My experience as a seller has been atrocious. First off, if you sell at less than £400, they take 30%, after that it's 25%. Although sellers can set their own prices, they give you a suggested price, which will be ridiculously low, as they just want a quick sale for high commission. If you put your own price, it is identified as seller's [price, so you get a huge disparity in prices and it is impossible to achieve the valid higher price. Their editing is pathetic, they have listed my leather hoody under knitwear, and described it as a biker jacket. Avoid.

I bought a Fendi bag which was advertised as in good condition, when it arrived the shoulder strap is so worn almost have holes in it, one side strap is missing, none of these was in the bag description or on the photos. VC refuses to do anything. Stay away from them.

Terrible experience. I ordered 3 belts. 1 of them was broken and the other smelled really really bad. In the pictures on vestiairecollective.com the belt was not broken. But when it got here, the belt buckle prong had broken off. The weird part is that the part that was broken off was not in the box. Therefore, they must have broken it off during the inspection process and decided to mail it to me anyways. What the hell?! Why would you do that? It's just sooo rude and evil. The other belt I ordered was listed as made of leather. However, when it arrived I found that it was made of leather and fabric. The fabric smelled soo bad... I just don't understand how a belt can stink so much... And on top of that, they don't allow returns to private sellers. Even if something is wrong with the item! Even Ebay has better customer service then that! Vestiairecollective.com is just so bad. I never buying from them again!

It has been a month since I placed an order and paid $340 for a pair of Gucci shoes. Vestiaire Collective has been a nightmare to deal with. I have called there 4 times and sent emails, never to get a response. They finally responded to me but only to ask me not to contact them again. So they took my money, I never got the product and they won't answer me. They're terms and conditions are ambiguous, they appear to be safe to buy from until you see that there is a section to contradict every section that protects the buyer from getting ripped off. I recommend that you stay away from this site. If you're looking for similar sites, I highly recommend The Real Real, great customer service and I've gotten everything I've ordered within a week of purchase. If you need further convincing that Vestiaire is a fraudulent company, simply read the 3,000 other reviews that other buyers have posted having similar reviews, you don't want any part of this company,

I bought a Moncler jacket which the seller sent all the accesories, hangers and carrier bag. Thus THIEVES also known as VESTIAIRE COLLECTIVES stole this accessories and threatened to delete my account if I didn't stop contacting the seller. They offered me free shipping for my next purchase and mentioned that there was no addition of accesories on the sales page therefore I had no legal right to this. This monsters deleted every comment I mentioned this issue on their website. I feel such hatred for this people and I blame the people who sell there. If they sold on rebelle or eBay all this wouldn't happen.
Big THIEVES.

First order was so smooth thank you VC. I ordered a CL shoes from VC. They received my ordered/cleared my payment on 12/14/2016. Got an email from them on 12/19/2016 saying the seller sent the shoes to them and it will take 3 days to do a quality control. 12/21/2016 got an email again saying my package was shipped and will be delivered on 12/22/2016 AND IT DID! Thanks VC for the smooth transaction. Hope it will keep this way for my future order too.

I have done three transactions that were fine. I have had three bad experiences and will now stop my membership. A jacket that was listed as a large in the search engine and listed as a French size 40, turned out to be a small Italian 40. It was listed incorrectly, but VC offered no assistance. A pair of shoes that the seller never shipped, and then later to find out she had similar complaints on her other past sold items that were never sent to buyers. Why is she allowed to continue and sell? Too much hassle, and my payment to qualify for three shippings is wasted, but I was charged for another three shippings. I see why eBay allows you to rate sellers and buyers.

They mislead the item interpretation. They don't post pict of your item order(making harder to identify your purchases and easier to give up on trying to return due to the hassle)once you find the item by name you call them to explain for a refund they say they process and you will receive an email with the return label. It takes over 10 days to get that label(at least)once you get it and you return it they will send you an email saying that you passed the 14days return policy so they "unfortunately" can not process your return and the item(in my case an old smelly dirty shoe)will be sent back to you! No words! Feel like they stole my money, time, trust on them and runned away, leaving me with hard feelings and ripped off. That was experience with them. Happened few times of all times I purchased from this company. Don't know how they stay in business! Terrible! Never again! Not fair!

Paid for an order, 2 weeks later am still awaiting delivery. The tracking service shows that it's still in France. The customer services team have been terrible - unhelpful and increasingly rude. Was asked to complete an offline form before they would even look into my enquiry, which I explained I was unable to do, but could complete something online. They refused to make any alternative suggestion, but rather threatened to bar my account if I didn't complete their old fashioned, paper based form. Have had to escalate to PayPal to investigate. Never again.

Sold a bag on VC. Needless to say, their normal practive is to pay twice a month, so you have to wait a lot to get paid even if everything goes ok. Oooook.

I sold several items before and the payment was always on my PP on 15th or 30th of the month, same day they are paying to everyone. At some point I became a professional reseller, thus, I changed my personal PP to my business PP (btw, I could not do that in personal account because it kept showing a wheel instead of my bank details and I had to ask techsupport to do this)

When I did not receive anything (and the sum was quite large), I wrote to their tech support. They said the transfer can take up to 3 days. Ok, I waited. After 3 days nothing changed. Whne I contacted them next time, they said the transaction was rejected. I was afraid that their support made a mistake in my PP while they were changing it. So I had to call PP. Guess what wash the problem! Itt is impossible to transfer funds between business accounts! Basically, professional resellers are not allowed on VC.

Well, VC never told me I cannot use my business account so I messaged them the details, ask them to change my PP to my personal account again (cause I still could not see my payment details). They did it and said that I have to wait two more weeks to get paid.

The payment should've been transfered to my account on 11/30/2016. But it wasn't. Messaged their tech support again. They replied after 24 hours that they are waiting an expert advice from one of their teams (?) that reply in 2-3 business days (wtf?).

Will I get paid ever? We are not living in 1980 when 2-3 days were required to solve a customer's problem! VC is awful!

I decided to purchase an item I've always wanted: an Alexander McQueen cashmere skull scarf. My item had been reduced to £128, so I felt I would be receiving a real bargain. Anyway, the long and the short of it is: the seller just has not sent the scarf to Vestiare, after a month of waiting... How can this be allowed? Is the seller not bound
By any rules? I was emailed by V C informing me that if they had not received the item, after a month, I would be refunded. It's all very casual and not customer-orientated at all... A complete waste of time! EBay would not put up with this. In theory, the concept of this company is amazing. In practice, it's a shambles.

This website is a scam! I bought a dress it says in description was new, but it has so many flaws when it arrives, I opened a dispute on paypal they sent me free shipping label, and i sent the dress back to them, they accepted and they never refunded! They always say close the dispute so we can refund, though i told them that paypal clearly stated for me DONT CLOSE THE DISPUTE UNLESS THE MONEYY IN UR ACCOUNT, but they kept insisting on that, they think that I dont know how paypal works :) the money is pending for a month, they dont have the money in their account how on earth it is "llitigious"
Now they have the dress and they have my money! Am so frustrated :) I just escalated the issue to paypal and I hope I will get back my money

Nothing more to say than what's in the title. The seller sent the item 3 weeks after the order was placed. It's now been two months since that time and I have yet not received the item, nor have I been provided with a decent justification for the delay. By European law, retailers have 30 days to deliver the item ordered online. Delays after that point are considered fraud!
Please, please, please avoid this website... they will waste your time and money. They have no respect for their customers.

I bought a Chloe paraty handbag and upon receiving it noticed it was a fake. I emailed vestiaire numerous times and was eventually replied with please return to this address. I shipped the handbag back to the address I was supplied with only to have a return back to me after 5 weeks and also pay the DHL shipping.
I emailed vestiaire again and told them how unhappy I was and how they could authenticate this handbag when clearly it was a fake. I paid close to 1000 Australian dollars for this handbag. Vestiare have ignored my emails again. Finally I received an email that said to ship back to a different address in Paris. My fear now is if I send it back to vestiaire and the bag go missing, I lose a bag and also lose my money. This company clearly does not care I will never buy of them again and I hope people start to avoid them and not be burnt like I have.