VitacostReviews 417

Now not so much. Products not listed as being out of stock and are, then items are shipped slow boat (even though you had "free two day shipping" you receive item 6 days later. You spend the required amount for two day shipping and receive an email on due date saying its late but tracking number doesnt work so no idea when it will arrive. This is the new norm. Again corporate profitability trumps all else including customer satisfaction. This is also dishonest practice to get customers to spend more to get two day shipping and then dont deliver. Vitacost email doesnt work, either does chat. Guess that way they dont have to hear the complaints.

Some idiot on the review talked about "some liking guns, some dont." Just so many stupid people, Vitacost worked great for you because you didnt run into issues, when an issue arrives, that's when you get to find out what kind of retailer Vitacost is or any other!

I ordered a diffuser which is basically so flimsy made in China and it didnt work, I contacted them and they sent me a refund confirmation for a diffuser that costs $25 and then next day, they told me to send the diffuser back to them! I was so confused to what to what as I had already discarded the diffuser in the garbage! And, I tried explaining to many reps, they were like "you shouldn't have discarded it, we need the product back for you to get refund." And, I was like then why send me email confirmation that you have approved the refund, and then next day they cancelled/voided the refund and asked the product back,

They wouldnt budge over $25 product and they basically first gave me refund and then voided it next day and I just decided to send Vitacost everything else back due to horrible customer service and such fraud!

So beware, these people are basically running a fraud, why advertise "easy returns and refund." Dont bother with them, I even forwarded them email refund confirmation, they didnt care, and kept insisting I send them $25, Made in China defective diffuser back if I want refund despite me telling them it's been discarded!

Do not give this shady/fraudulent company your hard earned money, how are you going to void/cancel a refund that's been approved and then wait over 30 hours and ask me for a product back which has been discarded? Is that even legal when you basically told me you approved the refund and then crawl it back and ask me for a product back which has already been discarded?

Vitacost sent my products to a wrong address (the correct one was on the order). After almost a month, I contacted them. It had been delivered to a wrong address (and returned). I requested the product sent versus refund. They sent it to the wrong address AGAIN, after confirming my address. Again. Yet again, they sent it to the wrong address (I may add... in another province, not even close to me). They didn't give an option for another resend. They promised a refund. Now they are refusing it because it was sent and returned twice. I never received it or sent it. But it is my fault, so I have to pay for it? Utter crap. Customer service was awful. Don't ever buy from here. It isn't worth the hassle.

Well, some people like guns... other hate guns. Same here-most people (like me) like Vitacost.com... some smaller group didn't like them.
What I can say from many years (so far) experience with Vitacost.com: First of all-I'm long time customer. Their products are the best you can find online. Their price tag is the lowest online. Their Customer service is one of the best you can find online. Shipping and packing the items is the best from all online companies I have dealt during last 12 years. If you have account with them then you will receive great deals. If not... blame yourself... not Vitacost.com. This is clear and simple!
Nikola Kolev, Phoenix, Arizona

I rarely shop at Vitacost because they require minimum about $49 in shipping and their customer service is really rude and incompetent so I dont shop often!

Anyway, I placed few orders on the same day and then about 5-6 hours later, I get an email "order cancelled, unable to verify billing info" I only got an email about one order and then I check online, they had cancelled one order and the one that I got an email about being cancelled was apparently in the processing stage online and third one was well in processing stage! Very conflicting info,

I contact their customer service and ask them about the status of all three orders, rep named "Sean" comes backs and confirms 2 of the three orders have been "cancelled due unable to verify billing info." Which is completely inaccurate as billing info is correct! And, I asked him to about the third one and ask to cancel that one too then if they already had cancelled the others and he goes "already picked and processed in the warehouse." I just disconnected the chat and didnt want to deal with these inefficient/rude customer service reps, and if they couldnt "verify my billing info" then why process the third order then and cancel two of them?

Then guess what, later on in the day, about additional 5 hours, later they cancelled the third order too, the one that was already processed and picked! And, then additional 5-6 hours later, I get an email "order shipped" and guess what they shipped ONLY ONE item from all three CANCELLED ORDERS! What the hell? These people are compeletly moronic and incompetent because if they are "unable to verify" any info then why process one order and then cancel it later one and then still ship ONE ITEM! I will never ever shop from these idiots!

And, these people are just disgusting, incompetent and rude! Dont waste your time shopping their website and if you ever have an issue with your order, good luck getting help from incompetent/rude reps

Last week I made a purchase and saw that they used OnTrac for shipping. Unfortunately I've had horrendous experience with OnTrac (9 out of 10 packages never make it to me with them). Sure enough, OnTrac once again marked my package as delivered when it was not. I immediately contacted vitacost and they shipped my package again, with FedEx this time. They followed up with me throughout the whole process and made sure I got the package and was happy with everything. They have great customer service and an unbeatable price for what I was looking for.

Having found that Now Mangoes were about 3/4 sugar consisting of added sugar as well as natural, customer service refunded entire cost without asking to return. Codes can be additive so made up for carrying product for me by selling 3 boxes of pom/blueberry/pistachio/antioxidant Kind bars, 1 of maple/pecan/sea salt & threw in free gift of a box with a code at a sum less than $53. Ships free over $49 (& $25/their brand), if memory serves! Other retailers charged about $16.50/box for what cost about $10/box.

I've been ordering from Vitacost for years. I've had one minor incident in all those years, a fish oil bottle that smelled rancid. I was expecting to have to ship the bottle back, but they not only offered apologies, but sent me a new one that arrived overnight. I was floored.

Fish oils are susceptible to rancidity if there's even the slightest breach in the seal. I live in AZ, and this was during the summer (nuff said), so it's not at all surprising.

I've never had any other issues with Vitacost, if you could even call that an issue; they've always exceeded my expectations in quality, cost, packing and delivery times.

My advice, dont shop at vitacost. Im in canada and never received my package, it took 30 days from the time my order was placed for them to process a refund. I had to email multiple times (most of which were not returned), and had to call several times. No one called me back. I was only emailed back after the refund was processed and it was a generic response. The supervisor Nina I spoke with was not helpful what so ever, not sympathetic and offered no consolation of any kind.
Not even a 10% off coupon which are given away like candy over there was offered to me.
This was a $300 canadian value order which had Bogos and I used a coupon, if I placed the same order again now it would cost about $400 canadian minimum. If I actually wanted the items I had ordered I will be forced to place another order without the discounts I received earlier from their sale. This is not ok at all. A coupon should have been offered so I could have had to opportunity to place my order again without it costing me anything extra. It was not offered even when I asked, just the same generic response from the supervisor Im really sorry, and I understand your frustrated. Because that is an appropriate response when someone asked for a coupon so they can re-order. You would think they would want to keep by business but apparently not. Save yourself some trouble and by from iherb.com, luckyvitamin.com or pureformulas. Never had a problem with any of these sites. Ever since kroger bought vitacost the canadian customer got the short end of that deal!
It's been exactly 30 days since my order was sent and the refund STILL hasnt cleared on my credit card, although it should. That is besides the point, they kept my money for 30 days and I never ended up with an order. So BUYER BEWARE. They could give me a $100 off coupon and I STILL wouldnt shop there again and I was a loyal customer for 5 years.

I have been purchasing from Vitacost for years and years. I have always purchased my Alive Whole Food Energizer vitamins from them because of their fast shipping and low prices. I have never had a problem with the customer service it has always been great! But the last supply I received tasted very different and smelled different. Like I said I KNOW what these vitamins taste and smell like because I have been taking them for years! So I called Natures Way and she told me nothing had changed in the ingredients so which leads me to think these vitamins were old or not stored properly. I'm only buying from my local vitamin shop from now on and have some peace of mind. None the less Vitacost refunded my money no questions asked. I just wont be using them anymore. Id rather pay the extra money and know what I'm getting.

I have bought several supplements in past and many known premium brands. All awesome... some wrong supplements were also refunded! Great biz... Good customer Care support..