The First Group has a rating of 4.4 stars from 3,450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.
First group is giving me and my family an opportunity to experience discover how beautiful the city is and staying in a 5 start hotel. Looking forward to having that experience. Thanks to Lara for following up
We paid for the Dubai Lifestyle membership on 2/16/25 and attempted to book our travel for the same time period in 2026. We asked for an extension until 2/28/26 and was denied. They had absolutely no flexibility. We were also disappointed that once you attempted to activate the voucher, you could only do it 90 days in advance. One needs to book air travel way in advance. Thus, the 90 day policy makes it very difficult to make confirmations.
Hello, when we purchased the package, we had made a promise with your representative about staying at the hotel in the marina. However, we could not see your hotel in the marina on the list. We also agreed that our 9-year-old son would be included in the activities free of charge. We would be grateful if you could help us with these issues. Thank you.
Been terrific experience so far. And am just signing up. I hope to receive a similar experience during my actual one week stay. That would be terrific.
So far, splendid
Dear Mr. Musa,
Thank you for sharing your kind words and for your appreciation towards Mr. Hussein
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours. We hope to welcome you in Dubai.
Warm regards,
The First Group
My visit to Dubai was a truly rewarding experience. I'd like to express my appreciation to The First Group assisted by Mr Islam for arranging our tour of its operations and its and hotel portfolio to invest in the future. The explanation of the concept with facts and figures made us feel that investing in First group project would propel us to a great opportunity.
Dear Mr. Mohamed,
We are thrilled to hear that you had an excellent experience with us at The First Group and Mr. Islam! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
During last 2 months we have been in contact with employees of The First Group and Aria Vacation Members Club. We are very happy and impressed with the level of customer service and hospitality we received. They are kind and patient when dealing with all matters.
Dear Mr. Khaled,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
Our Dubai trip was nothing short of amazing, and a big part of that was thanks to Nader! He did an excellent job planning everything and went out of his way to secure the hotel we wanted, even though it was fully booked. His effort and dedication didn't go unnoticed.
Beyond the planning, we truly enjoyed every moment of our trip—from the stunning sights to the incredible experiences Dubai has to offer. Everything was seamless, making it a trip to remember. We'll definitely be recommending many people back in our country.
Dear Mr. David,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
The models presented on hotel investments as well as topics discussed opened my eyes to kinds of portfolios that I can also be pursue. Such investments
Dear Mr. Archbald,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
I have booked my week vacation Estay with first group I cannot wait the marketing management is great 🙌 👌
Dear Ms. Nega,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
The managers on charge of marketing are very professional in their conduct. There no peer pressure to sign up package. I think this is a genuine company with excellent code of conduct from it's manager.
Dear Mr. Edward,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
Very enjoyable and enlightening the service was very much appreciated my host Moosa was a very nice chap who made the day very welcoming and comfortable if I had the money on the day I may of opted to invest but unfortunately it wasn't to be …
Dear Mr. Jayson,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your stay in Dubai was made perfect thanks to the exceptional organization and support provided by Mr. Moosa.
We look forward to welcoming you back for another stay in the future.
Warm Regards,
The First Group
Good and interesting experience. Even i get not the hotels shown, wich was said at mail from September 2024. Thats sadly
Dear Mr. Steffen,
Thank you for leaving us with a 4-star review! We value your feedback.
Warm regards,
The First Group
I was Lucky to have Isabelle Manga as my customer assitante during my stay as she made everything in her power to assist me and make my stay perfect. The planning was given before my stay but I could change things around and Isabelle always replied in a timely manner to assist me. My stay was better because of her. Many thanks
Dear Ms. Corinne,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that your stay in Dubai was made perfect thanks to the exceptional organization and support provided by Ms. Isabelle.
We look forward to welcoming you back for another stay in the future.
Warm Regards,
The First Group
à la vente du pack on m'a promis que la date d'expiration du pack pourrait être étendue car j'avais expliqué que les seules vacances où je pourrais revenir seront en Février, et il semble que cela soit compliqué et Amnay Belkadi (qui m'a vendu le pack e,n me disant que je ne devais pas m'inquiéter et qu'il pourra étendre jusqu'à Avril 2025 si besoin) semble avoir quitté le groupe. Cela ne me rassure pas du tout sur le sérieux du groupe. Et j'espère que mo séjour sera accepté malgré tout et que tout ira bien.
I would like make everyone Aware! Don't sign the contract unless you read A-Z and take your time least few days from first meeting, even though they say it a limited time offer and you may have missed the opportunity. Don't hesitate do some Googling search, Read reviews before engaging with The first group as there are many loops holes in the real situation with Aria Vacation club Membership! 👆1. It's not an investment even though they said you could make money for rent 2. Cooling off period (cancelling) is only 10 days! After that no happy face 😬 3 You need to pay annually service charge. (£ 900.00) 4. The first Group has passed customs personal details to another party/agents named RCI and they also send emails asking sign contracts and pay for membership if want to use points to use for other countries vacation 👉5Aria vacation membership is only for Dubai not world wide 👆 6. Consider your financial situation and your commitments. You may just lose your hand earned money as happened to us. 🤝 7 Don't trust verbal promises from sales agents and keep all in writing by emails or text messages. We have not consider above point and signed the contact and pay money. Now have request to cancel the membership and request for refunds as we feel we been misled. Actually we just visit Dubai on our way back form holiday as Flights transit. We only stayed 2 days in Dubai and it was first time in Dubai. We didn't had any intention to engaged with any kind of business in abroad. Now we are regret for visiting Dubai and the canceling and claim refunds situation is painful and more distressing Its not straight forward at all. This should not happened to any tourists anymore!. Its bad for Tourists industry in Dubai.!
We were picked up by The first Group agents at Monorail Station and we been offered free 2 night hotel stay and tour to tallest hotel.(later found that it was still on under construction)
However we endup with signed contract for Aria Vacation membership and made payments of £8000. 00 as they promised that we can gain income money by rent if we not use for our self. But long story short. Still need to pay more and more money and could not find the way to get out with this.
I loved the business model the fact that you can pay in installation. Your investment being protected by the government. And I don't have to supervise anything. Was a win for me.
Dear Mr. Muyinda,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
The meeting was a complete waste of time, disorganized and irrelevant. And to top it off, the offer was insulting, far below industry standards. A truly disappointing experience.
Dear Mr. Muhammed,
We would like to review your situation further and ask that you contact us at customer. Support@thefirstgroup. Com so a team member can reach out to you directly.
Kind regards,
The First Group
Excellent, we will recommend to friends and family
Dear Mr. Michael,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
The First group team are friendly, and they very helpful.
During our arrival we received a warm welcome reception by a staff and the officials came one by one and introduced them selves and told as about the First Group products and services. Mr Said gave as a tour and invited us a helicopter tour of Dubai and tell us about the tallest hotel in the world. Finally we discussed about our next year vacation package in the First Group hotels. Mr. Said and his manager gave us a discount and agreed to sign the membership. Overall we are very happy with the First Group managements and staffs.
Thougt we would be informed about real estate possibilities in Dubai hotels.
After short vist in showroom transported to hotel/resort awaiting a tour and explaination around possibilies. Waited a long time there. No tour, only offering was a reduced price on a 7 day stay in a hotel. So just a sales promo action instead getting information. What a waste of time.
It was great to be able to meet such amazing people and visit their great community
Answer: The company is in business to take your money and give you nothing in return. Stay away
Answer: Very frustrated. More than 5 years without any returns and unfinished hotels.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at social@thefirstgroup.com we would arrange a free consultation with our specialist.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at social@thefirstgroup.com we would arrange a free consultation with our specialist.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at social@thefirstgroup.com we would arrange a free consultation with our specialist.
Answer: Hello, thank you for your interest. Could you send us an email to inquiry@thefirstgroup.com with your contact details and our consultant will get in touch with you and explain everything in details.
Answer: Seeing is believing, I never met an owner who shares this sentiment.
Answer: Hello, thank you for your question. We did not quite understand what exactly you are inquiring about, so please, email us on inquiry@thefirstgroup.com with your concerns. Thank you
Dear Ms. Lagaylia,
To resolve your issue, we kindly request that you email us at customer. Support@thefirstgroup. Com and a member of our team will reach out to you directly.
Best regards,
The First Group