Cheryl M.

COSCTCO DOES NOT CARE ABOUT THE SAFETY OF SENIORS OR THE IMMUNOCOMPROMISED.
E-mail sent by me to Costco:
I am disabled and I am immunocompromised. I wrote yesterday to express my concerns with an upcoming appliance delivery through Metro to Home. I requested that for my safety the delivery personnel be fully vaccinated. Metro to Home refused to comply and Costco refused to take responsibility. Costco has the absolute power to demand that subcontractors ask their employees their vaccination status, and if refused, find another company who is willing to respect the health and safety of Costco's customers.
And it is their LEGAL DUTY TO ACCOMMODATE the disabled and immunocompromised. I was not accommodated.
Someone from Costco phoned me that afternoon to discuss the situation. She spouted a number of platitude's and mentioned more than once that Costco closely follows the recommendations of Health Canada. I disagree.
One of the two gentlemen delivering my dishwasher was wearing a single cloth mask.
Dr. Tam, Canada's chief public health officer, advises against cloth face masks in the face of the new omnicron variant, "Tam said it is time to ditch the cloth masks. They are not going to protect you against Omicron." https://www.cbc.ca/.../tam-omicron-more-restrictions... Dr. Juni, Ontario's science advisory table, agrees.
I am not writing for the purpose of getting the delivery people in trouble. They were respectful and donned two medical masks each that I provided. I blame Metro to Home for not providing these young men proper protection, for their safety and mine. And I blame Costco, who thinks that by subcontracting out deliveries they can wash their hands of any responsibility. Well, they can't. It is absolutely their responsibility to ensure that EVERYONE working in any and all capacity for them is properly trained in covid safety and provided with the proper protection for their workers and their customers, especially the most vulnerable ones!

I will never order from them again! I am disabled and immunocompromised so I have to order everything online. Tried Walmart's grocery delivery and what a disaster! Extremely confusing. Even they don't know what is going on with the orders. They cancelled every single food item in my cart. Said that they were all out of stock! I think that they don't want to delivery to my neighbourhood. Non food items were sent from third party sellers. Many confusing and contradictory e-mails from them. I actually got two items delivered, but I think that I was charged for 4. Delivery of other items (that I really need NOW) are over 4 days late. Rude customer service agent. Trust me, save yourself a lot of time and aggravation and order elsewhere. Grocery Gateway is more expensive, but they know what they are doing. Walmart does not have a clue!