Associa

RE: Property Management I will list complaints:

1. Management turnover.
2. Lack of interest.
3. Lack of knowledge.
4. No follow up.
5. No sense of urgency.

If they had no star I would use it.

Amy, who is the Association manager for Riverwalk, is the worst customer service person I've ever seen in my life. She's rude, could care less about handling issues, tells people who pay hundreds of dollars a month for services to just move if they don't like it, belittles military and elderly, and is just plain a nasty person. She gives misinformation that causes issues and then acts like she doesn't care after the fact. She must be a miserable human being to act the way she does in her job. Why Associa would tarnish their reputation with someone who makes their company look so badly is beyond me. Wake up Associa. One wrong comment about the elderly to the wrong person and your company will have a suit for her agist remarks. You need people in place who actually are here for the residents. Not someone who sits around acting like she despises even existing.

My HOA is represented by Chadwick Washington as well as the property management group associate/community group is also represented by Chadwick Washington, the same lawyer and the same woman who likes to hate people who picks on people who is disgusting. Is sitting on our HOA board currently it doesn't make Sense under the laws of the United States of America

Association managers who don't do $#*! and then hire their own subsidiaries to "fix" problems. Conflict of interest in the extreme. That's why the owner is a billionaire.

I have been involved with HOAs and HOA management for over 40 years. Associa New York is the absolute worst management company I have dealt with. They are not interested in providing services to the condominium owners or the maintenance of the facilities. They are only interested in signing up HOAs and providing ancillary services such unit rentals, unit sales, and accounting. The phones are never answered. There is no follow-through. Phone calls are routed to the corporate headquarters in Texas where employees, have never seen the property and who know nothing about the property that is 1,500 miles away. If an HOA cares about its members it will contract with a management company that is local and has staffing that is able to commit to providing service.

I don't even know where to begin so to put it in a nut shell they are total crooks that have zero accountability and fake books to cover their kickbacks time IRS steps in to reveal the steal that is going on. They hire Mickey Mouse so called property managers that are small useless puppets to addresses tenants with we will look into it but are simply a body to fill a chair and that all folks. They lie cheat and steal and if you question them you get nothing, Do not hire only fire these criminals.

As a home owner, a request was put into Associa HRW in Raleigh two years ago and three different times in total to please remove my prior address and to the mail the HOA coupon to my present address and still, it is being mailed to prior home. One also places a request for work to be done, HRW in Raleigh signs it off as completed on their website and here it is three months later and the work has not been completed. We are unable to find folks who want to be President of the HOA because all of the real work falls on the President who is not compensated to do their work. It is a mess. Same thing with gutter cleaning. Crazy rules... tree limbs will be removed if they are on your home, but 3"-6" above your home, (a great bridge for squirrels or raccoons) nope, it is your responsibility. Read the fine print before getting sucked into this group. Over grown shrubs that need to be replaced as the roots are growing into the home foundations... they do not deal with that problem even though the trees were planted by the builders. Pretty ornamentals may not be planted like weeping cherry trees, dwarf Japanese maples, Japanese Magnolias, etc. If buying into one of their communities, talk to people who live there, ask for their honest opinions, do your own research & homework.

We are in VA and Associa was hired in the fall of 2022. They have given misinformation to owner questions, allowed confidential questions to be seen by the board, and the capping misstep was to use a formula they made up to count votes in a huge assessment issue. There was no admission until they were called out by a homeowner for ignoring the voting method in our bylaws. They claim that it was referred to their legal department and the second vote count was also wrong. Not until the third vote count, when they correctly used the method called for in our bylaws, was an accurate total counted up.

As I am singled out, Associa, DRM - Desert Resort Management has allowed (for months) cars to park in fire lanes. Even after emailing pics, address number, Associa can't or doesn't do anything. I have solar panels that passed city inspection (professional company) but DRM / Associa demands them be removed for using wrong footings. Nobody should buy in Sommerset, Palm Desert until the management company is replaced.

Terrible customer service. Agent I spoke with had had a lobotomy. I complained about he non-stop drone of their hold advertisements and she told me to talk to my HOA - about THEIR call center. Management change-out caused billing mess-up and she couldn't supply the information to send an immediate payment. Had to send it in the mail. THE MAIL in 2023. I've always heard bad things about Associa and it's founder, now that I'm subject to them, it's all true.

This company has no business managing companies. They do nothing. No maintenance, do not respond to homeowners, don't give notice for meetings, just to mention a few. I could hon for hours. Our property is in such decline and Associa doesn't seem to care at all.
We trying to get rid of them.
Don't ever hire this company.
Added just some pictures of the mess in my complex. Water damage to my ceilings and still not fixed.
I have a lot more pictures.

The employees sent by Associa to serve our HOA are terrible. They let a board member steal ballots and not give a tally. The portfolio manager pretends to be a HOA board member in open meetings and mutes owners. The general manager doesn't know the difference between Xmas decorations and trash. I could go on and on... If you are thinking of using this company don't.

One of the worst property management company I had ever see. Typical corporate culture, worst customer care, no call back if message left, no response on email, and if you catch the property manager on phone, they have ready answers not to have updates as system is down. I reported the issue on Jan 22,6 weeks are over no resolution. I would strongly recommended to stay away from this business and I am going to talk to my HOA members to switch over

This company constantly changes banks and even though I set autopay It's a common thing for me to receive a threatening letter informing me that if I refuse to pay my bill my home will be seized for non payment. When I download the TS app there's a $10 charge to process the payment. I've never wanted something to go away as bad as I do this HOA. I'm waiting for a class action law suite to be filed, and I'm all in.

This company has no idea how to run a property effectively. They have a policy of no phone calls to the acting property manager. This is a complete joke. Our actual property manager lived over an hour away. In what world is that doable?

Associa worst place to work at! When interviewing please record because items discussed will be denied. Training - what training? When you ask questions, no answers. Whether you are an employee or a Board you are promised great service and get none of what is said. The revolving door of CAMS is ridiculous. Take care of your employees and they won't leave and neither will Communities. Run don't walk away!

Do not hired this company. They do not respond to calls to management. Grass cutting maintenance and plants shrubbery maintenance is non existent. We have a HOA covenant that requires all vehicles be in the garage or your driveway at night, One of the HOA employees lives in our community and parks their vehicles on the street nightly. This housing development now looks like military housing. The mere failure to return a phone call to a person that pays HOA reflects their interest. If I could give them a ZERO I would. A real cluster ——

These people do not respond to phone calls, emails, or online portal submissions! Very frustrating! Other residents have responded to my requests telling me that they have also not received responses. I don't understand how this can even happen to this level. I think they are selected because they are big, but they are certainly not any good. I hope our HOA will go with another company. It's rediculous.

I have contacted Associa 4 times about updating their records to show me as the responsible party of my residence. Each time they were provided a death certificate and court order showing me as owner via life estate. After more than a month, the request hasn't been completed. No one has offered to take ownership of the issue and when I contacted the supervisor over the settlement group, she questioned why I was calling her direct line. I would not recommend this company to any community shopping for a management company.

Don't understand how that rated so high. We fired them, lied about project progress horrid accounting issues. Understand local President was just fired. She promised me documents and never delivered

Having taken over ROA payments for Sage Hill, in Calgary, Alberta, Canada, C-Era has made payments more than difficult. You can pay online by credit card, for an additional "convenience fee". You can pay online with a banking account, if you can supply a 9 digit routing number, an American banking convention; Canadian banks use a 5 digit transit number. Evidently they only take American currency. You can set up Pre-Authorized Debit, but only if you sign away your rights to your legally required ten days pre-notification before withdrawal. C-Era will not process said payments if you do not initial their "pre-notification advice waiver". You can pay by cheque by mail, paying for cheque, envelope, and postage. You can pay by debit, if you can take the time off work to go to their office Monday to Friday, 8:30 AM to 4:00 PM. My bank has better hours. When you attempt to get actual customer service, all you can conclude is that Deanna, Jason, and Violet need training. If we had any choice, we would never do business with these people.

There is no way to reach a live human being and they don't post your payments, then bill you for being late! I always pay my bills in advance but I can't get anyone to post the payment until it's late. I've even hand delivered payments to their office, which no one is ever there. Then they assess a late fee. STAY AWAY FROM THIS COMPANY! Their business practices are reprehensible!

Absolutely atrocious customer service. Have a sprinkler that's shooting water onto the side of my unit damaging the siding, plus waking us up at 2am. Called and asked to have it fixed, and was told that they'd submit a work order. TWO MONTHS LATER, nothing. No calls back, no explanation, nothing. These guys are the absolute worst management company I've ever had to deal with (and I've been in 8 associations over the years). At the very least, call me back to explain the delay but ZERO! This is one of the worst businesses in town.