Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire CollectiveReviews 2,568

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
grey star
grey star
grey star
grey star
grey star

Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 8 days

We monitor reviews for authenticity

Virginia
2 reviews
0 helpful votes
Follow Sigita S.
Unfollow Sigita S.
Share Review
Report Review

Very fast process all round with quick super fast delivery. Vey pleased with my purchase though it wasn't quite as described

Date of experience: July 21, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Sigita,

We thank you very much for taking the time to share your feedback with us 😊

We understand that your recent purchase was not quite as described.

Please note that you will be able to report a problem on the order page directly, in the orders & sales section. Kindly note that the report button will be available for 3 days upon delivery of your parcel.

Upon review, the package was delivered on June 30th, the 72 hours after the delivery is passed now. In this situation, we kindly suggest relisting the item for sale on your account with an accurate and detailed description of the defect.

Feel free to start a chat with us on the App, should you require additional information.

See you there really soon then and have a lovely day 😊

The Vestiaire Collective team

Illinois
2 reviews
0 helpful votes
Follow Charlene F.
Unfollow Charlene F.
Share Review
Report Review

I had a great experience
July 31, 2025

I had a great experience. They kept me up to date on where my package was during the process. Seller was great to work with. Very happy with my purchase

Date of experience: July 21, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Charlene,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Geraldine F.
Unfollow Geraldine F.
Share Review
Report Review

I use Vestaire to buy quality items at realistic prices. Photos and descriptions are excellent and delivery is speedy. I keep coming back. Big thank you to Vestaire.

Date of experience: July 21, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Geraldine,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Australia
1 review
0 helpful votes
Follow tess M.
Unfollow tess M.
Share Review
Report Review

Experience was great, and my bag was delivered within a very short time. The colour was not quite what I expected and I noticed the side pocket was torn but that detail was not given. That was a bit disappointing but I chose to keep the bag and make the most of it.

Date of experience: July 21, 2025
Canada
1 review
0 helpful votes
Follow Jelena M.
Unfollow Jelena M.
Share Review
Report Review

Your quality / authenticity control caught Abe properly flagged for me a mismatch in the seller's description and the actual item and gave me the choice to complete or cancel my purchase. Much appreciated! The additional pictures helped me make a decision based on accurate facts. Well done!

Date of experience: July 16, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Jelena,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow shara S.
Unfollow shara S.
Share Review
Report Review

I was looking for this pair of sunglasses for years. Found them on this platform and took a chance. The whole experience was great! Item came as described and on time.

Date of experience: July 20, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Shara,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Singapore
1 review
0 helpful votes
Follow Haslina a.
Unfollow Haslina a.
Share Review
Report Review

Love the item, the item being described is what I received, this is my third purchase from Vestiare Collective, never return any of them, if you want a peace of mind, I recommend buying from Vestiare

Date of experience: July 20, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Haslina,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Lisa F.
Unfollow Lisa F.
Share Review
Report Review

All excellent service
July 28, 2025

All excellent service. Would recommend this site a million times over

Date of experience: July 18, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Lisa,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Georgia
1 review
0 helpful votes
Follow javon C.
Unfollow javon C.
Share Review
Report Review

My experience was easy and quick
July 28, 2025

My experience was easy and quick. The seller shipped my purse to Vestiaire the day after my purchase for inspection. I reached constant communication.

Date of experience: July 18, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Javon,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

New York
1 review
0 helpful votes
Follow tracey C.
Unfollow tracey C.
Share Review
Report Review

Well for starters you guys are awesome you have the best prices on the items that we like to purchase. You guys are awesome thank you, we do appreciate it. As long as you stay the way you are you have me for life I will always purchase from this website.

Date of experience: July 17, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Tracey,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Virginia
1 review
0 helpful votes
Follow Melanie P.
Unfollow Melanie P.
Share Review
Report Review

The bag I purchased is beautiful
July 27, 2025

The bag I purchased is beautiful. The item was new and it arrived in perfect condition. I am so happy with my purchase.

Date of experience: July 17, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Melanie,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Kallie K.
Unfollow Kallie K.
Share Review
Report Review

Easy transaction and communication, efficient delivery. Perfect condition product for an amazing price

Date of experience: July 17, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Kallie,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Ireland
1 review
0 helpful votes
Follow Dolores H.
Unfollow Dolores H.
Share Review
Report Review

For the first time with Vestiaire I am disappointed I spent €240 on a bracelet that was "Faberge" sold as silver, within a few weeks of wearing it, the bracelet has turned black. I complained to the seller and was told to contact Faberge. I have very expensive braclets and also many inexpensive ones and the cheapest of them have never discoloured like this.

Date of experience: July 16, 2025
Washington
1 review
0 helpful votes
Follow gina d.
Unfollow gina d.
Share Review
Report Review

I purchased what was advertised as an authentic Louis Vuitton Boulogne leather crossbody from Vestiaire Collective. The item I received was clearly not authentic — no date code, no microchip, incorrect materials, and flawed construction. I immediately flagged this and requested a return. I followed every step of their process, including their so-called "second authentication check," which resulted in nothing more than a generic response claiming the item "meets brand standards." No report. No photos. No transparency. Instead of issuing a refund or acknowledging the issue, they relisted the item on my account — trying to force me to resell something I believe is fake. That's dishonest and potentially exposes me to liability. I've spent hours of time, lost income, and dealt with unnecessary stress fighting this. I've now escalated my case to Affirm (the financing platform) and am preparing to report this to the Consumer Financial Protection Bureau (CFPB). Their support is slow, disorganized, and ultimately protects the seller — not the buyer. For a company claiming to take counterfeit prevention seriously, this was a total failure. I strongly recommend avoiding this platform unless you're willing to risk receiving a misrepresented item with no accountability.

+1
Date of experience: July 15, 2025
Ireland
1 review
0 helpful votes
Follow Lynda V.
Unfollow Lynda V.
Share Review
Report Review

Seamless experience, no issues at all. Very straightforward

Date of experience: July 15, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Lynda,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Virginia
2 reviews
0 helpful votes
Follow Michelle M.
Unfollow Michelle M.
Share Review
Report Review

Excellent product… speedy delivery… overall Class A … referred several friends & family

Date of experience: July 15, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Michelle,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow mahnaz T.
Unfollow mahnaz T.
Share Review
Report Review

Everything was extremely smooth
July 24, 2025

Everything was extremely smooth. Transaction was very professional. I like to continue my business.

Date of experience: July 14, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Mahnaz,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

California
1 review
0 helpful votes
Follow Demetra J.
Unfollow Demetra J.
Share Review
Report Review

Of all the third-party vendors I used to purchase items, I can rest assured that what I'm getting from Vestaire is authentic-evidence of that is in the fact that they recently turned away an item that I purchased is not being authentic or meeting their standards.

Date of experience: July 14, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Demetra,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

California
1 review
0 helpful votes
Follow dong L.
Unfollow dong L.
Share Review
Report Review

Hello, thank you always for providing such a great service. Recently, there have been concerns about some sellers offering Chrome Hearts jeans that are not authentic.
Given that counterfeit versions of this brand are being repeatedly listed, I kindly ask that you consider adding this product category to a special review list,
Or implementing stricter authentication and review procedures for these listings. I believe this would be an important step in maintaining trust for all users. Thank you very much.

Date of experience: July 14, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Dong,

Thank you for bringing this issue to our attention.

We want to assure you that verifying the authenticity of every item on our platform is our top priority, and we take it very seriously.

We appreciate your feedback regarding the Chrome Hearts jeans listing. We value our platform's integrity, and thank you for helping us maintain a safe environment for our community.

If you find a suspicious item, we encourage you to report it by following these steps:

- Log in to your Vestiaire Collective account.
- Locate the item by visiting its listing.
- Click 'Report the item' at the bottom of the page.
- Choose a reason from the provided list that best fits your report.
- In the report form, include as much detail as possible about why you believe there is a violation. Screenshots can help clarify your concerns.
- Confirm your report: You will need to affirm that your report is genuine and made sincerely.

Our team will review your submission carefully and keep you informed about any actions taken.

Thank you for helping us maintain Vestiaire Collective's integrity. If you have any further questions or concerns, please feel free to reach out.

Best regards,
The Vestiaire Collective Team

California
1 review
0 helpful votes
Follow desiree Q.
Unfollow desiree Q.
Share Review
Report Review

I've been buying from here for a while and I love the authenticity guarantee. I've only had one instance of what I bought was not authentic and they refunded me when I returned the purchase. I have true confidence when I purchase from this app

Date of experience: July 13, 2025
Customer C. Vestiaire Collective Rep
5 months ago

Dear Desiree,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team