I haven't heard of any success stories around the Syracuse area... they closed the lens making facilities locally... and they should close the rest of their operation as well

Robert Gardner is professional, patient, helpful, and he is the reason I keep coming back to store #1204 in Smithtown New York. However the customer service trying to call the store or even go online and chat is terrible! If it wasn't for the technician Robert Gardner, I would never come back to the store, he is the only reason I keep purchasing my glasses at VisionWorks. So my review is mixed, it's great for the person working there and helping the customers, but it's absolutely poor for the customer service online and over the phone. You cannot get through and if he ever leaves the store, I will not be coming back.