On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Look up a home valuation report for any piece of real estate in North America. Fast access to any home valuation report you need.
The company exhibits a generally positive reputation, particularly for its responsive and effective customer service, with many customers praising the quick resolution of billing issues and refunds. The quality of the reports provided is often highlighted as thorough and useful. However, a recurring concern involves unexpected monthly charges, with customers expressing frustration over unclear enrollment terms and hidden fees. This lack of transparency has led to dissatisfaction among some users. Overall, while the customer support is commendable, enhancing clarity around pricing structures could significantly improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I needed my account closed and the agent was very helpful. The agent was nice and very helpful with assisting me with my account.
I signed up for one month and asked to cancel my account. They did not. I then found recurring monthly charges on my account for five months. The customer support person refunded the fees.
Nancy was very knowledgeable, attentive to my needs, kept me informed when she was researching my account, and was able to resolve my concern/issue. Excellent customer service.
I wanted to see what my options were for a refund and Nancy quickly resolved my concerns!: I am very appreciative of her help!
I needed help canceling my account and they made it painless and fast. Thought it would take a lot longer and require more time and info. Great job overall!
Customer service was quick providing a refund. I appreciated it and I will use this company if needed. Thank you,
Romano
Fast service and easy to use. I found what I needed and used the chat to assist with my queries. No problems
Signed up for a paid account accidentally after a purchase, the live assistant was able to help me close my account and refunded my charge without issue.
Happened to talk to customer service lady Sarah, and she quickly responded and able to solve the issue I requested with great courtesy and respect.
Thank you Rachel you made this process for me so easy! I'm very glad you were able to assist with what I was needing!
I contacted PropertyRecord.com and my questions were addressed and resolved within minutes. On a Sunday as well! Great site with great information. Thank you!
I was unable to obtain the documents needed through this company, and they were accessible and made a return of funds super easy.
I need some special information to help me complete a project I was working on. Fast, easy and risk free
There was a misunderstanding on my account and it was fixed right away. Honest company.
I would recommend this company
Agent was professional, kind and efficient. My account was canceled within minutes of the agent learning what I wanted.
It was great working with you and took less than 30 seconds to get when I needed done. Thank you so much.
Ashley was absolutely wonderful in resolving with the issue I had at hand. Thank you again Ashley!
I contacted the site to cancel a subscription, and with quick ease and respond it was immediately processed.
I selected details on a single property record for the $1 fee which was charged to my card. I later received a charge for $30 for a "package" which I did not sign up for. I contacted PropertyRecord on their Chat bot and the charge was immediatly reversed - could not ask for better service.
I had an issue with my account and Nicholas helped me to get it resolved quickly and efficiently. Thanks Nicholas!
Answer: I had better NOT be charged $18.95 for accessing this website!
Answer: Yes. The website says one dollar, but the charge on my account is thirty dollars.
Answer: Hi Michael, Please contact us at support@propertyrecord.com and put 'Refund' in the subject line. We will immediately refund your order. The Support Team
Answer: I got charged 30. I can't remember agreeing to this.
Answer: I thought the charge was $1.00 for the report, I don't want to be billed $18.95, if this is the case, cancel my order.