Jules M.

Vitacost sent my products to a wrong address (the correct one was on the order). After almost a month, I contacted them. It had been delivered to a wrong address (and returned). I requested the product sent versus refund. They sent it to the wrong address AGAIN, after confirming my address. Again. Yet again, they sent it to the wrong address (I may add... in another province, not even close to me). They didn't give an option for another resend. They promised a refund. Now they are refusing it because it was sent and returned twice. I never received it or sent it. But it is my fault, so I have to pay for it? Utter crap. Customer service was awful. Don't ever buy from here. It isn't worth the hassle.