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How would you rate Walmart Canada?
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Canada
1 review
0 helpful votes
Follow Lucas J.
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Despite hours of repeated phone calls, conversations with call center supervisors, escalation team, every time you get a different response. Common theme is they try to deflect responsibilities. They gave me incorrect phone numbers to call to get my refund resolved which turned out to be for mastercard.com customer care and walmart mastercard customer care for the hearing impaired. They eventually followed up with a promise to manual refund which also never happened. Their customer agents then refused to acknowledge this manual refund and tried to refer to a different one. My conversation was also conveniently cut short by the agent I was talking to.

It's a game of divert, deflect, false promise, reject, and repeat.

Date of experience: February 17, 2023
Canada
2 reviews
10 helpful votes
Follow Tony G.
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I am still waiting for an item that was ordered over two months ago. Items sold on Walmart.ca are not necessarily sitting in North America warehouses. Many items are from overseas including China. When inquiring about delays, Wal-Mart takes no responsibility and refers you to the seller...
Buy local.

Date of experience: May 25, 2020
Canada
1 review
1 helpful vote
Follow Tammy M.
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I ordered on line Nov 18,2020. Item not received as of Dec 23,2020. Yet paid for. Tracking stated order estimated date of arrival Dec 4,2020. Numerous calls and emails sent to Walmart. Escalated 4 times. Still no merchandise or refund. Customer service is NIL.

Date of experience: December 23, 2020
Canada
17 reviews
73 helpful votes
Follow Kathy m.
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Great customer services
February 28, 2019

Everytime i have bought off here had nothing but great experiences.

If something was wrong walmart is quick to fix and solve the issue.

Ordered makeup even came lighting fast in perfect condition and quality.

Date of experience: February 27, 2019
Canada
2 reviews
2 helpful votes
Follow Bella P.
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This company needs a good swift kick in the $#*!. They don't price match anything unless it's off of their own website which is complete crap. And when you mention how does their customer service 100% guarantee work no one can explain it because it doesn't exist.
Absolutely last time ever coming into a Walmart

Date of experience: October 8, 2023
Canada
2 reviews
30 helpful votes
Follow Alicia P.
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Bought something as a present online. Said it was in stock. Found out when I called they were waiting for it to come to their warehouse. A week goes by nothing/no tracking info/no receipt. Just nothing. I called customer service again got the run around. Been 3 weeks Still no sign of the stupid thing. Placed at least 3 complaints to them trying to find out where this thing is! Same response of uselessness! Sweet won't be ordering from them Ever again. -- Update* been almost a month and still don't have it. Says the label was created, but not picked up.

Date of experience: December 23, 2015
Canada
2 reviews
3 helpful votes
Follow Louis P.
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Just spent over 1 hour trying to place an online WalMart order. Okay to find items, but the checkout process is error prone and offers no easy remedies. Perhaps with all of their money they could hire someone to update their antiquated procedures.

I will NEVER shop WalMart online again and urge others to consider doing the same (if not now, then certainly after they have had their own exacerbating experience...)

Date of experience: September 22, 2019
Canada
1 review
0 helpful votes
Follow mohamed m.
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Very unprofessional. 15 minutes before getting my order I got a text message saying order has been cancelled. I called them and they told me system error and cannot do anything. All these items were on sales. I don't recommend making online purchase with Walmart.

Date of experience: October 15, 2022
Canada
2 reviews
2 helpful votes
Follow Derek H.
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Received wrong Product as the photo on the website does not reflect the description. After several phone calls, transfers and employees unable to find my order number I was given a whopping 10% off if I returned and reordered. To compare when I had issues with wrong products from Partycity.com and Amazon they just refunded me the money with no return necessary. Even Google gave me a FREE Nest protect ($99 value) because my 4 year old one could not connect to my new modem. Walmart continues to disappoint customers... definately no longer the same company Sam Walton built.

Date of experience: June 28, 2019
Canada
6 reviews
15 helpful votes
Follow Saleh L.
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I purchased 70" tv. On line, it was not delivered ( I knew that would happened) whenever it's a big or heavy item, they don't deliver. Overall worst delivery service and customer service, very frustrated, unprofessional, helpless, whom very hard to understand what they are saying, looks like Walmart doesn't care about losing customers by giving these kind of service to customers. Never buy anything on Walmart. Ca again.

Date of experience: December 9, 2022

Overview

Walmart Canada has a rating of 1.1 stars from 627 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart Canada most frequently mention customer service, third party and credit card. Walmart Canada ranks 701st among Discount Shopping sites.

service
273
value
233
shipping
216
returns
203
quality
200