Vestiaire CollectiveReviews 2,568
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I tried to cancel this order and the seller did not do it. Customer service wouldn't budge. I am stuck with a $2,600 credit card bill now and a watch, in your possession, that I don't need. I've cancelled orders before with no issues in the past.
I'm able to buy name brand quality merchandise at a great price!
Dear Tommy,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Love the policy and procedures for them, you're guaranteed authentic items with each purchase. Also love them as a seller. The best place in the web to sell your items
Dear Maria,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I've been a member of this platform for a couple of months, and ive sold much more than I thought I would. They only take 10% flat fee from each sale which is pretty good, especially in the luxury space. I'm happy with my sales, and overall experience so far with this app.
Dear Elizabeth,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Perfect transaction and speedy shipping and authentication service
Dear Rebecca,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I had previously asked a question about the size of the bracelet and was referred back to the diameter measurement. The bracelet was way too small and is unwearable. Given it was a consignment item that Vestiaire was responsible for returns should have been allowed. I am now left to resell and cant even reduce to the price I paid because of the selling fees
Dear Georgia,
Thank you for bringing this matter to our attention.
We understand your concerns regarding the size of the Nadine Ghosn Yellow Gold bracelet, reference number 52418687.
Please be assured that maintaining the condition and quality of all items sold on our platform is our top priority, and we take this issue very seriously.
However, we must inform you that according to our policy, buyers have 72 hours to report any issues upon receiving an item.
After checking our records, we noted that this item was delivered to you on 21/06/2025. Unfortunately, since no issue was reported within the specified 72-hour period following delivery, we are unable to accept a return of the item.
For future purchases, we kindly encourage you to reach out within 72 hours of receiving your order if you encounter any issues so that we can assist you more effectively.
Thank you for your understanding.
Best regards,
The Vestiaire Collective team
No not trust or use vestiare, your order is not protected they will not reimburse you if your package is lost. They are scanners and do jot care about customers or sellers. Never purchase anything from them.
Dear Chris,
Thank you for bringing this matter to our attention.
We understand your concern regarding the Sézane Leather handbag under reference 55683891, which you reported as not being delivered despite it showing as delivered.
We take this issue very seriously and have begun an investigation with the carrier to locate your package. However, based on the carrier's response, we must inform you that they have denied any responsibility for this matter. The carrier has confirmed that the parcel was successfully delivered; therefore, we are unable to issue a refund in this case.
Additionally, we have referred your situation to the appropriate team for further review. Following their assessment, we will maintain our initial decision and cannot provide a refund.
We understand that this may not be the outcome you were hoping for, and we sincerely appreciate your understanding of our procedures as we strive to keep a secure and trustworthy marketplace for all users.
Kind regards,
The Vestiaire Collective team
Perfect service, very efficient, item exactly as expected, thank you!
Dear Ashleigh,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Good product, good prices, satisfaction and proactive customer service,
Dear Elijah,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Ridiculous to have an enforced authentication fee for a small value item for which there is no market whatsoever for fakes. It just adds expense and a huge delay, both of which were completely unnecessary.
Excellent! I have bought through this site many times and never disappointed
Dear Victoria,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Flawless buying experience while feeling safe during the process.
Dear member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Fantastic, never a problem. Have bought and sold on this site. Love it
Dear Theresa,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I received the item in less than a week. I was surprised, needless to say how fast and item is exactly what l selected.
Dear Edward,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Size 4 Prada shoes, not a proper size 4. To small and not able to return. Have had to re list and drop the price.
Too many accepted offers not fulfilled Feedback on counter offers would be welcome
The shopping was made easy and my shoe delivery came very quickly from Italy. I'm very satisfied!
Dear Kim,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This was my first time using this site, and I was thoroughly impressed with the customer service response time to my questions. The quality control inspection and report were also excellent. The condition and quality of the items I ordered were top-notch, as if I had purchased them directly from the Gucci store. And the shipping and delivery were even faster than I had anticipated. I would definitely order from this site again!
Dear Ralanda,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Satisfied with the merchandise and the timely delivery time.
Dear Susan,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My experience was pleasant and it always is. I always fund everything I need at a great price
Dear Royasia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for bringing this matter to our attention.
We understand that you would like to cancel your order for the Chanel Première watch with reference number 51878108.
However, according to our policy, we must inform you that once an order has been placed, cancellation by the buyer is not possible. The buyer may contact the seller to request a cancellation if the item has not yet been shipped; please be aware that cancelling a sale could negatively affect the seller’s status.
Upon reviewing our records, we found that the item was automatically returned to our warehouse because the carrier was unable to deliver it to you. It has since been made available for sale under your account. As per your request, we have notified our team to arrange for it to be shipped back to you, and it has been withdrawn from sale.
It will be dispatched within five working days, and you will receive a notification once it is shipped.
We appreciate your understanding and encourage you to reach out if you have any further questions.
Kind regards,
The Vestiaire Collective team