Overview
PropertyRecord.com has a rating of 4.4 stars from 707 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PropertyRecord.com most frequently mention customer service, good information and brian thompson. PropertyRecord.com ranks 7th among Real Estate sites.
I thought I was buying a one time report and ended up getting a $20 per month recurring charge. Could have been my error but not sure. They cancelled as soon as I discovered it. Information was good though.
I contacted the online chat agent related to the $20 monthly billing on my card. I do not ever recall ordering the service and certainly not for $20 per month. The online agent did a great job and with no questions asked, refunded the past 4 months of charges. Best customer service call I have had in a long time.
I used this website to look up my property. I was able to see property lines I was desiring, as well as criminal records and other extensive information I found helpful. There was a situation with me being charged some sort of other fee. But the representative was available, speedy, kind and great. I would recommend this website
I ordered a report and paid the $1 fee then got a charge for $20. Shirley took care of it and submitted for a refund. She was great! 5 stars for Shirley
Getting an unknown fee charged to me NOT so great!
I requested info for what I believed to be a one time purchase and just discovered I've been being billed that charge monthly.
I went to your website requested a chat c
Gave the info and was done in less than a minute!
When I generated a detailed report for a property I was investigating the legal documents I was interested in did not appear. Coincidentally, I received a follow-up email from the Support Team asking if the report was acceptable. I responded with the details of what I was looking for and they responded immediately with the email for their Research Team. Unfortunately, time constraints with local government officials mandated I obtain the documents from other local resources. I contacted Customer Service regarding this situation and they promptly refunded my payment. What a great Team! Not many companies provide this level of Customer Service. I highly recommend them and will consider them first for my future needs.
PropertyRecord.com was not only fast but fair.
I ordered documents for the first time and was confused by the process –– no fault of the site –– and when I called the service, I got a person within 20 seconds and was refunded for a document I received elsewhere.
If I need further records in the future, PropertyRecords.com will be my one-stop shop.
I had used your site to check out ownership of a property in Old Station, CA and paid the $1
Today I noticed a $20 charge in my bank which I guess was for the ability to check out multiple locations, which I did not want or need. Your customer support team responded within minutes! Such excellent service. Keep up the good work
I was not aware I was being charged $10 monthly fee for the last eight months and I should have know better. I only used one and paid $1 but I did not see the small print. I recommend that this clause made clearer. However, when I called the phone number shown on my credit bill a friendly live person, Christie answered and immediately refunded me the $80. I was very pleased and I was impressed with very fast action.
I requested records on a property and paid the $1 fee but than was charged $20 for a package discount I didn't need. Support said I may have accidentally subscribed but I didn't see any information about any plans when I checked out. You might need to make it clear enough to further customers upon checking out. I would have rated a 5 star except for the unexpected charges as the report I received was through and precise.
Hi James,
If you haven't received your refund yet, please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Property Recs gave me comprehensive information about my house in a number of useful formats, and when i accidentally signed on for a larger amount of reports they were very quick and curteous in correcting my issue. Read the fine print, but you will get good information back.
Really didn't use it but a couple times.& really didn't know how to menuver around on it.(not very user friendly)as far as finding member dashboard(or info on ur'self (so to speak).to check on how to log in/out,how to cancel.etc... U have it(& can do it)it just not user friendly to locate it... Need a more visable(selection)box & it needs to be more up top in the right or left.just my opinion.🤷.but all in all...it gives u everything u ask for if u want to find out about a property,who in it,etc...👍...
I contacted Nicholas via live chat, and advised that I was receiving monthly CC drafts of $20, in error. I never enrolled in any new service. Nicholas reviewed my complaint and advised that there could have been a volume discount package option selected in error, which I'm not aware what that is. He was able to resolve the matter, and grant my refund request. I was pleased with the quick response, and Nicholas being able to resolve the matter. Thank you.
I used the chat to ask about a charge on my account. The customer service agent quickly identified what it was and asked if I wanted to continue with the service. I told them no and my account was closed in a matter of seconds. Quickest and easiest customer service experience I've had. A+++
I was researching a property quickly in under 30 minutes. Received the property information within minutes which was great but didn't realize a monthly fee was initiated. Went to chat and the monthly fee was canceled within a minute or two. Always dealt with Jeremy who was conscientious, efficient and quick. Thank you Jeremy.
I was on the website after hours, 4:30, printing out some forms, but I was lost if they were they were the right ones. After 6:00, I got a text message if I got everything I needed? I needed know if I still had Homestead exception? By 6:30, I had a response, I do, and a link to a form I had as proof. It was after hours, but I got my questions resolved without knowing what form I needed. It was above and beyond the call. Never had the response like this from a government agency.
I needed to look at my records as I was in the process of selling my home. When I contacted property records I was a little skeptical as I did not want to provide all this private info but I was stuck between a rock and a hard place and so I took the risk. I was extremely pleased with the quick turnaround and was surprised to see some liens on my home for which I quickly took care of. Thanks to Property records I was able to take care of all the outstanding items and be prepared for closing.
Thank you for the speedy service of refunding a recurring charge I had no intent of agreeing to! A+!
Cancelation was fast.
I'm not sure how I subscribed for a monthly charge.
I just need to know what my property was worth but the report was outdated and not usefull at all.
The report still had my property with a home on it. Hurricane Ida took the home away.
I want to sell the property but don't know how much to sell it for.
I requested some information on how to remove some inaccurate information in our property records regarding previous residents. The agent was helpful and respectful. Thanks for great customer service.
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- Wilmington, DE, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Andrea,
Please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team