ruin the order. Happens WAY TO OFTEN. Officially done with jokemart.

I am from California, I ordered online at Walmart Canada last Dec 20,2024 to get a gift for a relative living in Saskatoon Canada, but until now they have not received the item.
I contacted the customer service when they sent me an email that my order is delivered to confirm that the item is not received. I was asked to wait up to 72 hours for the call but no call received, I gave them week before I made another follow up, they ask me again for another 72 hours to wait for the call but again no call is received. I made a call for the third time today to track my order and still no concrete answer is given to me and again was asked to wait for 72 hours for their call. This is supposed to be a Christmas gift, it is very frustrating and truly unacceptable service they have. It is completely unorganized. Very unreliable, will never trust to order from here again!

***Im trying to date my review on 12/20/2024 when I placed my order but its not accepting so I'm putting today's date

I placed an order online via the walmart.ca website for a DVD boxset costing $44.99 plus $1.00 shipping plus HST as I am in Ontario Canada. This made the total I paid $51.84. This was purchased from a third party seller on their website but was returnable at any Walmart store.

Upon receipt of the item, one of the DVD's had a massive crack through it, so I returned it at a local Walmart where they were only willing to refund me the $44.99 plus the $1 shipping fee, hence my refund is only $45.99 of the $51.84 that I paid. Walmart is keeping the HST on the returned item as profit. This is the 2nd time they have done this to me and enough is enough. Both times they did this - I called their "customer service" who said they would escalate the matter, then they did nothing. This is not about the remaining $5.85 they owe me from this return for damaged merchandise, this is blatant theft. I will be filing a formal complaint through the Better Business Bureau as well as through the Ontario Ministry of Consumer Protection, this company is disgusting. Buyer beware.