SHC C.

Order took 11 days to arrive. Returns are only via drop off at a location some distance from where I live. When I inquired about a collection or closer drop off point as I have limited mobility I was just informed that 'Wolford do t do that'. Never again.

Paid for an order, 2 weeks later am still awaiting delivery. The tracking service shows that it's still in France. The customer services team have been terrible - unhelpful and increasingly rude. Was asked to complete an offline form before they would even look into my enquiry, which I explained I was unable to do, but could complete something online. They refused to make any alternative suggestion, but rather threatened to bar my account if I didn't complete their old fashioned, paper based form. Have had to escalate to PayPal to investigate. Never again.