Tree Hut DesignReviews 67

Purchased this watch as a Father's Day gift for my children to give their dad. No where on the company's site does it speak of the variation of the blue marble shades & grains. The watch I received is so cloudy it's almost difficult to see the bottom half of the watch & looks defective.
Upon reaching out to Treehut, their response was to credit me $10 or send a pair of sunglasses which is not what I want. Basically told me too bad that's how the marble comes. Beware of this company! My watch on left

I just received my order and while the watch itself is beautiful, I'm disappointed with the packaging.
First off, the gift box is ginormous. I was under the impression that it was fitted for 1 watch, but there is a weird extra slot for another, and the watch itself doesn't fit in the intended slot.
Upon opening the gift box, the watch was 1)not fastened to the small pillow 2) upside down (face down) and 3) there were cards that looked like they had been thrown inside.
Also, there is a tare in the pillow and the stuffing is falling out.
The watch looks horrendous in the box. I intended for this to be a gift for my fiancé on our wedding day, but I will not be giving it to him in this box. It's embarrassing and looks like something is missing. The watch doesn't even stay face up when in the box because it is so big. Imagine opening a gift from your bride on your wedding day and getting and upside down watch.

Disappointed.

Placed order and couple of days later the track number says May 8th the label was made. 6 days later, they finally shipped it after I had told them via email I wanted to cancel the order.

A couple days prior, I contacted customer service via email. I explained to Cyndee (customer service rep), that the tracking number that was provided to me shows the label was created on the 8th of May and it has not been shipped. Cyndees' response was," Happy to assist. USPS doesn't have real-time tracking due to the current situation. Standard shipping takes 10 - 20 business days. Once your order reaches its destination city, you will receive a notification from the courier. Thank you for your patience.". That is clearly a lie. If an item/package has a barcode, it gets scanned and the information is updated into the system. I don't know how scanning a package during a pandemic affects a computer system. As I mentioned previously, I had responded in email to cancel my order on May 14th. Cyndee replied stating that the item has been sent out, and that it is too late.

To sum up things, a label was created for the item. Eventhough the label was made, the item will sit there fir several days before it is mailed out. Hence the delay or extended 10-14 day shipping window. Very misleading and dishonest. If you have an inquiry about shipping and you cannot get a straight answer, makes you wonder what else is misleading and will i have more difficulty with customer service.

I placed an order of about NZ$200 for engraved gift box, watch and a spare strap. Even paid extra to get it shipped express with DHL.
The order was placed on 3rd Dec and by the 17th Dec the tracking number provided was still showing the package in San Francisco.
After email to customer care I received a response that the order was lost in shipping, and that a replacement would be sent out immediately. Two days later, after no response, I emailed again requesting status.
They send me another generic email stating that the order has been shipped, so when I check the tracking number it's the same tracking number as the first!
So I send another bunch of emails, which I get the same reply as the first time. Order was lost in shipping (great! Here we go again).
It is now the 24th and I still don't have the order and out of pocket $200.
STAY AWAY AND DO NOT ORDER ANYTHING FROM TREEHUT.

I went to this site and looked at several different watches. I was ordering for a friend who is allergic to all metal. I thought this would be the perfect gift. In the pictures I could see there were tiny screws in the back, but they were far enough in the wood they would not matter. I ordered a watch with an "all wood" band. When I received it I was very disappointed. The clasp of the watch was stainless steal. I emailed them and they told me I could have a refund if the watch could not be worn. Their response was prompt. I think it is false advertisement to say it is an "all wood" product when part of it is actually metal. I would not recommend them.