Shana a.

I would give Walmart.ca 0 stars but there was no option to do so. After talking to 2 agents without any success, I decided to cancel my order. I called the third time and asked the Walmart agent (named (JR) to cancel my order after frustration. The agent promised that the order would be cancelled within 5 business days. The next day I received an email that the order was on its way for delivery after I thought it was cancelled. Called customer service again and spoke with Nina who said she would speak to the carrier to cancel the delivery. She never called us back. Now we made a 5th call to customer service to explain the order should have been cancelled. No luck. Now the delivery is on its way and I have to go through a whole new process till I get my refund. I will never order from Walmart again. We j stead placed the same order with Amazon without any issues - fast and reliable. DO NOT TRUST Walmart