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Derek H.

  • 2 Reviews
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Reference, Shopping

Member since June 2019

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2 Reviews by Derek

6/29/19
Could not connect my 4 year old Nest Protect with my new modem and after an hour and a half with technicians they sent me a brand new Nest FREE. That is the kind of customer service that builds brand loyalty!!
6/28/19
Received wrong Product as the photo on the website does not reflect the description. After several phone calls, transfers and employees unable to find my order number I was given a whopping 10% off if I returned and reordered. To compare when I had issues with wrong products from Partycity.com and Amazon they just refunded me the money with no return necessary. Even Google gave me a FREE Nest protect ($99 value) because my 4 year old one could not connect to my new modem. Walmart continues to disappoint customers... definately no longer the same company Sam Walton built.

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