Walmart Canada

I ordered online a couple of headlight bulbs for my car one month ago. It supposed to be delivered at early November, yet I have not received my order. I claimed it, but nothing happened neither receive my order or refund my money.
I never do online shopping with Walmart any more.
Hassan

Recently I ordered a exercise panel for my mom who is going abroad in a week. In Walmart website item described as it will be delivered on 1st of Dec. After placing order I was feeling happy to handed it to my mom before she leave. But today I received email that my order will be delivered on 6th Dec. I called Walmart support center for inquiry, instead of getting help I was told to call courier to request early delivery or request to cancel the shipment. When I asked to speak to their supervisor, he put me on hold and after that my line got hanged up. This is totally ridiculous and unacceptable. I will delete my account and will never order anything from walmart.

Despite hours of repeated phone calls, conversations with call center supervisors, escalation team, every time you get a different response. Common theme is they try to deflect responsibilities. They gave me incorrect phone numbers to call to get my refund resolved which turned out to be for mastercard.com customer care and walmart mastercard customer care for the hearing impaired. They eventually followed up with a promise to manual refund which also never happened. Their customer agents then refused to acknowledge this manual refund and tried to refer to a different one. My conversation was also conveniently cut short by the agent I was talking to.

It's a game of divert, deflect, false promise, reject, and repeat.

This company needs a good swift kick in the $#*!. They don't price match anything unless it's off of their own website which is complete crap. And when you mention how does their customer service 100% guarantee work no one can explain it because it doesn't exist.
Absolutely last time ever coming into a Walmart

Bought something as a present online. Said it was in stock. Found out when I called they were waiting for it to come to their warehouse. A week goes by nothing/no tracking info/no receipt. Just nothing. I called customer service again got the run around. Been 3 weeks Still no sign of the stupid thing. Placed at least 3 complaints to them trying to find out where this thing is! Same response of uselessness! Sweet won't be ordering from them Ever again. -- Update* been almost a month and still don't have it. Says the label was created, but not picked up.

Very unprofessional. 15 minutes before getting my order I got a text message saying order has been cancelled. I called them and they told me system error and cannot do anything. All these items were on sales. I don't recommend making online purchase with Walmart.

Received wrong Product as the photo on the website does not reflect the description. After several phone calls, transfers and employees unable to find my order number I was given a whopping 10% off if I returned and reordered. To compare when I had issues with wrong products from Partycity.com and Amazon they just refunded me the money with no return necessary. Even Google gave me a FREE Nest protect ($99 value) because my 4 year old one could not connect to my new modem. Walmart continues to disappoint customers... definately no longer the same company Sam Walton built.

I purchased 70" tv. On line, it was not delivered ( I knew that would happened) whenever it's a big or heavy item, they don't deliver. Overall worst delivery service and customer service, very frustrated, unprofessional, helpless, whom very hard to understand what they are saying, looks like Walmart doesn't care about losing customers by giving these kind of service to customers. Never buy anything on Walmart. Ca again.

I ordered $100 worth of groceries. I get a weird sounding phone call from a guy who said it arrived, and a email that also said it arrived. Yet I heard no car. Maybe they drive an electric,, yet when I go check no groceries, I proceed to call to find out whats going on. No one knows anything, I am told just to wait. All three agent had a south asian accent, not that matter, but it sounds like they call centre is in India, how does this make sense for grocery deliver, this should be local. What horrible organization Walmart is turning into. I try not to simply to amazon, to spread my business, but they do it so well, walmart is the worst every

A puzzle was listed for $3 so I went to store, but none in stock, and oddly, none of the many similar listing were in stock in their biggest store in Surrey BC, in this city, beside a huge transit terminal. Also bought a cleaning liquid that smelled worse than cat pee. No hint in this product that it could cause sneezing, gagging, for days. Four people who checked stock in two floors could find this liquid. Also, it contained no enzymes, per its Material Safety Data Sheet. Walmart has a common law duty to check product it sells. I located it myself. Prices are higher than Superstore, generally. Much higher than Dollarama in the same mall, sometime 300% higher.

I ordered an item that took almost a month to arrive. And when it did it was wrong... They use 3rd party sellers from China, much like eBay. No satisfaction from customer service or resolution. This is the response from the seller lol

So went to Walmart, there were no handicap parking spots available. As we walk a vehicle is parked in a handicapped space. No sticker, no tag. We report to to the employee, they shrugged and laughed it off, we decided well since they want to disrespect paying customers and not announce for the person to move the vehicle they don't want us to shop there, it's bad enough they try to force people to use self check out, but to laugh and shrug at a customer down right rude and inconsiderate.

My mother recently purchased an unlocked phone using some gift cards. They cancelled the order the next day and never returned the money back from the gift cards. It has been over a month and they keep saying 72 hours more everytime we call. Also you can't escalate the issue as they say there is nobody else to talk to. Don't buy online and use gift cards. I would give them a zero but no option to rate below 1 star.