Visionworks

No help waited over an hour to be seen for eye exam WITH an appointment
Don't come to 1440 central Ave location poor management

I went in with a prescription (my exam was done elsewhere) just to purchase glasses. I have an EXCELLENT insurance plan! Once I chose my frames, 'Joe' then told me what my bottom line amount due would be. It should have only been a $50 deductible - I was charged $70! Also, when I asked about all of the items listed on the receipt that I NEVER asked for and he NEVER told me he was adding, he said to me "your insurance is great! It covers everything so I gave you everything" without EVER asking me if I wanted the extras or NOT! Maybe I didn't want anti-glare for some reason, or whatever else he charged me for WITHOUT MY CONSENT!

I made the mistake of making an appointment for my husband to get an eye exam and pick out new glasses. When we arrived 15 minutes early for his appointment, the Mays Landing location was ALREADY AN HOUR BEHIND! Then, the first person to check him in handed him a clipboard trying to UPSELL his exam to which he said 'no thank you'. Half an hour later, Carla approached him and proceeded to hand him the same clipboard and AGAIN tried to UPSELL his eye exam to which my husband said "no thank you" again. The third time she shoved the clipboard in his face and TOLD him he had to sign it, he got up and we WALKED OUT THE DOOR! We even confirmed with the first person (who was very nice) that there was no place to OPT OUT of the UPSELL exam and Carla did tell her if someone does not want it that they don't have to sign. So why then, did she shove the clipboard in my husband's face not once, but twice telling him he HAD TO SIGN for it?!? Then she got nasty, gave him attitude, flipped her ponytail and huffed away to the counter, never checking him in for his exam! If you haven't already visited a Visionworks (our first experience with them) I would URGE anyone to do their homework, read the awful reviews, then run to another eyecare company! We certainly will NEVER return nor will we ever recommend Visionworks!