Associa

Dad has alzheimer's and when it became clear he could no longer handle is affairs I began to assist with his finances. He was late on his HOA dues to the point a lien was placed on his townhouse. Once I was aware of this, I immediately paid the delinquent dues, fees, and penalties which was over a year ago. As my dad's alzheimer's worsened, it was clear we need to sell his property for his care. Through this process, we determined Associa never release the lien. I have been trying for months to get this resolved with Associa. Today, I spoke with an individual by the name of Mika. When I explained the situation, he stated my dad's account reflected a zero balance and didn't understand why there would still be a lien. He stated it was probably an error on my part. I explained my dad's attorney and the title company have confirmed the lien. He then stated "they must be lazy and didn't read the document correctly because my record does not show it." I asked what needed to be done as I didn't believe the attorney and title were wrong. He said he didn't know and would have to check into it. I asked him when someone would call me back. He said, he didn't know. I asked to speak with a supervisor and he laughed. I told him, I didn't think it was funny because my dad was a veteran with alzheimer's and we needed to sell the house for my dad's care. He then told me "well I think it's funny." I was mortified. I asked for his supervisor's name. He laughed again. He gave me her name but refused to give me her phone number or email address. I told him this must be resolved. He then hung up on me. How is it acceptable for a company to treat their customers or even another human being in such a manner.

I would never recommend your home owners association hire this company for any property management.

Rude representative. Their inability to be successful is our fault, they say. What are we paying for.

In a period of one month, I have been accused of being an "absent owner" that is illegally renting our owned unit and have been told that I cannot own a white cargo van. My son moved in with me--RENT FREE-- and I live here! But for some reason, our HOA and our HOA manager, Sue Martin, feels that she has the power to tell me who I can and cannot live with. FURTHERMORE, after receiving a promotion at work that also provides me with a work van (the company now pays for my gas, which a HUGE budget saver!), Sue tags my van and tells me that I cannot park it at my home. I am NOT taking up two parking spaces--my personal car is secured at our office--but because the UNMARKED, white van is owned by the company, I am not allowed to accept the benefits of my promotion. I am wondering if she and the HOA would be willing to compensate me for my fuel that I burn going back and forth to work. I am so frustrated that the HOA that is supposed to protecting our interest, is driving me to sell my home and move away. I am hoping that their continued bad practices won't prevent others from buying into the Townes of Hunton.

We have had several snowstorms this winter and the team at Evergreen Management Group is still asleep at the wheel. Evergreen is supposed to be managing the snow plowing services and treatment of the road surfaces by Appleblossom Landscaping, but you would never know it.

Several times this year, the plows didn't even show up until a day or two after the snow had stopped. That was the case this past weekend. When they did finally show up, they only removed snow from half of the driveways on our street. The services provided by Evergreen are of the lowest possible quality with absolutely no effort being made to communicate what the expectations should be for the timely removal of snow. We have requested this information from Bruno at Evergreen numerous times, yet he remains non-responsive and declines all our requests for information.

Our community, StoneArch Condominiums, is an over 55 community with 27 free standing condo units. Many owners like myself are in their late 60's-70's with many physical ailments. It will only be a matter of time before someone is seriously hurt clearing snow from their driveways and walkways because of Evergreen's inability to do their job. Evergreen's parent company, Associa, needs to investigate these matters and take swift action to fix the problems.

After reading other Google and Sitejabber reviews of Evergreen, I realize they are very consistent with their unprofessional, non-responsive and rude business acumen. If you are considering buying or renting from a property run by this company, save yourself a lot of misery, money, and frustration by taking your business elsewhere.

Do NOT hire. Look elsewhere!
Hiring Associa is taking one step closer to becoming a self managed HOA. As president of our HOA, I'm writing this review as a warning for others seeking a management company and urging you to stay clear of Associa. We were assigned four different community managers in four years while with Associa. The last one, Angie Vineyard, is the straw that broke the board members' backs. The blame goes all the way to Scott Hubbard, Branch President as he refused to release us from our contract despite several failures on Associa's part. In a nutshell, Associa for 2022 never attended any of our board meetings despite having our annual calendar, didn't commence with the election protocol (board members faced extended terms), didn't renew our insurance policy (which lapsed as a result), didn't initiate or assist with 2023's annual budget, zero site visits, didn't reimburse personal homeowner expenses that were approved by the board. The list goes on. Overall, the most damaging was never issuing an apology or financial compensation for a complete breach of contract and trust.
As the board President, overseeing our small thirty-six unit HOA became nearly a full time job as there was practically zero support from Associa. Even using their management platform called TownSq, homeowner requests would be ignored as it was left up to the board members to respond and handle the issue, not our community manager. The only support we had was coming from their accounting department with our monthly financial statements (typically two months behind) and inputting invoices for our board members to approve. Even then there would be a need for oversight to make sure the money was being drawn from the proper account (Reserves vs. Operating).
My personal and professional life was severely compromised while on the board as I spent countless hours handling issues that are meant to be completed by the paid community manager. Homeowners witnessed this first hand, and now no one wants to run for the board knowing the potential workload ahead. Associa has dismantled our HOA.
If you are looking for a bottom tier management company that will allow your HOA to skirt legality, then by all means choose them. There are much better management companies out there, so please cross Associa Northern California in Roseville off your list. Your HOA Board of Directors will thank you.