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The First Group

Overview

The First Group has a rating of 4.4 stars from 3,452 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.

service
190
value
15
shipping
6
returns
6
quality
144
This company responds to reviews on average within 8 days
+13
How would you rate The First Group?
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Kenya
1 review
0 helpful votes
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Deaf silence on 2 night stay gift
January 5, 2025

I requested details and how to claim the two nights gift offered to me after the tour and my interest in your investment and up till today lbtissame Bousham has not responded to my email request
That is not a good thing.

Date of experience: December 26, 2024
Belgium
1 review
0 helpful votes
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Great service, smooth booking process
February 26, 2025

Great service, smooth booking process. Looking forward to the trip to enjoy the experience.

Date of experience: February 16, 2025
TFG D. The First Group Rep
2 months ago

Dear Mr. Edgar,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

India
1 review
0 helpful votes
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Got expired Voucher
January 17, 2025

As committed by the executive, I got the voucher, but they were expired. Even after repetitive communication with the executive, he did not bother to give a fresh voucher.

Date of experience: January 7, 2025
TFG D. The First Group Rep
4 months ago

Dear Mr. Saumil,

To resolve your issue, we ask that you email us at customer.support@thefirstgroup.com and a member of our team will reach out to you directly.

Best regards,
The First Group

Pakistan
1 review
0 helpful votes
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I am highly disappointed with the response I received on my prepaid holiday package. I was denied my rightful perks and package usage with an invalid and wrong perception.

Date of experience: January 9, 2025
TFG D. The First Group Rep
3 months ago

Dear Mr. Husain,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

AE
1 review
0 helpful votes
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New insight into investment opportunity.
October 16, 2024

I went through a professional tutorial by a detailed and friendly personality. It was a classy experience from the first phone call to pickup from the hotel to a very friendly and welcoming front desk staff all through the tour of the company's completed and functioning projects to those under construction and even it's future plans. My contacts are very open and ready to accommodate my fears. Indeed an investment seed was sown from the moment I left your office.

Date of experience: October 6, 2024
TFG D. The First Group Rep
7 months ago

Dear Mr. Disu,

Thank you so much for your thoughtful review! We’re thrilled to hear that you had such a positive experience from start to finish. It’s wonderful to know that our team made you feel welcome and that you found the tour informative and engaging.

We look forward to supporting you in the future!

Warm regards,
The First Group

Texas
1 review
0 helpful votes
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Very simple filling up experience
January 26, 2025

Very simple filling up experience. But could not include a name of a third person if on primary traveller dropped out.

Date of experience: January 16, 2025
TFG D. The First Group Rep
3 months ago

Dear Mr. Sadaruz,

Thank you for leaving us with a 4-star review! We value your feedback.

Warm regards,
The First Group

AE
1 review
0 helpful votes
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Well explained
January 17, 2025

The over all experience was excellent as we got some insight abour investment Dubai which I did not have any clue.Will tell our friends too as they are interested in oversea investments

Date of experience: December 31, 2024
TFG D. The First Group Rep
4 months ago

Dear Mr. Joshy,

Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
We look forward to welcoming you back again!

Warm regards,
The First Group

AE
1 review
0 helpful votes
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Wasted our time
February 2, 2025

We were told to attend some investment opportunities but it ended up being a timeshare presentation. It was a complete waste of time.

Date of experience: January 19, 2025
Zambia
1 review
0 helpful votes
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Very good except some communication issues initially

Date of experience: February 12, 2025
TFG D. The First Group Rep
2 months ago

Dear Mr. Michael,

Thank you for leaving us with a 4-star review! We value your feedback.

Warm regards,
The First Group

Rwanda
1 review
0 helpful votes
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Not that satisfied beacuse i already paid my package and i have not still been accommodated for...Each date i choose you say you booked that is not right

Date of experience: January 9, 2025
TFG D. The First Group Rep
3 months ago

Dear Mr. Theonest,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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عدم اعطائي الفرصه في اختيار اليوم والوقت المناسب للسفر وعدم إعطاء الفرصة في اختيار الفندق الافضل لدي.

Date of experience: April 7, 2025
Saudi Arabia
1 review
0 helpful votes
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Excellent
February 20, 2025

Very nice service, we enjoy the holiday package, it is wonderful place

Date of experience: February 10, 2025
TFG D. The First Group Rep
2 months ago

Dear Mr. Gulam,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

GB
1 review
0 helpful votes
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I booked it by mistake i was just checking whats going on and whats options i have please call me back to confirm some
Information *******9815

Date of experience: January 17, 2025
TFG D. The First Group Rep
3 months ago

Dear Mr. Aqeel,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

GB
1 review
0 helpful votes
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An experience with breathtaking views.
December 17, 2024

From pick-up to drop-off it was 5.5hrs. Visited superb locations with breathtaking views. Found the process full of small talk - and then some serious discussions. Would have liked more beverages / snacks to kerb the hunger urge considering the amount of time we spent there.

Date of experience: December 6, 2024
AE
1 review
0 helpful votes
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Bad customer service
January 23, 2025

I was promised a call but yet to receive call regarding email I wad sent last year with promise of 2 nights

Date of experience: January 13, 2025
TFG D. The First Group Rep
3 months ago

Dear Mr. Salman,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

AE
1 review
0 helpful votes
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It's a timeshare.
December 31, 2024

It's a timeshare to sell for 1 week in a year, salesman was very vague not clearly explaining the property, it was just looking to make $1700 in 2 hour, without any hesitation.

Date of experience: December 21, 2024
TFG D. The First Group Rep
4 months ago

Dear Mr. Farshid,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

New York
1 review
0 helpful votes
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Very confusing and highly unsatisfied
December 16, 2024
Updated review

It took days to get a confirmation. Was very difficult to plan and arranged flights bec of that. When introduced the offer they spoke as if we could get every thing quickly and satisfactory. But just opposite the case. Still we did not get any confirmation for the hotels telling that they will try their best to provide. The other issue was that when it was offered we were told that we will have FB but it seems we have just BB. So I will never promote nor we will encourage anyone to get this so called promotion.

Date of experience: December 3, 2024
TFG D. The First Group Rep
5 months ago

Dear Mr. Indrajith,

In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.

Regards,
The First Group


Should have been instant
December 13, 2024
Previous review

Should have been instant

Date of experience: December 3, 2024
Saudi Arabia
1 review
0 helpful votes
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Hotel booking issues
December 31, 2024

Still ì don't travel and I'm facing many challenges for hotel booking, more headache for me, if I book and plan my trip it will be more easy than this way

Date of experience: December 21, 2024
GB
1 review
0 helpful votes
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Very polite n was very helpful
January 9, 2025

Felt very welcomed n everyone was very polite. We learnt alot about Dubai n the landmarks. We were offered a discount on another trip. We would definitely be going there again

Date of experience: December 25, 2024
TFG D. The First Group Rep
4 months ago

Dear Mr. Baljit,

Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.

Warm regards,
The First Group

India
1 review
0 helpful votes
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Rajeh Smidi - The First Group
December 17, 2024

We had the pleasure of working with Rajeh Smidi from The First Group during our recent trip to Dubai, and we couldn't be more impressed with his expertise and professionalism. Rajeh walked us through various investment opportunities in Dubai in a clear and straightforward way, ensuring we fully understood every detail.

What truly set him apart was his willingness to go above and beyond. Rajeh also assisted us with our travel needs, making our trip seamless and stress-free. His approachability and helpfulness made a lasting impression, and we truly appreciated his dedication to making our experience exceptional.

If you're considering investing in Dubai or need guidance, we highly recommend Rajeh. He's knowledgeable, patient, and always ready to assist. Thank you, Rajeh, for your outstanding support!

Date of experience: December 7, 2024
TFG D. The First Group Rep
5 months ago

Dear Mr. James,

Thank you so much for sharing your experience with Rajeh! We are absolutely delighted to hear that he was able to provide you with clear, insightful guidance and that his efforts went above and beyond to make your trip to Dubai both seamless and enjoyable.

We look forward to serving you.

Warm regards,
The First Group