Howard L.

I rarely ever right reviews, but this is a doozy. I get my eye exam and order glasses. A week later I get an email that they are ready for pickup and to go online and make an appointment. I go on-line and the only type of appointment you can make is for a new eye exam. I call that office number and a recording says to hold while they find an associate. It immediately hangs up. I call the 800 number and put on hold for ever. I try one of the automated chats at there website which tells me someone will call to discuss this problem. Guess what, no call. Finally I send an email to the head office and still no response. Funny, they had no problem charging me the $400+ dollars while I was there.

Can't speak for all offices but stay away from people involved at the King of Prussia office. Very hard to get a response and then I was lied to about a parking spot in my community.