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Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.
PropertyRecord.com Reviews Summary
The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.
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Good website with excellent customer service for getting property records.
I purchased the $1 report for my home, but a few days later was charged $20 for the 60 report subscription. I never signed up for the subscription. However, I'm giving three stars because when I reached out to ask for a refund and get my subscription canceled, it was provided promptly. My service representative was also very kind and very helpful.
The chat was highly efficient and they worked with me easily. Thank you!
I was researching a property quickly in under 30 minutes. Received the property information within minutes which was great but didn't realize a monthly fee was initiated. Went to chat and the monthly fee was canceled within a minute or two. Always dealt with Jeremy who was conscientious, efficient and quick. Thank you Jeremy.
David with customer service made my refund experience seamless and easy.
I had used your site to check out ownership of a property in Old Station, CA and paid the $1
Today I noticed a $20 charge in my bank which I guess was for the ability to check out multiple locations, which I did not want or need. Your customer support team responded within minutes! Such excellent service. Keep up the good work
Really didn't use it but a couple times.& really didn't know how to menuver around on it.(not very user friendly)as far as finding member dashboard(or info on ur'self (so to speak).to check on how to log in/out,how to cancel.etc... U have it(& can do it)it just not user friendly to locate it... Need a more visable(selection)box & it needs to be more up top in the right or left.just my opinion.🤷.but all in all...it gives u everything u ask for if u want to find out about a property,who in it,etc...👍...
I requested records on a property and paid the $1 fee but than was charged $20 for a package discount I didn't need. Support said I may have accidentally subscribed but I didn't see any information about any plans when I checked out. You might need to make it clear enough to further customers upon checking out. I would have rated a 5 star except for the unexpected charges as the report I received was through and precise.
Hi James,
If you haven't received your refund yet, please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Very surprised at how much information I was able to access on my home as well as others around me. The time came for me to cancel and it was a very easy process.
I had an issue with billing so i used the online chat feature. They were quick to respond and remedy the situation immediately!
The were quick in responding to my inquiry about a charge on my account for a website I was unfamiliar with, and resolved it expeditiously.
Very responsive and helpful was able to address my needs right away
Great experience will use site and recommend to everyone who wants information about this
The site was very helpful during the process of buying and closing on a new home.
Very painless, I believe I was like others that did not know of the $20 per month enrollment when searching records for a one time address. I was given a full refund after asking, so I can't really complain - except it should be clearer about the enrollment. Heck, there is even a YouTube video on the issue!
I used this property record search service for 6 months or so and found it to be very helpful and easy to use
I saw a charge of 20 dollars on my account I didn't not authorize a package of any sort, the customer service was very helpful and identified what the charge was and refunded it
I was being charged for a service I never purchased and Deborah was very helpful on fixing this issue
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hannah,
If you haven't received your refund yet, please contact us at support@propertyrecord.com and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team