Sophia P.

My advice, dont shop at vitacost. Im in canada and never received my package, it took 30 days from the time my order was placed for them to process a refund. I had to email multiple times (most of which were not returned), and had to call several times. No one called me back. I was only emailed back after the refund was processed and it was a generic response. The supervisor Nina I spoke with was not helpful what so ever, not sympathetic and offered no consolation of any kind.
Not even a 10% off coupon which are given away like candy over there was offered to me.
This was a $300 canadian value order which had Bogos and I used a coupon, if I placed the same order again now it would cost about $400 canadian minimum. If I actually wanted the items I had ordered I will be forced to place another order without the discounts I received earlier from their sale. This is not ok at all. A coupon should have been offered so I could have had to opportunity to place my order again without it costing me anything extra. It was not offered even when I asked, just the same generic response from the supervisor Im really sorry, and I understand your frustrated. Because that is an appropriate response when someone asked for a coupon so they can re-order. You would think they would want to keep by business but apparently not. Save yourself some trouble and by from iherb.com, luckyvitamin.com or pureformulas. Never had a problem with any of these sites. Ever since kroger bought vitacost the canadian customer got the short end of that deal!
It's been exactly 30 days since my order was sent and the refund STILL hasnt cleared on my credit card, although it should. That is besides the point, they kept my money for 30 days and I never ended up with an order. So BUYER BEWARE. They could give me a $100 off coupon and I STILL wouldnt shop there again and I was a loyal customer for 5 years.