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How would you rate Walmart Canada?
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Canada
1 review
1 helpful vote
Follow Lisa D.
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Order refunded, no explanation
January 20, 2021

Ordered on Jan 7. My item shipped, or so it said. A week later I received a refund with no explanation. It was sold by Universal Herbs. Poor customer service. Order #*******762. Look it up for yourself

Date of experience: January 20, 2021
Canada
1 review
1 helpful vote
Follow Jeff V.
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Their marketplace is awful, unlike Amazon, Walmart takes no accountability whatsoever for their third party sellers...my package was 3 weeks late, no one could tell me where it was, hidden fees caused it to be way more expensive than advertised price, packaged arrived opened, mangled and damaged, trying to return it was impossible. Worse customer service I've ever experienced. Walmart, go back to the basics, you'll never be Amazon.

Date of experience: December 19, 2022
Canada
1 review
0 helpful votes
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Don't order from them - save the hassle
December 2, 2022

I made a Christmas order in October and still haven't received one of the items and it is December. For such a large company customer service is atrocious. I have to chase them around for my money or order because they will not reach out to me. I will stick with Amazon or Toys "R" Us because I've never had this problem anywhere else.

Date of experience: December 2, 2022
Canada
1 review
1 helpful vote
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Can't give a 0 lol
March 19, 2021

So bad placed my order over month ago and still nothing. They keep send me to the 1800 # saying wait 3 business days I am sick of this bs and feel I should get some money back. I have spent so much money with Walmart. First and last order with them

Date of experience: March 19, 2021
Canada
1 review
0 helpful votes
Follow Tim F.
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I ordered an item from the online Walmart Canada store. It was supposed to have been delivered last week, but still has not arrived. Upon contacting Walmart they tell me its a third party seller and they will be in contact with them. I get a false tracking number for Canada Post, then they tell me their message to the third party seller went astray. I ask for a full refund and in chat they tell me it will be processed. However the confirmation email only says that the seller will contact me in one business day. I opened a dispute with Paypal. Customer service is atrocious and the whole affair is a complete waste of time. I will not be shopping online at Walmart again

Date of experience: October 7, 2021
Canada
1 review
0 helpful votes
Follow Jamie G.
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Purchased $2800 Swing/Activity Set on May 13. It was delivered by a rude courier from Day and Ross on June 1st. He dropped the skid off just inside garage and took off. Didn't check anything, didn't ask us to sign anything On Saturday June 5th the contractor I hired and paid $300 for the day to put this activity set up tells me I only received 6 out of 7 boxes. The box we are missing is hardware (nuts and bolts) Contact WalMart customer service was told "Delivery is incomplete and to return it. It came on a transport truck... lol Called back to have an escalation ticket made up. Was told it would take max 3 business days and it's now 4 Still waiting for a response. So far I have been getting the run away. The activity set is just rotting on the ground in the backyard now WalMart and Day and Ross have failed to deliver on their promise

Date of experience: June 18, 2021
Canada
4 reviews
9 helpful votes
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walmart.ca is limited compared to its american version of walmart.com. Also gift cards cannot yet be used online. Apart from that my online order went smoothly and received good quality item for good money value. Hoping they change thir site to allow walmart.ca giftcards!

Date of experience: February 15, 2017
Canada
4 reviews
28 helpful votes
Follow sml l.
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Site is often inaccurate in terms of pricing and availability i. E. some items say they are available but when you try to purchase, there is simply no option allowing you to add to your cart. I have had many issues on their site and their customer service is even worse, took 5 days to return my call when the promised me 24 hours. It is obviously less 'crowded' shopping online but the frustration still lies in other areas. All in all, there will always be a 'cost' to the prices we want to pay, Walmart always has the best prices so have no choice but to deal with them.

Date of experience: April 24, 2015
Canada
1 review
0 helpful votes
Follow Sudha R.
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Looks very good but the corners has sharp edge. All south shore products can be ordered directly from the company. Cheaper price and free shipping. Walmart price is higher plus the delivery was horrible. Left very heavy packages on the driveway without ringing the bell. Had to take it personally inside the garage. Ordered the full bedroom set for a higher price and lousy service. Complained to Walmart many times but not resolved yet about the pricing or the way they delivered.

Date of experience: December 17, 2021
Emmaline W.
Canada
16 reviews
14 helpful votes
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They get the job done
April 18, 2016

This website has basically everything you could possibly imagine. Quality of the items sold changes drastically by price. They only thing I would not recommend is the cheaper furniture that does not come pre-assembled. This is a bad choice because the quality is so low that it makes the item almost impossible to put together. I had bought a dress once, and it was literally backed by a sheet of cardboard like material that fell apart almost instantly.

Date of experience: April 18, 2016

Overview

Walmart Canada has a rating of 1.1 stars from 627 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Walmart Canada most frequently mention customer service, third party and credit card. Walmart Canada ranks 701st among Discount Shopping sites.

service
273
value
233
shipping
216
returns
203
quality
200