VisionworksReviews 190

No customer service such a rude behavior with associates no knowledgeable people working there they don't even know what's going on in their computers they hardly know anything about and they don't know what did I order or not after a month they are saying I'm still waiting to order this order I will never gonna refer that to my family and friends is a disgusting please specially this location at the Harlem Irving Plaza waste of money waste of time I have to call up my work and go spending hours and they did a wrong order on my contacts and then they have to correct it three weeks I waited and they still say ordered didn't placed every other associate has different information

HORRIBLE service. The eye exams were great, the help finding glasses, great. However, calling them, correcting errors or having a questions horrible. I called and waited on hold for over 1 hr, contacted corporate and was supposed to hear back from a district manager, never contacted. I drove the hour to the location to get the issue fixed. Now, i am trying to order the contacts for my daughter and i cant get anyone on the phone. I actually called while i had my husband standing in the store to see if they were answering but they have the phone on MUTE. MUTE come on, what kind of customer service is that. I dropped over $500 with my daughters and myself even after insurance and we are a family of six. With 3 more still needing to see the eye doctor. I will leave a 1 star on every site I can. I should not have to drive 45 minutes to get a copy of my perscription becuse you wont even answer the phone to verify the prescription you gave me.

Robert Gardner is professional, patient, helpful, and he is the reason I keep coming back to store #1204 in Smithtown New York. However the customer service trying to call the store or even go online and chat is terrible! If it wasn't for the technician Robert Gardner, I would never come back to the store, he is the only reason I keep purchasing my glasses at VisionWorks. So my review is mixed, it's great for the person working there and helping the customers, but it's absolutely poor for the customer service online and over the phone. You cannot get through and if he ever leaves the store, I will not be coming back.

There was a problem of their contacts to try on. I came in at 2 pm. No one was there. I asked a staff nearby. I was told the person working at the eye exam office was on lunch break and should be back in 45 minutes. Such a great benefit for staff. BTW, it was Thursday afternoon.

Wow, this was really really bad.
The eye doctor was nice enough, but they sent me contacts to the wrong address, then you can't contact them through their phone number. When finally speaking to someone they shipped them over, but the rebate I was suppose to get apparently is not valid. I called again - got angry trying to get a person on the phone (because you can't) and then told the girl answering how angry I was with the phone system, she said i was 'swearing' at her (I wasnt) and hung up on me. I filed a credit card claim

Just picked up my new eyeglasses today from VISION WORKS IN BRAZOS TOWN CENTER IN ROSENBERG TEXAS. I called in first before going and was told by Sharon, yes they are here. I went in and a girl by the name of Stephanie was on the ph. She got off and asked can she help me. So she started trying to find my eyeglasses, however I detected something about her like attitude of lazy. She told me that my glasses are not ready so I asked her what do you mean? What's wrong? She then said that since I came in and they didn't have the time to get them ready... so she was ticked off that I came in?!? No, couldn't be bc she looks pretty lazy to ME. She didn't clean them or tried them on my face! No customer assistance what so ever. If I bothered you as a customer you need to go home and not work.

Public
Published review 8/22/22
Ordered glasses. Store ordered them. 2 weeks later I Had to call them to find out they didn't have that particular frame anymore only to discover they had ordered the wrong color. Wait. Another 2 weeks later, wrong lenses. Lied to at store saying they were the correct lenses. Got them checked somewhere else, they weren't correct. Called customer service. Got a regional Manager involved. Nice young lady calls from a city with the same name city but 3000 miles away... a week later another regional manager gets involved. "Going to get this taken care of immediately!" Another 2 weeks later the regional manager calls, "They don't make those frames anymore. " Ok, I am canceling the order. I want my money back and VSP charges reversed! 9 weeks now. Nothing. Still no refund. Charges to VSP reversed? Nope. Never again.

They have a lot of excuses but that is about it. Why doesn't someone answer the phone? We r so busy.

Vision works needs to stop giving promised dates I know alot of people tgat have told me they never got thier glasses on time neither did I. I will never deal with this place again and never try calling them 45 mins on hold finally hung up it would be faster to drive there when I went for eye exam person taking care of me asked if I holdon while she went to go take care if someone at the counter she never came back another employee came over asked if I needed helpand she helped me I never will go there again still waiting on my glasses a week past promised date

Have two pairs for glasses one regular one sunglass, regular pair lenses were unable to be used in 6 months. Went back to regular business I usually get glasses and ordered replacement lenses. Night and day difference, lenses are address my issues in a much better clarity and do not scratch. Now the sun glasses that do not get used very often or starting to deteriorate. AVOID, any savings up front will cost you in the end.

My family has been using visionworks …forever! Well that has come to a halt. Yesterday at vision works I took my family member in for new frames. The "new person" couldn't be bothered to assist. She just wandered around and stared at us. Nope she was not busy. I guess she was just bored. Any questions I had she pretty much rolled her eyes and the answer looked to have hurt her. This would have been a cash pay no insurance. You lose Visionworks and we took our business elsewhere.

My eyesight was getting worse. I already wore glasses because I needed them to see anything further than 6 feet away. But things started to get blurry. So I called Visionworls. Which takes my insurance. And set up an appointment. When I showed up early to my appointment, they took care of me right away! They answered any question I had, whether it was about contacts or glasses. I chose glasses, but I might get contacts next time I go. I highly recommend Visionworls!

My daughter had appt that workers gave me info she could attend alone at 16 as I was working. Wen she got there with 30 yr old brother. Refused to see her without me and was extremely rude to 16 yr. Old she spends $210 every 3 months there for her contacts. Due to the disrespect given to my daughter and her 30 yr old brother they just lost quite a bit of money she will not return nor will myself or my other 3 kids. People if u don't like ur damn job get another one or learn how to respect your customers.

We were traveling 2000 miles from home and my glasses fell apart. I went to a Visionworks in downtown Minneapolis. Even though I've never been a customer of any Visionworks anywhere, and the glasses were not their product, they promptly fixed my glasses for free, with a smile and friendly attitude. I will definitely consider them for future business.

After reading all these negative reviews l, I guess I shouldn't be surprise of the outcome of the service I've received after 7 years of being a customer. I seen a lot of red flags but the customer service override the flags. Bad mistake! Run and keep running! From the Watson Rd Location Warner Robins GA Store # 535. Terrance the supervisor told me it was my option if I wanted to make a complaint ( as if he could careless) or not but then gave me a 800 number to the corp office he got from the internet. High priced cheap glasses. Make it make sense. Been waiting on contacts since March and having to go up there for a pair of trials every 30 days. I have to go in and get my glasses adjusted because the frame won't hold firm. The transition lens don't work. Took them back they forgot to activate them and now they must have been deactivated. No have an urgency to correct these issues. Terrence act like he's on it but as you see 4 months have went by, issue to exist. For sure I will definitely go somewhere else come next year but until my prescription expire I would like to receive excellent service. Ive paid out too much money for the last 7 years not to be a VIP customer of this company. After this prescription is expire Terrence can let his ego take him where ever it goes but until then provide customer service, resolve these issues. I trusted you to take care of my vision and you all are not delivering. I really liked Terrance when he came onboard with visionwork but I would have never thought you would have allowed your ego to take over. Now as for my issue with DR Johnson I will be reaching out for clarity on a certain situation then go from there…

Not sure what is going on at VisionWorks, but they are not responsive to issues. I went to pick up my 2 pairs of glasses on 9 Jul 22 (Store #10 in Frisco TX) and only one was ready. No idea when the 2nd pair would be available.

Upon examining them, they were unsatisfactory because the lens protruded beyond the frame and could not be adjusted. Looked awful and requested a refund and to my surprise, would not refund me for 2 weeks and by check because they had transferred to a new computer system.

Upon contacting the Customer service department at the main office on 11 Jul 22, after a 40 minute wait, was told that it is a 30 day wait for a refund and would NOT connect me to a manager and then promptly hung up on me.

The online chat is a joke as well. You never actually chat with a person.

Stay away from these clowns!