Patti R.

Placed an order with Walmart.ca at the end of July, 2019 for a crib, crib mattress and crib mattress sheet. The order was confirmed by email and I was looking forward to receiving the items to use in my home for my grandson. Not 10 minutes later an additional email arrived stating that the crib sheet could be picked up but the crib and mattress were not available at this time. A third email arrived stating the crib sheet could be picked up on August 6,2019 while the crib and mattress could be pick up on August 7,2019 and if there was any issue with this order, we would be notified by August 2,2019.

Today, August 7,2019 we went to the store and only the sheet was available. No one in management could locate the crib or mattress and now we are left with no furniture for our grandson to sleep in.

We are disappointed, disgusted and disgruntled. Walmart promised us the followed but never fulfilled their promise:
1. A crib, crib mattress and crib sheet.
2. An email no later than August 2,2019 if the order could not be processed.
3. A crib and mattress to pick up on August 7,2019.

We wasted time, gas and energy on something that they likely will never have in their inventory. We did not receive any email or phone call to let us know that there was no merchandise to be picked up and that in itself is the worst PR in the business.

We will NEVER shop at Walmart.ca again and we will be certain to share this negative experience with all our friends and family.