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Tree Hut Design

How would you rate Tree Hut Design?
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Philippines
1 review
0 helpful votes
Follow Eyesenia R.
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Great company!
January 13, 2023

The watch is beautiful! I got it custom engraved, which was an extra added touch to make this more special. The quality is great and their customer service team exceeded my expectations, when I contacted them for help. I will buy from here again!

Date of experience: January 12, 2023
Texas
1 review
0 helpful votes
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Dubline Chrono Walnut Brown
January 16, 2023

I was looking for a casual watch for my husband and was attracted to Tree Hut due to their sustainability. In all honesty, I had three watches I was going back and forth with. I chose this one as it is different than anything he has ever worn. This watch looks exactly like the picture- it is gorgeous and so unique. My husband loves the look and that it is lightweight (his other watches are heavy). One call out...the watch band (leather) seems small, be sure to measure. The ordering was so easy and delivery was very quick. I would most definitely recommend.

Date of experience: January 14, 2023
Virginia
2 reviews
1 helpful vote
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Poor quality product. It arrived damaged, which makes me think it will not hold up to everyday wear as advertised. Shipping is unreliable as my first item was lost in the mail then delivered damaged. The company made me jump through hoops (send 4+ photos as opposed to the two I sent) then agreed to send a replacement, which has yet to arrive. I don't trust this company at all.

Date of experience: January 4, 2023
West Virginia
2 reviews
0 helpful votes
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Beyond Quality Products
August 14, 2023

Five years ago, I received a Treehut watch as a wedding gift from my wife. I receive compliments every time I wear it. I Fast forward to our five year anniversary, there was no doubt I wanted to gift my wife her own Treehut watch, which she adores as much as I love wearing mine. It's not just a quality piece of jewelry or a meaningful gift, it's a commitment by a company that not only cares about customer satisfaction but also cares about the environment the materials for these products are made, and betterment of the environment. Can't stress enough how impressed we are. Thank you!

Date of experience: August 13, 2023
California
1 review
0 helpful votes
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I have been completely satisfied with the 3 watches I purchased over last 5 years and for the great customer service that kept me updated from time I placed my order to with in minutes of telling me when it had had been delivered.

Date of experience: September 8, 2023
Texas
1 review
1 helpful vote
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Watch wouldn't work
February 14, 2023

Received the watch and when I opened the box the watch was not running/working. Customer support ran me around in circles but not solving the problem until I decided it wasn't worth it and am sending it back for a refund (which I hopefully will get). I am really amazed at how poorly customer service is run. I've had a Tree Hut watch before and it only lasted about 2 years. Should have learned my lesson from that.

Date of experience: February 14, 2023
Alabama
1 review
1 helpful vote
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Warch but don't last
March 10, 2023

My bought 2 watches for me on special occasions. Watches are beautiful but wood bands on voth watches broke just over one year don't you know it just out of warranty. Reached out to treehut for replacement parts for bands but was told they don't sale replacement parts but claimed that I could return watches for repair at 50.00 each. Rather high for a 20 minute job. I will not buy from this company again.

Date of experience: March 10, 2023
New Hampshire
1 review
0 helpful votes
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I purchased a watch for my husband's birthday and has it engraved for him. After a few weeks he noticed the watch was not keeping time. I emailed Treehut about the issue and they were very quick to respond and offer to send a replacement watch with the same engraving on it. I appreciate their willingness to make things right and will continue to do business with them in the future!

Date of experience: June 12, 2024
Philippines
1 review
0 helpful votes
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Exactly as pictured. Beautiful watch. My on our complaint is that the engraving on the back is tiny and hard to read. But other than that, it's a stunning watch! It's very lightweight too, which my fiancé appreciated. Would recommend.

Date of experience: January 12, 2023
Florida
1 review
1 helpful vote
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Cheap look
May 12, 2022

I receive my order quick, but the watch looked like trash. Very low quality. Instead of wood, it resembles plastic. I am so disappointed. I can't gift my husband this fake looking thing. These people with all the great reviews on the TREEHUT site need to stop. This watch looks and feels like something I bought from the dollar tree or something.

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Date of experience: May 12, 2022
Colorado
1 review
1 helpful vote
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I have been trying to get ahold of them regarding an order and the phone number rings once and then goes to voicemail to which I have left multiple voicemails with no return call. This company is a joke. They always have my money but won't help me with my order.

Date of experience: November 8, 2023
Germany
1 review
1 helpful vote
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I ordered with them a few years ago, great products. However, unfortunately, seems like they became more and more deceiving to their customers. The website clearly says "Free Global Shipping For Orders Over $100", which is NOT true - I tried 5 different countries, all show 65$ shipping costs despite an order of > $200. Second, the discounts on the website are fake and not real, I observed this over multiple months. Third, the pseudo-countdowns on the website are fake. The support could not help me at all, they cannot even give you a list with the countries that benefit from free shipping, it seems to be just a false marketing claim.

Overall very disappointing company presentation, deceiving website and the customer support is either not allowed or they dont want to...Draw our own conclusions.

Date of experience: November 20, 2022
New York
2 reviews
4 helpful votes
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Coolest watch ever!
December 21, 2021

GORGEOUS watch I got for m husband, beautiful quality, light and the wood colors are stunning. Service was excellent with prompt responses to my questions and shipping was fast as well. Extremely happy with my purchase. Thanks so much!

Date of experience: December 20, 2021
Philippines
1 review
0 helpful votes
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Very Impressed
November 1, 2021

I came across this company on an Instagram ad, I seen the ad and within two hours I had scanned the website and ordered my watch. I am very pleased and impressed with this watch, the feel of the watch is amazing and I've never owned something so unique. The packaging for this watch was also phenomenal, the tools provided to change links in and out are very nice quality and easy to use with a quick YouTube video. The only complaint I can give about this watch, I wish it had something on the backside of the watch, I would recommend get it engraved to keep the back side from being completely plain. Overall very impressed with this beautiful piece.

Date of experience: October 31, 2021
Canada
1 review
4 helpful votes
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Bought my husband a watch and I'm extremely disappointed. Watch is not as depicted on the website. When I called customer service they blamed the olive ash wood for not having pigmentation in the hour markings... hmm well on the website it clearly has the hour markings and the logo filled in with colour/stain. It's a nice watch otherwise but they failed in the most important part of the watch, the face! Offered $10 or I could send the watch back to them, have the markings filled in and then they send it back which I just don't trust them to do that fast enough. I'll have to spend the extra money now to have a local professional watch marker do it. Added photos for comparison.

Date of experience: March 11, 2021
Texas
1 review
0 helpful votes
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I've ordered several watches from Treehut and I continue to be amazed. Beautiful craftsmanship, exactly as pictured. They make amazing personalized gifts at very affordable prices. They've always been packaged and delivered with care and arrived sooner than expected. The beautiful gift box it comes is an added bonus.

Date of experience: September 11, 2022
Japan
1 review
1 helpful vote
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Very Unique
June 10, 2022

My husband and I celebrated our 5th anniversary and I wanted to do a play on the traditional gift of wood for this year. The watch turned out better than I expected and he loved it! I will be ordering more of these watches for special occasions in the future. The mix of metal and wood grain is beautiful.

Date of experience: June 9, 2022
Idaho
18 reviews
11 helpful votes
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Not All Wood!
December 27, 2017

I went to this site and looked at several different watches. I was ordering for a friend who is allergic to all metal. I thought this would be the perfect gift. In the pictures I could see there were tiny screws in the back, but they were far enough in the wood they would not matter. I ordered a watch with an "all wood" band. When I received it I was very disappointed. The clasp of the watch was stainless steal. I emailed them and they told me I could have a refund if the watch could not be worn. Their response was prompt. I think it is false advertisement to say it is an "all wood" product when part of it is actually metal. I would not recommend them.

Date of experience: December 26, 2017
North Carolina
1 review
0 helpful votes
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Beautiful
March 3, 2022

My watch arrived securely packaged and in a timely manner. It was exactly as advertised on the web site. The watch is much lighter in weight than I thought it would be as it is made from wood and granite. It makes a statement. It is a beautiful watch!

Date of experience: March 3, 2022
Philippines
1 review
0 helpful votes
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Best present
January 13, 2023

Gave this watch to my husband and he loved it. Wears it everyday and shows it off. Delivery is quick and was packaged nicely. Highly recommended watch store!

Date of experience: January 12, 2023

Overview

Tree Hut Design has a rating of 3.8 stars from 67 reviews, indicating that most customers are generally satisfied with their purchases. Tree Hut Design ranks 15th among Watch sites.

service
43
value
45
shipping
45
returns
28
quality
44
+43