Associa

There is no way to reach a live human being and they don't post your payments, then bill you for being late! I always pay my bills in advance but I can't get anyone to post the payment until it's late. I've even hand delivered payments to their office, which no one is ever there. Then they assess a late fee. STAY AWAY FROM THIS COMPANY! Their business practices are reprehensible!

I have been trying to get an update for a month about a missing trash bin. I now have trash that is being picked through by local critters. I have reached out 6 times since last month and there is a note saying that the last time management checked on this was 3 weeks ago. I called associa directly and I was put on hold for 20 minutes, I chose to have somebody call back and they did 2 hours later. Unfortunately I missed that call so I called the number in the voicemail and I've now been on hold for 25 minutes.

THIS HOA COMPANY IS ABSOLUTELY TRASH! THESE PEOPLE ARE HUMAN GARBAGE! THEY HAVE ROBBED OUR COMMUNITY OF MONEY, SAFETY, BEAUTY, EQUITY, HEAT & HOT WATER. THEY NEVER VISITED THE PROPERTY TO ASSESS DAMAGE, GRAFFITI OR ANYTHING THAT WAS IMPORTANT TO THE PEOPLE THAT LIVED THERE AND CALLED ASPEN GARDENS HOME. ASSOCIA PADDED EXPENSES BECAUSE THE FLAT RATE WASN'T ENOUGH TO SATIATE THEIR INFINITE GREED, SOMETIMES TO THE TUNE OF $3,000-$5000 MONTHLY. WE DON'T HAVE A POOL, HOT TUB, GYM OR ANY AMENITIES THAT WOULD JUSTIFY $300 A MONTH HOA DUES. NOW WE ARE STRUGGLING TO PAY OFF LIENS AND MAKE REPAIRS THAT SHOULD HAVE BEEN HANDLED BY ASSOCIA. PEOPLE VET YOUR HOA & WHEN THEY LAUGH IN YOUR FACE WHEN YOU ASK ABOUT SITE VISITS BECAUSE THEY LIVE IN LITTLETON, TAKE THE HINT, IT'S AN OBVIOUS RED FLAG.

Don't understand how that rated so high. We fired them, lied about project progress horrid accounting issues. Understand local President was just fired. She promised me documents and never delivered

When maintenance finally arrived to fix a bathroom leak that damaged the floor below, they entered unannounced and without knocking. This is a Penn State (off campus) apartment with four young women. This company also claims to have 24 hour maintenance BUT DOES NOT HONOR IT. In fact they would not respond to a simple lock-out to enable access to PRESCRIPTION medications! Entirely unhelpful, and to top it off - the laundry machines stop mid-cycle and double charge. Please save yourself the trouble and STAY AWAY FROM ASSOCIA MANAGED PROPERTIES!

This was foisted upon us by Toll Bros. Secretive and overbearing organization with "rules and regs." that they fail to produce. You will be forced to submit pages of documentation for minor "improvements" with the decision likely to beresting on someone with an extraordinary degree of incompetence.

We are surrounded by dead and dangerous trees harboring house-invading hornets. Their response to our complaint was to have the board walk around and have Toll replace the dead trees they planted badly! We are still awaiting removal in New Britain (Dead) Woods. They write dunning letters to the whole "community" concerning one person's grass when people have the most unsightly tangled mess without even one ornamental plant in their yard and we are denied a short privacy fence so that we can block out the worst of it have the beautiful yard we pay for and deserve.
Realize that some may run for the board for the wrong reasons. It is a struggle to get anyone to run. Associa asks for a "bio" prior to election. No one up for grabs on the board said anything of substance with regard to their views. Make sure you quiz them. We have paid our dues (figuratively also) and have gotten a visual disgrace in return.
"Town Square" just hides their crooked and unfair policies.
Look on Linkedin for the lovely people in you area. Realize this is a large chain with HQ in Texas (search).

I've been trying to get my Master Insurance Policy for 7 days. I have to sit on the phone on hold, for over and hour every time I call "Community Archives". The first time I called I was given a womans email address to email, and she has not responded to 2 emails in 7 days. This company is complete garbage. I'm asking for 1 paper. Is it really that hard? Not only that, my HOA price went up when they switched to this management company, they requested info when they acquired my HOA which I gave and then they acted like I never gave them the info... I had signed up for autopay and they didn't ever start charging me. This is a mess. Then, when I sold my villa (2 weeks ago), they contacted my real estate agent saying my buyer needed to put down 15% because that's what they require. There was no "requirement" before this company came along. Really, this company is worse than the one we had before. Why even use a management company if they don't manage anything? By the way I'm on hold right now, it's been 36 minutes so far. Let me predict the future of this conversation, nobody will be able to help me even though it's their job. I wonder what would happen to me if I didn't do my job?...

I think it unconscionable to charge a late fee when Associa takes 12 to 15 days to process a bank draft! They are very inefficient, probably on purpose just so they can charge late fees! I am mad.

Went to associa office today cause I cant get a hold of them. Receptionist at the lobby said never heard of them. I mentioned their partner company larsen and slater they said yeah. Went there talked to another receptionist who doesnt work for them but just collects checks for them and said everyone comes here looking for them but they are never here and everyone is pissed off no one can get a hold of them. They rent those regus offices. Ive been trying to get a hold of them for 9 months to pay my hoa dues, i had it on auto pay online then they locked out my account and said im past due and sent to collections guess where right next door to the lawyers larsen and slater which might be the same company. Cause when i asked about associa to the receptionist who doesnt work for them they even acted like they dont exist and skipped the question and started talking about larsen and slater. This is a scam company that does not exist. My neighbors tried to see them and they said both their doors were locked last year when they went to see them cause they dont pick up their phones or return messages. Or return emails. They only collect checks and lock your account out so you are in negative so larsen & slaten can send you a bill with false charges. Run from this company, warn every one against them. They are milking our community every penny they can.

First off, my association was under Associa for about 1.5 years and if I ask that you consider what I am saying seriously. They are absolutely the worst property management company on the planet. I can document that their staff is totally unprepared. In the nearly 18 months under them we had 7, yes, count them, 7 CAMS. One of them only lasted 2 weeks. They will tell you one thing and then either forget about it, mishandle it, or just outright ignore you. There staff is ill trained if they are trained at all. Turnover is the only consistent item for them. They use a software called TownSq and it is completely inadequate. Not because of TownSq, but the way that Associa uses it. In 2020 we received 11 financials, and more than half of them were found to be not final versions, yet they represented to us that they were. In 2021 they found the problem and presented them to us, but a year later.

For our budget meeting they totally misrepresented 5 of our reserves for the end of the year numbers.

Picking them as your management company would not only be a mistake for you and your association, but for any of the vendors you chose, for the owners of your units, and for your nerves.

Bottom line is this: we were promised welcome packets to be delivered in two weeks, it took two months. We went from a management company managing our association, to working for the association because of their inadequacies, to managing the management company.

STAY AWAY FROM THEM!

Associa has been our management company for about one year now, since then we have seen a dramatic decline in the quality of services, we receive in our community. We have landscaping not being take good care of (weeds are tall, garbage scattered everywhere, grass not cut, tenants have to hire other vendors and pay extra for certain landscaping services even though we are already paying pretty high monthly HOA fees), the termite traps have not been refilled for years, we have ants and roaches inside condos and pay for extermination extra as well to other vendors, as spraying outside against insects has not been done for many years either. The complaints against other neighbors not obeying the bylaws are not being addressed (smoking illegal drugs inside the condos, making loud noises during quiet hours, a broken vehicle on the premises blocking a parking spot which should be towed as per bylaws is still there for more than a month now even after multiple official complains by several community members to local Associa manager Kristen Kozik). In addition to that I have been waiting for the front door replacement since I purchased my condo 3 years ago and still not sure when it will be repaired (a very bad job was done by vendor when replacing it). I have been paying HOA fees regularly, but other than doing bare minimum (like water, sewage and garbage services), I do not seen anything good done for my community, which is a shame in my opinion. The HOA fees were recently increased, and the quality of services are being in decline. Kristen Kozik (local Associa manager) does not seem to see the real situation at the community completely ignoring official complaints and scheduling house pressure washing when we have much more serious issues mentioned above to address.

Associa recently took over as the management company for our HOA and quite frankly the nicest thing I can say about them is they are inept. We pay our HOA fees quarterly. We had our bank account debited twice in October. We just received our reimbursement for over $750 3 months later. Yes, 3 months they sat on our money without returning it. Currently our HOA gave all residents a $35+ credit that was to be deducted off our January assessment. Did the incompetents at Associa do the math? Of course not! So once again Associa holds our money hostage. They failed to pay our common area electric bills so our front gate had to be propped open in our "gated" community. Then they failed to pay the electric bill in the pool area so that gate was left propped open as well. Talk about a safety issue with no lifeguards, leaving a pool area open where little ones could wander in!. Now let's talk about their nonexistent response to requests. We had a bug kill our lawn thus allowing an opportunistic crab grass to infiltrate. I emailed a request to address this 2 months ago and weed killer has yet to be sprayed. We had to resort to pulling it out ourselves, picture attached of what we have pulled to date. Other requests from neighbors fall on deaf ears as well. Neighbors have also had the same issue with the HOA fees so these problems are not unique to me, they are a cancer spread throughout our community. Our board is wasting their time with an "action plan" with Associa. They are having to have weekly meetings with them to get them to do the job promised. If Associa's name is mentioned at your board meeting as a possible contender, stand up on your chair and tell then HELL NO! Please feel free to reference this post from someone who was impressed with Associa's bait and switch presentation to our board.

I receive multiple complaints from Residents and Board Members of slow or no responses from the Property Management.

I have dealt with a few property management companies in AZ and California, over the years, for rentals I own and this management company is the absolute worst. For six years they have managed my second home in La Quinta and while I have met some nice staff at their office, I have learned that if you have a question or need help by phone, they are absolutely terrible. Good luck getting through or getting a callback, they will completely ignore your call and frustrate you. The latest example was today when I called to get the new code for the pool gate. My daughter stayed here last weekend and the gate code I gave her did not work, so her weekend of relaxing by the pool was ruined. I do not remember getting notice of a code change so when I got here today, to spend time relaxing by the pool myself, I called the Associa DRM office at 9:21am, got a recording, so I left a message to call me, rather than wait on hold. I waited all day and didn't receive a call, so I called again at 3:20pm and left another message to call me. When I didn't receive a call, I called again at 3:52pm and decided to just stay on hold until someone answered. The recording said "you are caller #4" every 2-3 minutes, until 4:20pm, when I was informed I was "caller #3". I stayed "caller #3" until I hung up at 5:00pm, which is when they close.
No, they didn't have phone problems, which is the typical excuse a company uses for poor phone customer service, unless they've had these same phone problems the several other times I've tried to call them over the years. At least in a couple of instances I have had to drive to their office to get the information I need.
I can't understand why any community would use this ineffectual and unprofessonal company to handle their business...