Visionworks

Absolutely no personal effort made by the receptionist to make eye contact, speak clearly, be clear about what I was to expect, what charges would not be covered by my insurance, and then, accept responsibility for her shortcomings in all of the above when there was clearly a misunderstanding upon checkout. Optometrist was great. Too bad one of her team members out front was so impersonal it tainted the experience to the point I won't come back!

I went to visionworks in Taylors,SC, to see if they could repair my son's glasses which the puppy took outside and mangled. They were friendly and acknowledged my entrance; my glasses were given to the manager, Kevin, who examined them and said he would try his best to repair them. He worked on them with different tools for a long time and did a fantastic job! I was so pleased! And did not even charge me--amazing! This is The Best shop for glasses I have ever found or used. Great job, Kevin!

I took my mother in September of '23 for new glasses and they were running a buy one, get one free special so we opted for that. Well, the first pair came within a few weeks but no sign of the second pair. I've lost track of the number of times I have called (both the store and now the customer service line) and have gone to the store in person at least twice. The customer reps have been pleasant and are trying to help. The "territory director" has not bothered to call me back even after me calling to escalate three times now. It has now been 5 months and I do not have what I ordered.

Bought my glasses less than a year ago, bow broke and I brought them back to Visionworks and they told me I had to go to Pearl Vision to get it replaced. I got in contact with Visionworks Customer Service via email and was told someone from that location would be in contact with me...well still waiting!
Visionworks you have lost a customer!

I have been going to this place for 8 years. The first pair of glasses fit terrible. I reordered Ray Ban glasses. They defiantly were over priced. I can believe, I couldn't get one person to get off their $#*! and help Me. The customer service was shameful. I would rather go to another, eye glass place, then go back here. The last time I will, buy glasses here. Poor quality frames, cheap over priced

My appointment was at 4:45pm. I came early and ask receptionist if they could see me sooner. Finished paperwork and was waiting for an hour. No one was there, she took 1 hour to put my paperwork in by that time scheduled appointments started to come in. Waste of time

I bought a pair of prescription glasses. When the Salesperson asked me wether I wanted a lenses that would scratch or not? I told her that I wanted the lense that would not scratch! She took it upon herself to write down the total opposite of my preferred choice! In less than 3 months, I have a pair of glasses that are unfit to wear and they say that I did not pay for lenses that would not scratch?!?! They are liars! Do not mess with these idiots!

I squeduled 2 appointments for my wife and my self, hers was fine, none showed for me, they said will squeezed me in. I asked who did the appointment I was told there was no record, should have been quick, took over an hour in something that should have been in and out! If you can't better educate employees then maybe new employees will work better. Or maybe time to try another company, time is money and you cost me to miss another appointment because your lack of scheduling properly. Great doctor and why I keep comming back!

Recently purchased a pair of classes from Visionworks at a really great price which I was excited about! Had a decent eye exam, ordered the glasses, then left the store after being told the glasses would be ready in two weeks. So 2 weeks later, I check my order status, and I see that my order has jumped from the "inspect" phase (the last phase before being ready) all the way back to "start" and is now "pending." Haven't gotten any email updates or explanations from Visionworks, and I would like to know why my glasses are now late with no new completion date in sight. So I try to call my store, but nobody picks up the phone. It eventually routes me to the main customer service line, where I've now been on hold for around a half hour. Going to give up soon. Tried the online chat option, but no real people respond to messages there. I should NOT have to DRIVE to my store just to get answers for a question about glasses that are already paid for and nowhere to be found! Super frustrated.

$700 purchase with insurance. The frames rusted out and lenses scratched so bad it hurt my eyes. I asked if I could upgrade the glasses and was denied. I could replace the original but not upgrade. I received a new pair that did exactly the same thing within 2 months time! The quality of visionworks products is terrible! I will never purchase glasses there again!

Yesterday I had the honor of dealing with the store manager, Darissa Cunat.
She was the best person I have ever had the pleasure of speaking with, and because of her l will make Visionwoks my 'go to' store for all things related to my eyesight. She had the patience of a saint and made several phone calls to make sure that my insurance company was doing all it was supposed to do on my behalf.

Visions Works seems to be more interested in price not quality of products or service
When asked about products over the phone they won't give info and dismiss questions but will mention price mainly

I had an appointment to get my contacts checked for fit. I arrived 15 minutes early for my appointment. Waited 45 minutes and decided to leave when I noticed that other people (walk-ins too) were being served while I was left to wait. This review is for the Arlington Heights, IL location on Palatine Road. The doctor there is competent and polite. The clerks who work at the front desk are rude and petty people. Very unprofessional. I will not be returning. I'll be going back to LensCrafters, who are a good deal more expensive but much less headache than dealing with Visionworks' poor customer service.

Staff doesn't always wear their name tag. I got a denial notice because if this, but I was able to correct it. Due to the staffs inappropriate knowledge of measuring, when I went to pick up my glasses he guessed where the bifocal line should be. No measuring of my eyes, so he said oh well we will send it back to do it over, so now I must wait another 14 days.
Thank you,
Rhoda Bailey
*******687

Not sure what is going on at VisionWorks, but they are not responsive to issues. I went to pick up my 2 pairs of glasses on 9 Jul 22 (Store #10 in Frisco TX) and only one was ready. No idea when the 2nd pair would be available.

Upon examining them, they were unsatisfactory because the lens protruded beyond the frame and could not be adjusted. Looked awful and requested a refund and to my surprise, would not refund me for 2 weeks and by check because they had transferred to a new computer system.

Upon contacting the Customer service department at the main office on 11 Jul 22, after a 40 minute wait, was told that it is a 30 day wait for a refund and would NOT connect me to a manager and then promptly hung up on me.

The online chat is a joke as well. You never actually chat with a person.

Stay away from these clowns!

This is the last time myself or anyone in my family will ever go there again. The doctors write the wrong prescriptions, they are impossible to get a hold of,, they are always taking off. After 4 return visits, my prescription was still wrong. In addition, you can be on hold for 30 minutes before a message comes on to have you leave your telephone number for them to call you back. Which of course never happens. The are incompetent and unprofessional.

I just had my second experience dealing with Visionworks. When I call this business you are connected with a recorded "HELPER" who is suppose to answer your easy questions like your name, birthdate, etc. She never gets it right and you have to repeat your answers several times. I just called today to check if my order was ready. Twenty minutes later I finally talked to a human person. My next problem I encountered was to realize my name was wrong on my order. If Visionworks wants more business, spend some cash and get a new greeter.

I was visiting Visionworks in Warrington today to look for a back up pair of glasses.Upon entering,I was immediately greeted by associate Brie S.
I was happy with the selection of glasses to choose from.Brie S took care of me,explaining all of the pricing and choices I had.
I was very impressed with her knowledge,and the customer service I received from her today.It's why I continue to use Visionworks for my eyeglass needs.