V T.

I have been ordering from Walmart.ca online since years ago, some good some bad but they always tried to compensate or resolve the problems efficiently. However, Walmart has implemented the Schedule Grocery Delivery last year and everything went downhill! They must believe it is a nice idea to charge customer delivery fee by promising next day delivery, unfortunately, they lack the manpower and proper inventory system to do so at their individual locations. I have order many items under Schedule Grocery Delivery due to their putting many of the non-food items under Grocery delivery only. Guess what, more then half of my order never delivered, the person just dropped off items and left. No followup email nor delivery document from them until I have to check ordering email and contacted them about so many items missing. They just said they won't charge me on the missing items, no explanation no further compensation. I just don't get why they put so many non-perishable items under Grocery Delivery order only and online showing in stock but ended up no stock during delivery. How am I going to know they have no stock? They accepted my online order on Friday and never mentioned anything about no stock before and after my order online which scheduled for Monday delivery to Vancouver, more then sufficient time for them to get ready or even notify me of any not in stock items. Even Save On Foods schedule grocery delivery handed out order receipts to customers during delivery and advising customer what missing or whether any problem in person or via email before or during delivery. Extremely disappointed on Walmart and I won't order from their Schedule Grocery Delivery again. The frustration and trouble and time can't justify the price...