Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

About the Business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


vestiairecollective.com
France
Founded in 2009
Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Vestiaire Collective has a rating of 3.7 stars from 2,025 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.

service
675
value
453
shipping
449
returns
389
quality
432
This company responds to reviews on average within 5 days
California
3 reviews
0 helpful votes
Follow Wennie W.
Unfollow Wennie W.
Send Message
Share Review
Report Review

Very honest and professional, love
January 17, 2025

Very honest and professional, love. Authentic and quick delivery.

Date of experience: January 7, 2025
Customer C. Vestiaire Collective Rep
4 months ago

Dear Wennie,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow Sara M.
Unfollow Sara M.
Send Message
Share Review
Report Review

Easy and smooth, no problem
March 28, 2025

Easy and smooth, no problem. Customer assistant is very helpful

Date of experience: March 18, 2025
Customer C. Vestiaire Collective Rep
1 month ago

Dear Sara,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Maryland
1 review
0 helpful votes
Follow J H.
Unfollow J H.
Send Message
Share Review
Report Review

Great experience and super easy to sell but fees are just high

Date of experience: March 18, 2025
Customer C. Vestiaire Collective Rep
1 month ago

Dear Member,

Thank you for your feedback!

We’re delighted to hear that you had a great selling experience and found the process easy. We understand your concern regarding the fees and appreciate your perspective.

Our commission structure allows us to maintain a secure and high-quality platform, offering services such as authentication, secure payments, and global exposure for your listings. However, we value your input and will take it into consideration.

We truly appreciate you being part of our community, and if you have any further feedback or questions, please don’t hesitate to reach out.

Kind regards,
The Vestiaire Collective team

Texas
1 review
0 helpful votes
Follow Vivian W.
Unfollow Vivian W.
Send Message
Share Review
Report Review

Seamless interaction with no issues
March 28, 2025

Seamless interaction with no issues. Very smooth and professional.

Date of experience: March 18, 2025
Customer C. Vestiaire Collective Rep
1 month ago

Dear Vivian,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Arizona
1 review
0 helpful votes
Follow Alice H.
Unfollow Alice H.
Send Message
Share Review
Report Review

Super easy process
March 27, 2025

Super easy process - bag was better than expected! Will order here again - highly recommend!

Date of experience: March 17, 2025
Customer C. Vestiaire Collective Rep
1 month ago

Dear Alice,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow shannon C.
Unfollow shannon C.
Send Message
Share Review
Report Review

Very easy purchase
March 27, 2025

Very easy purchase. Exactly as described and appreciated the authentication process.

Date of experience: March 17, 2025
Customer C. Vestiaire Collective Rep
1 month ago

Dear Shannon,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Romania
1 review
0 helpful votes
Follow Ana-Maria G.
Unfollow Ana-Maria G.
Send Message
Share Review
Report Review

Sale cancelled for no reason
January 5, 2025
Updated review

As a trusted seller with over 249 items sold and considering that VC is quite a good place to buy and sell, I had this horror experience which will probably make me to delete my account. They just cancelled a sale I made, after they concluded the item was not authentic. A Celine bag which I sent to Vestiaire wharehouse for checking along with an authenticity certificate from Legitgrails. After their "assessment" I sent the photos to a 2nd authenticator and the bag came also authentic. During the verification process, Vestiaire asked for proof of purchase (I did not understand why, since VC is a pre-owned app and most of the sellers do not have the invoice/receipt anymore. Or the items I sell were bought from private sellers who do not gave me any documents except the authenticity certificates). I sent them a Celine invoice which I had (from another bag I own, purchased same year in February 2023 - the reason for selling the second one I received as a gift. Both bags being brand new, never used). I understand I sent the wrong invoice, thinking it belongs to the sold bag, but cancelling the sale under the explanation the bag is fake, is outrageous. Not only it affected my trusted seller badge, but all my activity on VC. On top of that, they asked for 15€ fee to return my bag! What?! 2 authenticators concluded the bag is genuine! VC did not say it is fake until I sent them the wrong invoice. They checked almost all my 249 sold items and NEVER asked for extra documents. And I am sure they can spot a fake item without documents! Because they treat the sellers as scammers, not bothering to give any explanation and keeping my items on the road risking to get damaged, I will delete my account. Beware sellers! Ref number Ref: *******.
I will delete this review once the issue has been solved or any explanation will be given.

Date of experience: December 26, 2024

Banned from chat for no reason, by the automatic system! Support team admits it is an error but doesn't want to lift the ban! As a seller with 175 items sold, I know I cannot sell anything if I cannot chat with my buyers, especially because I sell expensive items. I was banned for writing to a buyer about how the new buyer's fee are added to the total price and the system detected numbers and it blocked me. The ban was lifted after few hours and a chat agent addmited it was an error. Next day, I messaged a buyer about the fact that I will leave on vacation and asked her to tell me if she is interested in purchasing the item she sent an offer for. Banned again! I emailed VC and they told me the ban cannot be lifted because I was banned MULTIPLE TIMES! Yes, I was, by the faulty automatic system! No one cares and they keep telling me to read the chat rules. I DID! I DID NOT VIOLATE ANY OF THEM! I told them I cannot sell anything without being able to chat also because the impression a buyer will get when seeing that "this seller can no longer receive messages". What would they think? I have over 1000 items listed, 175 sold and I am working hard to be an expert seller. By the way, I get asked alot by the buyers to give them my personal info or names of other platforms I sell on and my answer is ALWAYS this: "I only sell here. Please do not ask or send personal info because we will both be banned on chat!" (this can be proven!). I sent VC captures of the messages that got me banned from chat and they did not care, they keep telling me to read the rules. So, they are admitting that I was banned by the faulty system multiple times and they don't care about lifting the ban, or the work I put in VC or the money they made out of the commissions I gave them. This is frustrating, outrageous and a such a shame! If they won't unban me, I will delete my account because no sales can be made like that.

My user: brand hunter&collector

Date of experience: July 4, 2024
Illinois
2 reviews
0 helpful votes
Follow Jennifer A.
Unfollow Jennifer A.
Send Message
Share Review
Report Review

The process of buying was super easy
December 31, 2024

The process of buying was super easy. It didn't take long to receive my product after the QU check.

Date of experience: December 21, 2024
Customer C. Vestiaire Collective Rep
4 months ago

Dear Jennifer,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Illinois
1 review
0 helpful votes
Follow julia P.
Unfollow julia P.
Send Message
Share Review
Report Review

I was blocked for no reason
February 28, 2025

I was blocked for no reason. Very disappointed. There is no way to reinstate my account. All my business was there. Absolutely horrible

Date of experience: February 18, 2025
Customer C. Vestiaire Collective Rep
2 months ago

Dear Julia,

Thank you for bringing this to our attention.

We understand your concern regarding the closure of your account. As part of our commitment to maintaining the safety and security of our community, we routinely check registered accounts. Following one of these checks, your account was deactivated because the item you listed did not meet the supply quality standards required by Vestiaire Collective.

For further clarification, you can refer to our FAQ and Seller terms and conditions.

Unfortunately, this constitutes a violation of our platform's terms and conditions, and as a result, we are unable to reactivate your account.

We appreciate your understanding.

Kind regards,
The Vestiaire Collective team

New Jersey
1 review
0 helpful votes
Follow Anne M.
Unfollow Anne M.
Send Message
Share Review
Report Review

Great app, great team of support, easy to use, fast payments

Date of experience: March 14, 2025
Customer C. Vestiaire Collective Rep
1 month ago

Dear Anne,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Connecticut
1 review
0 helpful votes
Follow elena P.
Unfollow elena P.
Send Message
Share Review
Report Review

The process is easy, smooth, and highly effective
February 28, 2025

The process is easy, smooth, and highly effective. I've had better luck selling with you than any other site

Date of experience: February 18, 2025
Customer C. Vestiaire Collective Rep
2 months ago

Dear Elena,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow Eileen P.
Unfollow Eileen P.
Send Message
Share Review
Report Review

My experience was very positive so far
January 12, 2025

My experience was very positive so far. This was a smooth transaction

Date of experience: January 2, 2025
Customer C. Vestiaire Collective Rep
4 months ago

Dear Eileen,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Pennsylvania
1 review
0 helpful votes
Follow Andrea B.
Unfollow Andrea B.
Send Message
Share Review
Report Review

Did not receive the item
January 13, 2025

Did not receive the item. Did not receive item. Did not receive what I purchased.

Date of experience: January 3, 2025
Customer C. Vestiaire Collective Rep
4 months ago

Dear Andrea,

Thank you so much for bringing this to our attention.

We are really sorry to hear that you have not received your order yet.

After further checking, regarding the MANILA GRACE Scarf (ref. 37625937) you recently ordered, as you placed the order this item with authenticated shipped, it will have to be delivered to us first for checking its authentication and conformity.

According to the information we see on the carrier's site, the item is already delivered at Milano, and it takes our track to be delivered at our Warehouse, please be assured that as soon as the checking will be done, and the item will be shipped, we will notify you about the tracking number.

Thank you for your understanding and your patience.

Should you need further assistance, please let us know.

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow nassia A.
Unfollow nassia A.
Send Message
Share Review
Report Review

Very easy going experience as they are extremely organized at every step of the way!

Date of experience: March 14, 2025
Customer C. Vestiaire Collective Rep
1 month ago

Dear Nassia,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Alabama
1 review
0 helpful votes
Follow Nicole D.
Unfollow Nicole D.
Send Message
Share Review
Report Review

Vestiaire Collective is the BEST!
November 7, 2024

Vestiaire Collective is the BEST! Imagine a treasure chest full of u expected fashion surprises that you cannot source anywhere else. And their customer service is so helpful and very responsive. I had an issue with an item and the team jumped right in with a solution.

Date of experience: October 28, 2024
Customer C. Vestiaire Collective Rep
6 months ago

Dear Nicole,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Maryland
1 review
0 helpful votes
Follow Aqilah B.
Unfollow Aqilah B.
Send Message
Share Review
Report Review

Some sellers post pictures from another source not of their actual listing.
However, I can say this is rare since I've ordered from them several times and this has only happened once.
So beware of fake photos! But at least if the photos are not accurate you get your money back.

Date of experience: December 31, 2024
Customer C. Vestiaire Collective Rep
4 months ago

Dear Aqilah,

Thank you for taking the time to share your feedback with us 😊

In this case, we kindly inform you that once receive your order you have 72 hours to report it to us via chat or email and our team will be happy to fix it for you.

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow grigoras O.
Unfollow grigoras O.
Send Message
Share Review
Report Review

Very reliable and safe, confidence is a must to sell and buy,thank you

Date of experience: March 11, 2025
Customer C. Vestiaire Collective Rep
2 months ago

Dear Grigoras,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Texas
1 review
0 helpful votes
Follow Grace O.
Unfollow Grace O.
Send Message
Share Review
Report Review

Great experience with you guys, the layout time is very long

Date of experience: March 13, 2025
Customer C. Vestiaire Collective Rep
2 months ago

Dear Grace,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Georgia
1 review
0 helpful votes
Follow Crystal C.
Unfollow Crystal C.
Send Message
Share Review
Report Review

Great communication and updates about order!
December 17, 2024

Great communication and updates about order! Very organized and professional experience! Fast shipping!

Date of experience: December 7, 2024
Customer C. Vestiaire Collective Rep
5 months ago

Dear Crystal,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow Pepe D.
Unfollow Pepe D.
Send Message
Share Review
Report Review

Super cool super seller and buyer friendly fashion resale site. Highly recommend

Date of experience: March 11, 2025
Customer C. Vestiaire Collective Rep
2 months ago

Dear Pepe,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team