Read this before you sell something on this website!
On tis platform i sold 2 items, first one went well i was happy and my customer as well.
After listing another item which was sold for *******$ i received email that my item was found not authentic, even i was 100% sure that item was authentic i agreed to transfer 12 euros for returning my item back.
3 weeks i have not received any updates or emails, my item even was removed from my listings with no status.
I was talking with agents every day and each of them keep telling me item will be shipped soon, in the beginning they even told me that they have not received payment.
At the end of the day when i read reviews about Vestiaire found same case, to that seller agents told that her item was lost and they wont pay her back. After this i start texting and sending emails every day and finally i received my payment but not the item.
So how they payed me if the item was not sold and not authentic?
And this is not the end of the story, after few days i received email saying my account is suspended, so i kept asking to the agent why? And there is no answer!
So dont sell expensive items over there! They even do not have hotline where you can call! And agents are unprofessional sending same texts like chat bots.

I tried to buy a bikini through Vestiaire. When the bikini went through their quality control, they cancelled my order without asking me. The reasoning being that the bikini had some discoloration in the crotch area. I saw the attached picture and didn't see anything. I was so mad that I didn't get the chance to say whether or not I still wanted it. I'm the customer so I should have the final say. The customer service representative said if the seller said there was a stain in the product description then it would have been fine and passed the quality check. This was so stupid to me. If I get told by vestiaire that there is a stain, I don't even get the choice to buy it, but if the seller says there's a stain in the first place then it's totally fine? They just want to scam you for shipping costs and quality control checks by making you rebuy the product. I paid about 35$ in shipping and quality control check fees which was not refunded to me and now if I want to buy the bikini I have to get the seller to update the description and pay ANOTHER 35$ for nothing. When I asked the representative if I could get a voucher to cover the shipping and quality control check when I rebuy the bikini they did not care at all and my customer service representative left the chat. Even when I emailed the company, they offered no help and only typed out a one sentence response to my super long email along with the infuriating phrase "thank you for understanding". I will never do business with them again and if I find something I like on there I'll message the seller to sell on eBay. This company doesn't care about you and they will blow you off when you need help.

Yes, good, but only if you pay to seller in a week and not longer.
Would like to bring your attention to pics you are "re-doing" is not a best way to buyers
My silver looks Gold, it is not. Like Dior jewelry and Fendi belt buckle. Saddle Dior bag looks so dark! Fashionista know the difference! Please correct your photo adjustments. For what I see- my pics looked better to buy in my version.
I only have big name designers in my closets. Big collection. But a bit hesitant to put - just because how you present. Your buyers know fashion. Preserve a real look.

This is the most complicated site for purchases. They give you hours to pay after negotiating, then cut off within 30 minutes. The price goes back up and you can not re negotiate, negotiate or pay what was negotiated. It's a cat and mouse game, Why not a second chance? Some of us can not stay glued to our email. What bothers me most is there is NO customer service, no one to help and no one to explain. You're supposed to know all this when you sign up. I'm going back to Fashionphile,. Simple, easy, nice and pleasant, Good luck with this one. I'm gone. Poor seller. I offered $850 on a bag,

Paid for an item however the seller
advised item was unavailable
Vestaire kept ALL shipping, processing and care and duty costs for an item which was NEVER shipped resulting in a loss of about AUD $ 100
Watch out!

PLEASE I REPEAT PLEEEAASE DO NOT BUY FROM THIS COMPANY. I purchased 3 pairs of shoes and 2 out of 3 passed the authentication inspection with wrong sizes meaning they charge you but don't truly check for authentication. They have no way to contact them outside of chat and you'll get no where. It's mandatory to pay for shipping and authentication but I highly suggest not taking that risk. I broke down the size chart comparison by circling and showing why it's listed incorrectly but they just couldn't comprehend. They tell you to send the items back and they will relist for free and once it sells you'll receive the fundings. What if it takes months to resell? They don't care!

Cant seem to even email vestiare and whenever i click on contact us it just brings me to another website. Wanted to ask if my item can even reach me before 19th as im gg on a trip and only buying it for the trip. Pls get back to me asap

I bought an item on Vestiaire, it was sent to you for the authentic control and then I made a mistake to send it to a pick up point in Italy. I contacted your customer services immediately, they all told me "Once the item is back to the warehouse you can change the address and the delivery option by updating the address." I followed their instructions and surprisingly the item was sent to the pick up point again! (Btw I don't live in Italy so there's no way for me to pick the item up.)

Later I contacted the support team, the girl who's in charge doesn't even read my email, always sending me something irreverent, however, we still kept in touch. Yesterday she informed me the item is back to the warehouse again, so I gave her the delivery information and I even emphasized that *Please help to select Direct Delivery to the providing address*. Guess what? The item is STILL sending to the location for pick up only.

I made the order on January 3rd. It's been more than TWO MONTHS and they keep making the same mistake… I've wasted too much of my time and energy on this. And actually now I just want the refund and delete my vestiaire account, promise not to use and not to recommend it to anyone!

Sold one Louis Vuitton pochette brand new, the ones that comes with the Neverfull bag. After some days I received one email saying that I need to pay 12 € to get my bag back because didnt pass the quality process. I was suprised and contacted 7 times Vestiaire Chat team and also by email. They told that the teams said that is fake item, and then I provide the receipt to them, imagine what? Silence and no answer from them. I also asked to send me the evidences that proof that is a fake item, off course no answer at all. Amazing team and is a proof that they have a big gap on the authentication process. Also I sold more than 100 items in vestiaire with the badge expert seller, now they took the badge... amazing

Absolutely disgusted. Shipped them a brand new bag with dustbag and original tags, and even gave proof of purchase. VC said it "did not meet quality" and cancelled the sale. Now, they're saying I need to pay an overseas bank money to return ship my item (scam?). Ive never had this issue with StockX or other companies. Horrible customer service - I messaged them via chat and they said they would email me instead & promptly ended the chat. I then get an email saying the order is still cancelled and that there's nothing I can do. No further explanation as to why my item "did not meet quality"! WTF.

Order number *******
Received counterfeit boots from seller Haute. No action taken from Vestiaire. I received a refund as they agreed with my complaint, but to my horror, the boots are back up for sale! They said there would be serious consequences for the seller. However I can't see any action has been taken as they still have a "professional seller" badge. Will never buy from this company again.

I've purchased Celine Crocodile Handle bag in Dec 28 2021 in price of $1300 for bday gift to mom.

My family's nightmare and her worst birthday happened.
When I received it at my home country, the item was obviously plastic fake leather fake logo everything was fake. I was shocked because I've paid $15 Authenticity check.
They said since the item was sent internationally I have to use personal expense to return this item for 2nd check. Ok so I paid $120 to ship it back to their warehouse in France.

The item securely passed CDG Airport custom and arrived at Tourcoing, where their warehouse is located.
Chronopost attempted to deliver the item 3times but failed since either the address doesn't exist or they rejected to receive the item. So now it's on the way back to my home country. I've wasted international shipping fee.

I've contacted Vestiaire Collective letting them know the situation. Their answer was "because it's crocodile bag it stucked at CDG airport so there is nothing we can do" I've sent them screenshots proving the item passed custom and was at Tourcoing. They ignore this email keep saying "there is nothing we can do since we don't have the item"

This whole process has been on going for 3months now but I will never give up. Im looking for a lawyer to sue this company. I will get my money back and get more money on my time and mental damage.

I have an authenticate Fendi bag ref ******* with a price tag recently been rejected by them without any reasons and they are holding my bag without shipping it back to me unless I pay their shipping fee. I have asked them many times to give me specific reasons because they said they couldn't verify, but they keep divert the conversation and asked me for invoices... Whether an item is fake or not doesn't depends on the invoice... their basic logic is false and their ambiguity towards how and why they determine a seller selling unauthenticated item is even more unreasonable. It seems to me that they have never require any items have invoices and tens of thousands sellers are selling "new" " very good" condition on their website with no problem. I think they have no idea if an item is real or not, they just in it to make money whenever they find a chance. The real reason of that "Unfortunately, in applying the criteria involved in this process, we have been unable to verify its authenticity. We are therefore cancelling the sale." is something they are hiding and don't want me know.

In addition, their email says "Your item can be returned to you for a payment of 12€ which covers our processing costs as wall a return postage. Payment can only be processed by bank transfer in the following ways:
In €: IBAN:
In $: Routing Number:
In £: IBAN:

Who is the fraud here?