Visionworks

I was warned by several co-workers to not deal with vision works, but I tried to give them a try for myself. The Visionworks Bowie Town Center, in Bowie Maryland has twice order the wrong prescription contacts and give me the wrong trail contacts. Today again I go into the Bowie location to pick up another trail contacts, which was the wrong prescription again. After I called several times to ask if this was the correct prescription this time, and I was told. I've been waiting two weeks for my contacts only to be told once again they have ordered the wrong prescription again. So now after paying for my contacts, I'm told that I have to wait another two weeks. I will never ever deal with another vision works.

The workers were quick and knowledgeable. Had back to back appointments for my kids and myself and everything went smoothly. Le'Ashia was very helpful with making sure my checkout went well and that I received my glasses add ons that I wanted.

The number you call for customer service is the absolute worst! I've been calling some 10am and it is now 11:30am, and all I'm getting is a recording. I think I'll go to My Eye Dr next time. This is ridiculous.

Public
Published review 8/22/22
Ordered glasses. Store ordered them. 2 weeks later I Had to call them to find out they didn't have that particular frame anymore only to discover they had ordered the wrong color. Wait. Another 2 weeks later, wrong lenses. Lied to at store saying they were the correct lenses. Got them checked somewhere else, they weren't correct. Called customer service. Got a regional Manager involved. Nice young lady calls from a city with the same name city but 3000 miles away... a week later another regional manager gets involved. "Going to get this taken care of immediately!" Another 2 weeks later the regional manager calls, "They don't make those frames anymore. " Ok, I am canceling the order. I want my money back and VSP charges reversed! 9 weeks now. Nothing. Still no refund. Charges to VSP reversed? Nope. Never again.

Hi. This company unilaterally cancelled our three eye appointments for our family. This company then forgot to tell us of their action and worse yet, they sent a text to each family member reminding us of the appointments. We of course showed up to find out that the appointments were cancelled. The manager's excuse, rather than an apology, was to claim that "all appointments" were cancelled due to COVD (even though ours was in September and they were seeing patients) and that it was our fault that we should have called to reconfirm the appointment---even though they sent each family member a reminder text. This company is so bad, as we were in their store the apparent manager while telling us that "we should have called to reconfirm" ---had the balls to tell us that she
Doesn't answer the phone at her store because there are too many calls---and she lets them go to a national call center.
Do these people a favor and put them out of their misery---don't do business with them.

If you want to be treated like dirt, go on in. Our first impression was foul looks like we were the uninvited guest at the party. We never felt comfortable. A young man assisted us and found a great frame and completed our order quickly and courteously. Our order was available on the 18th.
As far as pickup, when we called speaking with a person was not an option. We followed the recorded message and checked online that the order was in. We went in to pickup his glasses. Again, we got the evil eye when we came into the store. " did we call you?... we dont have them... the intefnet just tells you that they left Texas... there are about 60 pair that havent been processed yet. " begrudgingly she went to look and came out moments later with his order.

What happened to COMMON courtesy? And customer service? And simple civility? We did not find it at our visionworks.

I am having a horrible experience with Visionworks store # 1232 East Setauket NY.
My 2 pairs of glasses are beyond the due date with no current information on where they are or when they'll be delivered. There is no phone # for the store to even ask, so I called the 800# and the person couldn't give me an answer. I payed over $800 for 2 pairs and 2 weeks plus, I sit here with no new glasses.
I am furious.

Wish I could give it a zero. I ordered glasses with transition lenses after my eye exam. 1 week later picked them up and they did not have the transitions coating, would not darken in sunlight. I told the girl at the front desk that I ordered transitions lens and she insisted I did not. I told her the girl who actually took my order wrote transitions on my order and showed it to me. It was clearly written on the ticket. She asked if I had the receipt, I did and looked at it only to see that the 1st girl had given me a printed receipt with the total price only, no itemized details of my order. So the 2nd girl told me if I wanted transitions I would have to pay an additional $90. They are dishonest, shady and crooked. Still waiting to see if corporate will return my call. Either way I will never go back.

Had eye exam. The guy tells me that I have something wrong with my left eye buy these expensive vitamins. Glasses weren't right went to LensCrafters got exam told me nothing wrong with left eye I have existing scratch in right eye same as 2 years ago. Returned Visionworks glasses paid out of pocket for LensCrafters and they got it right. Visionworks bad. I trust LensCrafters.

My appointment was made last year right after my visit. I received a text message to confirm my appointment two weeks before the appointment date. And I replied 'Y' to confirm. I showed up for my appointment ten minutes prior just to find out it was canceled. No apology, no explanation, and no reschedule. They offered to squeeze me into the full booked schedule, but no guarantee the wait time. Had to leave since I could not wait around.

Trying to get someone to from the store to find out if contacts arrived and the phone system sends me to customer service center. The on-line is not helpful either. I need to talk to someone in the store but still sends me to customer service center. The worst, I've been waiting for about 3 weeks for contacts

I walked in there with a broken pair of glasses hoping to buy a new frame from there.
They pointed out that there was no need and they fixed my frame free of charge. Worth mentioning is that I did not buy my frame from them. I am just a tourist from canada!
The Lady that helped me there was called Tina Long. Thank you Vision works, Thank you Tina!

I rarely ever right reviews, but this is a doozy. I get my eye exam and order glasses. A week later I get an email that they are ready for pickup and to go online and make an appointment. I go on-line and the only type of appointment you can make is for a new eye exam. I call that office number and a recording says to hold while they find an associate. It immediately hangs up. I call the 800 number and put on hold for ever. I try one of the automated chats at there website which tells me someone will call to discuss this problem. Guess what, no call. Finally I send an email to the head office and still no response. Funny, they had no problem charging me the $400+ dollars while I was there.

Was calling (Eden Prairie MN spoke to a Jessica) to let them know I was going to be 8 minutes late and was told not to bother because if i was late 10 minutes I would be re-scheduled. Was very snippet and rude on her delivery and was condescending. This is not the first issue I have had over the years, just done with this company, I will find someone that wants my business. I feel this company will not last long as their reputation and history is awful.

I ordered two pair of glasses on 1/11/2023... the sunglasses ( single prescription) came in on "promise date" on receipt of 1/25.
The progressive lens have never arrived I called and they tell me they will not be in until 2/22.
40 DAYS TO MAKE A PAIR OF GLASSES! I can't see to drive... this is not acceptable service.
They could not offer me a reason or any other options.