Walmart Canada

My only complaints about Walmart are about the limited variety of food selections available.
I am often a "Brand-Name" shopper. I also frequently buy frozen fruits and vegetables. I purchase many varieties of these things. Walmart rarely has the types of these frozen foods I like,(I like veggies with stir-fry things, including water chestnuts and Chinese Snow Peas.) I cannot find them here. I am displeased that if I go to Walmart for the cheap prices, I am only able to purchase less than half of the things on my shopping list. Then I have to go to a different store. It irritates me. However, the clothes available there are adequate.

So yesterday I picked up my online groceries from Walmart Store 3009 Westbrook. Sush was the staff who attended the phone and brought the groceries out for me. On answering the phone to putting the stuff in my car he was an awesome person who communicated explained the procedure of the online ordering. I would recommend him a raise for this. I also have been ordering online stuff regularly every month but the phone calls are poor I should say. Managers should emphasize more on quality and deliverance for customer satisfaction. Sush communication was excellent and above all from other experiences. 5 star to him.

Ordered online chest freezer. Delivery showed up with only ONE person to deliver. Finally got in house damaged with 2 huge dents. Called immediately and had to send pictures of damage. They said will respond in 48 hours no onexresponded 2 days later called and escalated waited again. Our of the blue no emails no calls the truck pulls in refuses to take as not wrapped in original way dropped off. R U KIDDING ME Called again wrapped it in boxes and taped back up. Escalated again 2 days no calls no emails... called again. So frustrated FREEZER STILL HERE WAITING PICK UP NOW 12 DAYS! NEVER ORDER ONLINE if you csnt carry it back!

At your store in northgate edmonton, rudest people in all of canada. No carts, no riding carts for the disabled. They just looked on and did nothing while we cried in pain cannot shop without a car. You have no consideration for the disabled. Tried to complain. Your people would not even pick up the phone. Hundreds of carts out in the parking lot, but employees too lazy to bother to even go out there and get them. They did not even try to help or sympathize\your disability policy\i would say constitutes harassment which is now considered to be a tort by the supreme court and the courts of canada.\ you should not be doing =business in canada with so little regard for the elderly and for the disabled.\i think this is very hard to understand. Why are you not having reviews on your sites when other businesses do have reviews.\
Not reasonable and or fair\
Not consistent with the laws of disability incanada.\
Not fair.

After looking for a specific brand, boxed, frozen food item on sale, I asked for help from two "student-age" Walmart associates. They both looked at the Walmart flyer I had with me and directed me to the meat section. I looked there and couldn't see it. I went back to the two associates and they then pointed to a freezer with bacon and cold meat products, and again the product was not there. It would've been more appropriate for them to have found out where this sale item was located rather than sending me to look in multiple places where it clearly wasn't. I continued to look but couldn't find it, so I left without purchasing said item. This is not the first time, in this particular store, that associates do not assist customers. The location is the Barrie, Ontario store on Bayfield Street North. I will try another Walmart!

I walked to Walmart in North Edmonton to purchase the Ufile tax software that was noted on sale on their website. The store employees had no idea what I was talking about and stated that they did not have the product.

Ordered over a month ago, package was supposed to arrive 2 weeks ago but it still isn't here. The tracking doesn't work (code keeps popping up as invalid) so I have no idea where the package is, reached out to both walmart and the shipping company and haven't received a response from either. Website doesn't even have a clear way to ask for a refund/new package for non grocery items

Was on the phone with customer service for over an hour, neither of us could hear each other properly and I was eventually hung up on and sent to a survey to rate them.

Hopefully I can sort something out with my bank instead because it was a pretty expensive mistake to order here, if you came across this site because the same thing happened to you I'd suggest doing the same because your package likely isn't coming

I bought two electric scooters through Walmart online and paid for fast/2-days shipping. However, after two weeks back and forth with very unprofessional and rude, Walmart's customer service just received one of the scooters.
After that, they took 20 days and had to call ten times to get my money back for the second scooter that I paid, and they never sent it.

The funny thing is they not allowing me to post a review about my experience, and they replied this:
Your review cannot be approved because it:
• directs business away
• shipping or fulfillment focused

A simple purchase took two months of my time, and it was a nightmare, and I never will try Walmart again!

Worst online experience of my life. Double charged, missed delivery, unable to cancel, no way to escalate problem, support people unable to support and zero communications or updates.
Still have not received product, out $50, on my way to Canadian Tire to buy it for $25.
Was over optimistic on getting it resolved. It's been 2 weeks now, lots of shorts, no resolution.