Overview
The First Group has a rating of 4.4 stars from 3,452 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The First Group most frequently mention customer service, dubai lifestyle and investment opportunities. The First Group ranks 3rd among Real Estate sites.
URGENT PLEASE
Hello
We would like to take advantage of the stay we purchased last June in Dubai. How should we proceed, please, since the app won't let us book until March 26,2025, even though we'll be arriving on March 20,2025!
We would also like to review the terms and conditions for the stay we were presented with in June...
Purchase reference below:
Receipt from TFG Global Solutions
Receipt #1244-8112
Amount paid
AED5,493.84
Date paid
Jun 7,2024, 4:01:34 PM
Payment method
Mastercard - 0296
Summary
Dubai Lifestyle Experience
Dubai Lifestyle Experience × 1 AED5,493.84
Amount charged AED5,493.84
Please respond quickly.
With our best regards
Bonjour
Nous souhaitons profiter du séjour acheté en juin dernier à Dubaï. Comment doit-on procéder s'il vous plaît car l'application ne nous laisse pas réservé avant le 26.03.25 alors que nous arriverons le 20.03.25!
De plus nous souhaiterions revoir les conditions pour l'achat de séjour qu'on nous a présenté en juin...
Reference achat ci-dessous:
Receipt from TFG Global Solutions
Receipt #1244-8112
Veuillez nous répondre rapidement s'il vous plaît.
Avec nos meilleures salutations
Gérard Guesnier
I was uncertain about finding time in my already tight schedule for 2024. I informed The First Group that I anticipated being busy that year; however, I was convinced to sign up for their package and paid the full amount upfront. Anyone who has met The First Group agents can attest to how persuasive this team is in getting you to commit to their projects or packages. As I expected, my schedule was too packed for me to make it to Dubai in 2024. When I contacted the group at the beginning of 2025, they informed me that my package had expired and they would be holding onto the thousands of dollars I paid, despite not providing any services.
Dear Mr. Joseph,
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
Nice professional people, pleasant environment, interesting new information, investment opportunities
Dear Mr. Peter,
Thank you for leaving us with a 4-star review! We value your feedback.
Warm regards,
The First Group
Good experience with The First Group
Good experience with The First Group
Good experience with The First Group
Dear Mr. Tzvetan,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
Hi
It was a great experience from the moment I was introduced to TFG at DXB airport to the second day at your showrooms with the sales and executive personnel.
I met incredible people and had all my questions answered; I see my future financial freedom with TFG as I navigate investing and being rewarded in the short and long term.
Regards
Dear Mr. Roy,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
Thank you very much for your efforts, it was pleasure and we are satisfied by your team how kind and motivated.
Dear Mr. Shadi,
Thank you for sharing your kind words.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours. We hope to welcome you in Dubai.
Warm regards,
The First Group
Bad and everybody lieying. They are forced tk snach money. Even they don't keep their hotel staying gift
Dear Mr. Wubshet,
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
Quite easy; the support answered quickly, and I am delighted.
Dear Ms. Henriette,
Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
So far so good. I would want to come to Dubai to experience the package, then I can add the last star.
Thank you
Dear Ms. Hawa,
Thank you for your kind words! We're committed to making it exceptional and ensuring that it exceeds your expectations.
Warm regards,
The First Group
Some difficulties to translate in french because i don t speak well english
Dear Mr. Abdellatif,
Thank you for sharing your feedback with us, it is highly appreciated.
Warm regards,
The First Group
Verbal discussion, the way I understand it isn't the same as the sale contract of the fractional ownership.
Example in terms and conditions
Point 5, 10, 15, 17.
The other additional point is I've Not Read the contract at the time of signing as there was no time. The signing happened after I paid the money.
The other point is also I didn't have a lawyer representing me, the buyer.
Very good experience and the staff were very polite! Learn a lot of things about your company.
Dear Mr. Andreas,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
From the promoter contacting us on the street, to Jose, the relationship manager we did not like the treatment. Nothing was organised the way the promoter promised. If you want a customer to invest a few millions in Dubai real estate market then start listening to what customers say and show respect!
Dear Mr. Csaba,
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
A good experience that has allowed me and my family to have an overall view of what 'The First Group' represents in the real estate landscape in Dubai and the possibilities for investment even for foreigners. The past achievements of the Group are somewhat reassuring to potential investors.
Dear Mr. Pather,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
We had planned and was looking for nice vacation,
Instead of being able to follow an expected and structured path, one was forced to navigate a form of chaos. The unpredictability created stress, as we had high expectations for things to work according to our plan. We had asked if The First Group had a plan, before we arrive in Dubai, we didnot get any plan, but we were told that we should wait 2 weeks before arrive, we will get more details.
We had to call The First Group several times for information about the tickets to the tours and excursions.
We lost control over our planing as The First Groupas didnot in time.This gave us feelling that resources such as time and energy were being wasted.
Dear Mr. Jaspal,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
Better knowledge by the first group.we felt happy after meeting with management
Dear Mr. Ravinder,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
Excellent experience
Everything was planned perfectly
The hotel is very good in service
Dear Ms. Aya,
Thank you for sharing your positive experience with us in Dubai! We're thrilled to hear that you had a wonderful time.
Warm regards,
The First Group
Company with your size don't need this type if marketing, you're acting like a scam companies not like a professional ones. I don't recommend to any person to go with them or even listening for them
Dear Mr. Ahmed,
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
I thought I was just going to visit and leave, but after meeting such wonderful people, I made up my mind to join the business family.
Dear Mr. Justin,
Thank you for leaving us with a 5-star review! We value your feedback and look forward to welcoming you back again.
Warm regards,
The First Group
MY EXPERIENCE SO FAR WITH THE FIRST GROUP HAS BEEN NOTHING SHORT OF SATISFACTORY. I SINCERELY APPRECIATE THE SUPPORT FROM YACINE IN FACILITATING MY HOLIDAY REQUIREMENT AND I LOOK FORWARD TO A PLEASANT AND ENJOYABLE EXPERIENCE IN DUBAI.
Dear Mr. Nkechi,
We would greatly appreciate you emailing us directly at customer.support@thefirstgroup.com with more details so we can investigate further.
Kind regards,
The First Group
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Cher Monsieur Gerard,
Nous aimerions examiner votre situation plus en détail et vous demandons de nous contacter sur customer. Support@thefirstgroup. Com afin qu'un membre de l'équipe vous contacte directement.
Cordialement,
The First Group