Vestiaire Collective
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Vestiaire Collective has a rating of 3.7 stars from 2,025 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.
Great value! Customer services were great! Good place to shop.
Great selling at the platform love it really awesome platform
Dear Steevenson,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Do not trust or purchase from Vestiaire. I paid for the authentication service, and within literally one minute of wearing the bag, the shoulder strap came apart. It was a latent issue that any reasonable inspection service should have caught. And yet, they are attempting to refuse the return because it's outside of the 72-hour window, even though it was a holiday present so we didn't catch it until after that time had expired. Shop elsewhere.
Dear Alexander,
Thank you for bringing this to our attention.
We completely understand your concern regarding the conformity issue you encountered with your Celine Classic leather handbag. Ensuring the authenticity and conformity of every item on our platform is our top priority, and we take such matters very seriously. According to our policy, the buyer has 72 hours to report an issue upon receiving an item if it was purchased from a private seller, that's why the request was first declined.
However, after carefully reviewing your case, we are pleased to inform you that our team has allowed you to return the item to us. This way, it can be relisted under our account, and you will receive a full refund. We hope this resolution helps alleviate some of your concerns.
We also appreciate your feedback regarding our customer service. We are committed to improving and will take your feedbacks into consideration as we strive to enhance our service.
Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or need assistance.
Kind regards,
The Vestiaire Collective Team
The jacket was perfect and the service is excellent. Thank you
Dear Titi,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Perfect sale easy and quick no issues with the order customer was satisfied
Dear Felipa,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Would appreciate the order information in order for me to provide an honest feedback
Wonderful selling fees and all! I really enjoyed selling and buying from your website!
Dear lorell,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I got an excellent deal with a very clean preloved bag, thank you! I will always shop here cos of this wonderful customer service
Dear Toyin,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love my LV vintage tote.Excellent condition. The seller do sweet did a good job in packaging.
Dear Chiew,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Beautiful article of clothing, delicately wrapped with kind thank/you note! Top notch!
Dear Heidi,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Purchased item and seller never followed through.
Vestaire refunded the purchase but you need to do a better job vetting your sellers.
Dear Cindy,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent purchase.
In this case, we kindly inform you that once an order is confirmed, the seller has 7 days to ship the item. If the item is not shipped within this timeframe, the order will be automatically canceled by our system, which is why you received a refund. We assure you that this cancellation will negatively impact the seller's performance, and we are continuously working to improve our vetting process.
We are truly sorry for the disappointment this has caused. We hope you will find a similar item on our platform that meets your expectations.
If you need any further assistance or have additional questions, please do not hesitate to reach out. We are here to help and ensure a better experience for you in the future.
Thank you once again for your understanding and feedback.
Best regards,
The Vestiaire Collective team
The platform works very well; I am happy. I would like to have an option to add the picture myself and adjust the description so I don't have to delete it and list it as new.
Dear Svetlana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great as ever. Seamless selling experience followed by prompt payment.
Dear Toni,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great follow-up. Speedy payment and easy shipping process.
Dear Holly,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Amazing experience. Very easy and great communication and service.
Dear Pamela,
Thank you for your feedback and for sharing your positive experience with us. We are delighted to hear that you found our service easy to use and appreciated our communication.
We noticed that you rated us 2 stars. If there are any specific areas where you feel we could improve, we would love to hear your suggestions. Your feedback is invaluable to us as we strive to provide the best possible service to our customers.
Thank you once again for your kind words and for helping us improve.
Best regards,
The Vestiaire Collective team
I love Vestiaire, the fees for seller are the best! Is easy to sell and it's world wide, because of that you have a lot more traffic and there is more chances for sales.
Dear Rebeca,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The experience is very smooth. When there was a situation a product was reviewed by warehouse — the communication was open. Thanks!
Dear Joanie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Payment is too slow. Poshmark pays within a day or two electronically.
Dear Tee,
Thank you for bringing this to our attention.
We understand your concern regarding the payment processing time. At Vestiaire Collective, for individual sellers, payments are automatically issued 72 hours after the buyer receives the order, provided no issue is reported. Additionally, for items sold with authentication shipping, once the item is dispatched from our warehouse, the payment is processed on following working day.
We truly appreciate your valuable feedback, as it helps us improve. If you have a specific issue with an item, please don’t hesitate to contact us via the app, and we’ll be happy to assist you further.
Kind regards,
The Vestiaire Collective team
Everyone was communicative and helpful. It was my first purchase through this app, but will not be my last.
Dear Paige,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy and efficient and great selection of products.
Great experience so far!
Dear Christine,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
It's a great online selling site. Very positive experience
Dear Eli,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team