Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire CollectiveReviews 2,567

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow nicola B.
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Really easy transaction and gorgeous sandals at a great price

Date of experience: July 30, 2025
Customer C. Vestiaire Collective Rep
4 months ago

Dear Nicola,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

California
1 review
0 helpful votes
Follow michelle P.
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Great authentic designer items. Rare and hard to find authentic items at excellent prices.

Date of experience: July 29, 2025
Customer C. Vestiaire Collective Rep
4 months ago

Dear Michelle,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

New York
2 reviews
0 helpful votes
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Great experience!
August 7, 2025

Great experience! I love this site is absolutely wonderful great pricing

Date of experience: July 28, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Rebecca,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Angela F.
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Very satisfied, I received my order on time. The description is the same as the photos

Date of experience: July 28, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Angela,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
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Easy to shop, good price
August 7, 2025

Easy to shop, good price. Excellent packaging. I got notified the moment the seller sent it.

Date of experience: July 28, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Miriam,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Florida
1 review
0 helpful votes
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Thank you very happy with my purchase i definitely do service with you all again🥰🥰🥰🥰🥰🥰

Date of experience: July 26, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Angela,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Oklahoma
1 review
0 helpful votes
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It was exactly as expected and more
No issues
I found the brand I was looking for with plenty of choices to pick from and had my size in various styles I loved

Date of experience: July 25, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Jonald,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

GB
1 review
0 helpful votes
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Easy and on point to use and navigate - able to specify point of origin

Date of experience: July 25, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Dylan,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Arizona
1 review
0 helpful votes
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You guys make it easy for buyers
August 3, 2025

You guys make it easy for buyers. The support and customer service is amazing.

Date of experience: July 24, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Andrea,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow Elsie M.
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My MCM handbag is more beautiful than it's pictures. Well taken care of, hardly used condition. So gorgeous and I'm very happy. Love Vestiaire collective. I've made several purchases and am never disappointed.

Date of experience: July 24, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Elsie,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Colorado
1 review
0 helpful votes
Follow ethan K.
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First time using Vestiaire Collective. Was a completely painless process. My first purchase (international) only took about a week to arrive even with the physical authentication. They updated me at every transit step and the item was perfect. I was so comfortable about first purchase that I bought another item before the first arrived.

Date of experience: July 24, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Ethan,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

GB
1 review
0 helpful votes
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As usual another great experience, are consistently good and keep you regularly updated

Date of experience: July 24, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Helen,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Hong Kong
1 review
0 helpful votes
Follow HS C.
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As a member on the VC platform for more than 10 yrs, I am very satisfied with my experiences as a buyer & seller :) CS at VC has been helpful when I encountered product issues/delivery failure and I got my full refund. The only 'slightly' bad experience was when I placed my order for a pair of Valentino pants on the platform from a US seller during COVID (2020), the seller totally ignored my messages & of course did not send out the pants to VC. I had to visit the VC HK office in person to solve the above issue. Luckily I got my refund & the sale had been cancelled after I filed my complaint. Other than above episode, I am happy with all my other buying & selling experiences on the VC platform & I really appreciate the myriad selections of products from different sellers :) It's a fashion and vintage treasure trove & I will recommend to my friends who didn't use VC before! 👍💖

Date of experience: July 24, 2025
Virginia
1 review
0 helpful votes
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But I know I received did not match the description that I saw online. When you have an issue with the site, you can only speak through chat and sometimes it'll call back, but the issue was not resolved. I was told that I'll have to send the item back and if they did not agree with me, then they would keep the bag and sell it at their hub and at whatever price that they choose while I am out of 810. I have shopped to your numerous times in the past, but this will probably be my last purchase.

Date of experience: June 21, 2025
GB
1 review
0 helpful votes
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As described really good deal and price a dream purchase, a staple piece for my collection

Date of experience: July 23, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Joan,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Canada
1 review
0 helpful votes
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Very positive experience
August 2, 2025

Very positive experience - excellent communication with updates and fast delivery.

Date of experience: July 23, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Margaret,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Florida
1 review
0 helpful votes
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Received item as described
August 1, 2025

Received item as described. It is a very good condition and arrived in a timely manner.

Date of experience: July 22, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Linda,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Ireland
1 review
0 helpful votes
Follow Frank C.
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I had a great experience getting a pair of Versace Greca swim shorts for much less than the regular retail price. The swim shorts arrived in great condition, almost new! The buying process was easy and delivery was fast and efficient. I highly recommend Vestiaire!

Date of experience: July 22, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Frank,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Michelle L.
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Unfortunately some sellers aren't showing photos of damages/defects of items & they aren't mentioning them in their descriptions. I wish Vestiaire would allow buyers to return items that don't match their description. Vestiaire also needs to allow reviews to be made for buyers & sellers as this would help get rid of dishonest people.

Date of experience: July 22, 2025
Virginia
2 reviews
0 helpful votes
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Very fast process all round with quick super fast delivery. Vey pleased with my purchase though it wasn't quite as described

Date of experience: July 21, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Sigita,

We thank you very much for taking the time to share your feedback with us 😊

We understand that your recent purchase was not quite as described.

Please note that you will be able to report a problem on the order page directly, in the orders & sales section. Kindly note that the report button will be available for 3 days upon delivery of your parcel.

Upon review, the package was delivered on June 30th, the 72 hours after the delivery is passed now. In this situation, we kindly suggest relisting the item for sale on your account with an accurate and detailed description of the defect.

Feel free to start a chat with us on the App, should you require additional information.

See you there really soon then and have a lovely day 😊

The Vestiaire Collective team