VITACOST S.

Some idiot on the review talked about "some liking guns, some dont." Just so many stupid people, Vitacost worked great for you because you didnt run into issues, when an issue arrives, that's when you get to find out what kind of retailer Vitacost is or any other!

I ordered a diffuser which is basically so flimsy made in China and it didnt work, I contacted them and they sent me a refund confirmation for a diffuser that costs $25 and then next day, they told me to send the diffuser back to them! I was so confused to what to what as I had already discarded the diffuser in the garbage! And, I tried explaining to many reps, they were like "you shouldn't have discarded it, we need the product back for you to get refund." And, I was like then why send me email confirmation that you have approved the refund, and then next day they cancelled/voided the refund and asked the product back,

They wouldnt budge over $25 product and they basically first gave me refund and then voided it next day and I just decided to send Vitacost everything else back due to horrible customer service and such fraud!

So beware, these people are basically running a fraud, why advertise "easy returns and refund." Dont bother with them, I even forwarded them email refund confirmation, they didnt care, and kept insisting I send them $25, Made in China defective diffuser back if I want refund despite me telling them it's been discarded!

Do not give this shady/fraudulent company your hard earned money, how are you going to void/cancel a refund that's been approved and then wait over 30 hours and ask me for a product back which has been discarded? Is that even legal when you basically told me you approved the refund and then crawl it back and ask me for a product back which has already been discarded?