I have been purchasing from Vitacost for years and years. I have always purchased my Alive Whole Food Energizer vitamins from them because of their fast shipping and low prices. I have never had a problem with the customer service it has always been great! But the last supply I received tasted very different and smelled different. Like I said I KNOW what these vitamins taste and smell like because I have been taking them for years! So I called Natures Way and she told me nothing had changed in the ingredients so which leads me to think these vitamins were old or not stored properly. I'm only buying from my local vitamin shop from now on and have some peace of mind. None the less Vitacost refunded my money no questions asked. I just wont be using them anymore. Id rather pay the extra money and know what I'm getting.