Easy transaction, convenient messaging with seller, and easy to track the package.

I sold and posted a pair of Louboutin heels worn only once ( they were a size too small) and in mint condition, using the Vestiaire label and courier provided. The shoes were sold to a Vestiaire buyer for £300 and were delivered to a collection point given to/by Vestiaire (it's provided on their courier label). Once sent I received emails stating that the shoes had arrived at the collection point and the buyer had been notified to collect them. After 2 weeks the buyer still had not collected them so I contacted Vestiaire via an online chat "bot" but eventually chatted online to someone whom I think was a real person! I was informed in that chat exchange that my shoes would automatically be returned if the buyer did not pick them up after 2 weeks. I've made contact via chat and email with Vestiaire several time as it's now been 5 weeks and my shoes haven't been returned and they have not been collected from the collection point. It would now seem that for some reason the shoes cannot be located? Vestiaire does not allow you to speak with them directly and everything is done through regular generic automated emails stating simply they are looking into the situation! I have emailed re a refund for my shoes or returning my shoes but they will not repairs to my request for a refund or shoes in return! Please be very aware of using this site as the security and insurance regarding the loss of your items may not be in place and you may be left out of pocket. I am still awaiting the return of my shoes or a refund but through this process have had no contact directly with a member of staff to ensure that I will get them back or a refund of the £300! They put pressure on you via emails to quickly get your goods sent out as the buyer is waiting etc but when it comes to taking care of customers and loss of expensive items they aren't helpful or supportive and send generic emails to placate you. There are other sites out there where you can speak directly with customer service and care so my advice would be choose one of those before this company.

This place is not to be trusted. This is my first time trying to buy a second hand luxury item and it is horrendous. I ordered a mini lady Dior bag (the description said "mini) and it was listed for 3300$ and it had to be shipped from Uk to usa. I asked the seller a couple of times is it "mini" and she confirmed yes. I had to go through the hassle of customs and ended up print 4K overall because of "sales tax" by vestiaire collection and then I get the bag for 21 days and guess what it was a frikking "micro bag" like literally only my keys would fit. I messaged him the second I got the bag and the customer service said they'll review the bag and refund of the description doesn't match. The seller also listed wrong dimensions of the bag so I was frustrated but confident that once I ship the bag back to vestiaire they will refund the money back because the title was purposefully misleading and also the dimensions were off but guess what as soon as they received the item they said it matches whatever the seller listed and then relisted the same frikking bag under my account for 3300 and wow I lose 700 for nothing and I didn't even authorize them to re-list the bag and the customer service constantly kept saying the description matches despite me sending a screenshot of the dimensions vs the pictures of me measuring it. But nope. They didn't wanna do anything and didn't wanna give my money back. If you are looking for good second hand luxury bags, please please don't use this website. They don't have a means to cal them and the customer service is only available through chat which is frustrating and if anything goes wrong with your order they won't take any responsibility. I gave this site a shot because it was "woman owned" but god, this site is run my scammers. SO STAY AWAY!

Great products... nearly always a good experience. Sometimes communication issues but overall a great site.