Thumbnail of user hectore22

Hector E.

2
Level 2 Contributor
miami fl

Contributor Level

Total Points
563

About Me

President of our community association

How I Can Help

Writter

Interests

Judo, travel, cruise

7 Reviews by Hector

  • Visionworks

11/13/23

I squeduled 2 appointments for my wife and my self, hers was fine, none showed for me, they said will squeezed me in. I asked who did the appointment I was told there was no record, should have been quick, took over an hour in something that should have been in and out! If you can't better educate employees then maybe new employees will work better. Or maybe time to try another company, time is money and you cost me to miss another appointment because your lack of scheduling properly. Great doctor and why I keep comming back!

Tip for consumers:
Great doctor!

Products used:
Glasses

Service
Value
Quality
  • Costco

12/10/22
Verified purchase

I purchased a washer and drier combo, not even the one we wanted but that one was on backorder. So we purchased this one. I stated delivery date of December 10th, today is that day and nothing so I called after a few minutes they came bac and said sorry backed ordered it will be ready for delivery January 30th. I explained all above to them and never reseived an email or call telling me of the delay so i'm at home waiting for my washer and drier. They said it can be cancelled but I explained about the black friday specials and this does nothing for the situation unless they are willing to honor the same discount but they said no. I order plenty from costco and usually all is good but now on an item that is needed they dropped the ball. Cautionary tale, don't trust anything, call on everything specially Costco as they show to have poor follow through or followup.

  • GoDaddy

12/3/22

My server was changed without prior informing me, subsequently my server was down, called and support person said it was now fine. 24 hours later and l0 phone calls from clients unable to book, I called again and the problem was solved.
I pay for 40 hours of SEO monthly, have multiple websites 19 years with godaddy, I spend plenty of money with Godaddy services regularly and expect quality service, this blunder has cost me standing with google, waste of my time and effort all due to lack of honesty by it's employee. What should Godaddy do in order to make this right other than say we are sorry this happen.

Tip for consumers:
Don't trust their word, verify, unfortunately I was not able to verify when told it was fixed.

Products used:
Hosting support,

Service
Value
Quality
  • FedEx

9/13/22

I shipped to my daughter in Italy, friday from Miami Fl, to arrive monday, never arrived, called tuesday, they told me customs informed fedex monday evening that there was a customs expense of $58.48 but I asked why no one was informed it would have been taken care of and she would have received the package. They would not have contacted me if it wasn't because I called them and inquired still be waiting for any sort of update. They further told me the only way they would make payment for me was for me to open a new account with fedex. Went to the place that I shipped from they took care of payment, they contacted international fedex and asked if it could be expedited as my daughter needed to board the ship on wednesday morning, they only offered to open a case and it would be 24 hours, he asked for supervisor they gave them a hard time to get him to escalate the case. She is an employee of MSC cruise line, a headliner for them and the ship departs on that wednesday. This is why I paid 400 plus dollars to arrive a couple of days before.
#*******027
If anyone at fedex cares to follow up above is the tracking number.

Tip for consumers:
Its not for me but rather for the next person so hopefully they learn to do better.

Products used:
fedex box shipped

Service
Value
Shipping
Returns
Quality
  • Viator

6/29/22
Verified purchase

Crammed like sardines!
Love the tours, the drivers / guides are knowledgeable, friendly only one negative, they pack the small tours and if you happen to seat in the back it's very uncomfortable when four people are crammed together, you would expect small tours at least comfort, not so if you unluckily happen to be seated in the back. So we will finish these last set of tours but never again. Remember you are stuck uncomfortable for 10 or 11 hours!

Tip for consumers:
Make sure in the minibusses you don't sit in the back seat, they cram you like sardines

Products used:
Small minibus to cramped for 11 hours!

Service
Value
Quality
  • Asurion

10/14/21

Like some insurance companies they happily take your money but when you need them they continue delays asking one thing at a time. Days later they are still asking for more information and i'm still without a phone. Finally they asked for proof of purchase, att called them on my behalf and confirmed they sold me the phone and gave them all info, after several days dealing with claim they email me asking for proof again, i explained but they did not care simply they asked me to get written proof that the phone is mine. I asked why were they charging me every month if unaware if it was my phone. I think since they are a monopoly they can do as they wish, perhaps what they need is healthy competition see how quickly they actually work to help their customers. I believe all the major carriers are dissatisfied how they work so any insurance company should be able to take over this pitiful contract. Case # from asurion **************

Tip for consumers:
Make sure you ask all they will need from the beginning so they don't string you along one thing at a time wasting your time without a cellular for days! Remember they are a monopoly and the only game in town so they tend to be abusive.

Products used:
Iphone

Service
Value
Shipping
Returns
Quality
  • US Postal Service

7/1/20

5 stations only 2 working and line extending out the front door. When asked by another person in line they simply said the station was already logged on.

Hector Has Earned 3 Votes

Hector E.'s review of US Postal Service earned 2 Very Helpful votes

Hector E.'s review of Viator earned a Very Helpful vote

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