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PropertyRecord.comReviews 756

4.0

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From the business

Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.


propertyrecord.com
Wilmington, DE, United States
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PropertyRecord.com Reviews Summary

The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
82
value
86
quality
87

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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Very helpful
June 19, 2025

I needed my account closed and the agent was very helpful. The agent was nice and very helpful with assisting me with my account.

Date of experience: June 9, 2025
New Jersey
1 review
0 helpful votes
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Over charged
June 19, 2025

I signed up for one month and asked to cancel my account. They did not. I then found recurring monthly charges on my account for five months. The customer support person refunded the fees.

Date of experience: June 9, 2025
Oklahoma
1 review
0 helpful votes
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Quick Resolution
June 19, 2025

Nancy was very knowledgeable, attentive to my needs, kept me informed when she was researching my account, and was able to resolve my concern/issue. Excellent customer service.

Date of experience: June 9, 2025
Pennsylvania
1 review
0 helpful votes
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Quick and Easy
June 19, 2025

I wanted to see what my options were for a refund and Nancy quickly resolved my concerns!: I am very appreciative of her help!

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Great and quick service
June 19, 2025

I needed help canceling my account and they made it painless and fast. Thought it would take a lot longer and require more time and info. Great job overall!

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Refund policy
June 19, 2025

Customer service was quick providing a refund. I appreciated it and I will use this company if needed. Thank you,
Romano

Date of experience: June 9, 2025
Florida
1 review
0 helpful votes
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Helpful services
June 18, 2025

Fast service and easy to use. I found what I needed and used the chat to assist with my queries. No problems

Date of experience: June 9, 2025
New Hampshire
1 review
0 helpful votes
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Speedy And comprehensive
June 18, 2025

Signed up for a paid account accidentally after a purchase, the live assistant was able to help me close my account and refunded my charge without issue.

Date of experience: June 9, 2025
North Carolina
1 review
0 helpful votes
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Chat with customer service
June 18, 2025

Happened to talk to customer service lady Sarah, and she quickly responded and able to solve the issue I requested with great courtesy and respect.

Date of experience: June 8, 2025
California
1 review
0 helpful votes
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Fast and easy!
June 18, 2025

Thank you Rachel you made this process for me so easy! I'm very glad you were able to assist with what I was needing!

Date of experience: June 8, 2025
California
1 review
0 helpful votes
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Excellent Customer Service
June 18, 2025

I contacted PropertyRecord.com and my questions were addressed and resolved within minutes. On a Sunday as well! Great site with great information. Thank you!

Date of experience: June 8, 2025
Wisconsin
1 review
0 helpful votes
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Easy Refund
June 18, 2025

I was unable to obtain the documents needed through this company, and they were accessible and made a return of funds super easy.

Date of experience: June 8, 2025
Illinois
1 review
0 helpful votes
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I need some special information to help me complete a project I was working on. Fast, easy and risk free

Date of experience: June 8, 2025
New York
1 review
0 helpful votes
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Fast and great help
June 17, 2025

There was a misunderstanding on my account and it was fixed right away. Honest company.
I would recommend this company

Date of experience: June 7, 2025
Michigan
1 review
0 helpful votes
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Canceled service
June 17, 2025

Agent was professional, kind and efficient. My account was canceled within minutes of the agent learning what I wanted.

Date of experience: June 7, 2025
Texas
1 review
0 helpful votes
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Efficient to work with
June 16, 2025

It was great working with you and took less than 30 seconds to get when I needed done. Thank you so much.

Date of experience: June 7, 2025
California
1 review
0 helpful votes
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Amazing Customer service
June 16, 2025

Ashley was absolutely wonderful in resolving with the issue I had at hand. Thank you again Ashley!

Date of experience: June 6, 2025
California
1 review
0 helpful votes
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Quick respond
June 16, 2025

I contacted the site to cancel a subscription, and with quick ease and respond it was immediately processed.

Date of experience: June 6, 2025
North Carolina
1 review
1 helpful vote
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I selected details on a single property record for the $1 fee which was charged to my card. I later received a charge for $30 for a "package" which I did not sign up for. I contacted PropertyRecord on their Chat bot and the charge was immediatly reversed - could not ask for better service.

Date of experience: June 6, 2025
Louisiana
1 review
0 helpful votes
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Nicholas was great!
June 15, 2025

I had an issue with my account and Nicholas helped me to get it resolved quickly and efficiently. Thanks Nicholas!

Date of experience: June 5, 2025